Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She relies on a wheelchair to get around and her residence was not wheelchair accessible, mostly because of the size of the wheelchair. When Jimmy became aware of the situation, he thought about remodeling the Tracy family’s house to make it entirely wheel-chair accessible. But because of the age of the home, remodeling was going to be more work than he first thought. Undefeated, Jimmy thought about transforming the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Ready to get started, Jimmy started calling local contractors, including building supply companies, plumbers, and electricians and they all said they would be honored to help and provide services and supplies. He asked Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new apartment. A couple of Service Experts team members went to Kyla’s home to learn more about the project and were amazed by how bright and kind Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC systems for Kyla’s new apartment, but with the generosity of Lennox and RE Michel, the team at Service Experts was able to give the Tracy’s an invoice printed with the following:

“We’re more than honored to present you with a complete heating and AC system free of charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were humbled to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy’s are working to purchase a wheel-chair accessible van to better transport their family. To find out more or to donate to Kyla’s van, please click through to their GoFundMe account.

Contact Us

Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.