Reviews

Average Rating
679 Total Reviews
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"personable service"
"Fixed a problem that had existed for 7 years "
"Work was dowe quickly. Tech arrive right on time "
"courteous, friendly and efficient."
"Quick and clean...very polite"
"I never award 10!"
"Booked first appt beginning of Nov, I called to confirm the day before.. no record of any appt, booked another, no show and no phone call. Called to speak to manager, rec..."
"Friendly, timely, polite, informative service who is a pleasure to deal with."
"friendly/quick fix/ no senior discount"
"Technician was friendly and explained things to me"
"Technician came in and did what he needed to do. Quick, efficient, friendly."
"Shaan was very knowledgeable and helpful in resolving problems on our furnace. He recommended the right part and gave a food price for it "
"Service man was on time and very polite. Put on his little boots and asked where the thermostat was and then went to the furnace. Did his thing and cleaned up after his..."
"He was v knowledgeable, skilled and polite. Worked tirelessly for 1 1/2 days installing new furnace and AC"
"Technician was very personable and thorough."
"on time, pleasant, thorough"
"Mr. Hamlyn was courteous, professional and very efficient. He has worked on our furnace multiple times and is always able to explain what the problem is and the best way ..."
"When the technician saw that I needed the the use of a walker due to recent hip surgery he made every effort to see that my walking was held to a minimum. Please thank ..."
"The problem was not fixed at this appointment and I am having to wait almost 3 weeks for the next appointment. Secondly, why wasn’t the problem found at our annual appt."
"She was very pleasant, engaging, professional and knowledgeable."
"Good service. Punctual."
"The technician was very courteous and completed his work in a competent fashion. The call was an emergency and service was prompt. Because the problem should have been ..."
"No leak was found but the odour is still there on and off. Not looking forward to furnace break down before the furnace can tell what part is going. Guess that is life. ..."
"Efficient,knowledgeable, very helpful."
"Service request was placed quickly, technician was professional and took time for o explain the problem. "
"Great service"
"I had a service appointment booked Dec 1st 2017. I called the nigh beforet to confirm and no one showed; no one called. My husband took the day off work for the appoint..."
"Arrived when they said they would, problem quickly identified and repair made"
"Service guy was great, really knew his stuff "
"Tech seemed more interested in checking his phone. Did not not ask me where the manual was (it was stuck to the furnace), consulted an online version which he said was f..."
"The technician was courteous, knowledgeable and answered my questions completely to my satisfacrtion. He took the time to explain things about which I am not familiar. ..."
"Wallace has been my service expert for several years and I have always been happy with his service."
"Pleasant efficient technician "
"Friendly, thourough, on-time, polite, professional"
"He was very professional when it came to the maintenance of the furnace and courteous to me, the customer."
"The technician was friendly and helpful."
"The technician answered all of our questions and explained very clearly what was our problem."
"professional, friendly, very informative"
"Seem to be doing a good job. Everything seems in good working condition. Technician discussed some aspects with us."
"The service man was courteous He answered all our questions without treating us like a nuisance Made suggestions and was prompt"
"Technician was very knowledgeable and helpful "
"The technician was courteous and provided some helpful hints. He also cleaned up wiring that was left in a bit of a mess from a renovation by another company."
"Quick response to my furnace not turning on"
"Helpful, courteous, knowledge technician. Timely arrival. "
"Pleasant and efficient and knowledgeable"
"Technician was helpful and knowledgeable."
"technician was very helpful - answered many questions I had and was very friendly and personable."
"Kept me informed of when technician would arrive. Technician was efficient and answered all my questions."
"The technician was friendly, polite and was able to find the problem and replace a faulty part."
"Tighting a screw that was loose, I didn't anticipate the charges would have been as high as they were, being that we have been loyal customers for so long..."
"Polite, professional , gave good advice"
"Scott was determined to find a solution to the problem"
"Pleasant and agreeable - very open to questions and discussion concerning furnace operations"
"prompt - informative - pleasant"
"Service call was was responded too very quickly and efficiently. The tech was very knowledgeable and capable."
"The service was efficient and timely and the technician was polite and pleasant to deal with."
"Came at agreed time. Efficient in his use of time. Informative, knowledgeable and friendly."
"Technician was knowledgeable and efficient "
"Corey was there on time, took the time to explain what he did. Mersey has always provided prompt, courteous service. I wouldn’t deal with any other company"
"The installation of my furnace was done and even though there were a lot of configurations to my basement because my existing furnace was so old, they did an excellent jo..."
"He knew his business and very informative"
"Brandon called ahead and arrived at the beginning of the time window we were given and was very professional and helpful, in fact offering to dig the snow away from our c..."
"Pat was very friendly, polite and patient with all my questions. He took a lot of care in inspecting and cleaning our furnace. Excellent service!! Thanks, Pat!!"
"We needed emergency service and it was provided right away."
"Although Zhao had many appointments that day, he did not rush. He stayed until he found a solution to our problem."
"Because she was professional and knowledgeable"
"George did a thorough job.He is extremely knowledgable."
"The tech was very professional &knowlegble "
"DEXTER!! He's the best. He always does a very professional job and continues to educate us on our furnace/AC systems."
"Emmanuel George was excellent - he was on time, friendly, and respectful to my home. He showed me how to use my newly installed humidifier, and made sure to clean up befo..."
"Steve was polite, friendly, knowledgeable and answered all questions."
"Mike was efficient and recognized the problem and gave options and advice that we very much appreciated. He knew his work well."
"Prompt,efficient service . Explained each step of the service "
"Technician was polite and appeared to know what he was doing."
"First time ever the tech checked the outside connection."
"Helge did a super great job. He was right on time. He thoroughly cleaned up my pilot light assembly. I thought that because my fireplace was 20 years old, It was a goner..."
"very comprehensive, knowledgeable polite, considerate"
"Service guy gave us other suggestions to improve humidity in the house. "
"Shaan was on time. He was neat and very courteous. It was obvious that he knew his job and he did it well. He explained the function of the work he had performed which..."
"Appreciated the reminder call. Technician was very courteous. When booking the appointment, I got cut off and had to call back but the person was apologetic. It would hav..."
"Very happy with the technician, Murray. Not thrilled that appointment was between 1 and 3 and he arrived at about 3:30. Basically waited all afternoon. Why can't someo..."
"Great service"
"Came on time and did the service. The technician was polite knowledgeable and helpful. "
"Service was prompt- in less than an hour on a Sunday evening, pleasant and empathetic. The service man came back by 9:30 am to replace the furnace motor. The speed and co..."
"Serviceman was very knowledgeable and friendly , and was a pleasure to deal with"
"The technician was efficient, courteous and knowledgeable."
"the problem was correctly assessed and quickly addressed."
"Very thorough"
"Karl was able to get our furnace going at 70%. Unfortunately, a difficult to find part is still on its way and Karl will need to return for a second appointment."
"The technician explained everything thoroughly. He is friendly and has great customer skilled. "
"The service consultant was courteous, effective and explanatory. "
"Everything was installed and working as expected."
"Technician appeared to go the extra mile in checking out the unit."
"Nice guy who came to the house but he could not pin point the issue. An hvac worker on Monday pin pointed the issue right away for free. I would take a reimbursement for ..."
"your customer care rep was on time, pleasant and clean about his work area. No problem. "
"Quick response and knowledgeable and polite "
"Previous ratings were 9 or 10. This time, no one at Limcan advised us the day or time the technician was coming, she just showed up. Fortunately it didn't cause an issue ..."
"excellent timing and service"
"Very knowledgeable. Professional fixed the problem "
"The technician, Murray Misener, is excellent! Professional, respectful, very informative especially regarding energy saving and appliance longevity tips and simply a very..."
"I ALWAYS GET GREAT SERVICE WITH FRANCIS."
"Terry was polite, efficient and punctual."
"Scott Marshall was extremely helpful and found a temporary solution for us until the new equipment comes in."
"Professional and considerate phone and service staff"
"Fast service, the technician was very knowledgeable."
"Background: we had a routine maintenance visit, and 2 days later the furnace failed. We thought the two events were related, but it turned out that there was an accumulat..."
"Your man was very polite, knowledgeable, punctual and tidy."
"Thorough. found a leak in th furnace"
"Tech was effective and efficient; very professional. Arrived at scheduled time."
"Great prompt service. Knowledgeable and friendly technician."
"I think it was unfair to be charged for 3 visits the first tec had no idea what was wrong where Clarke looked up the serial # ,and was able to find the problem and also..."
"Your technician is very good"
"friendly, thorough"
"Corey Cabral arrived earlier than expected and went right to work solving my pilot light problems. He demonstrated how to relight the fireplace in case I ever wanted to ..."
"service promt, reliaible,friendly"
"Luke responded very rapidly to my call about a malfunctioning furnace and it didn't take him long to find the cause. He was prompt and courteous and explained in detail w..."
"On-time and caring."
"Thorough service.. happy to give me info re: furnace"
"Prompt and knowledgeable"
"Because you don’t listen "
"On time, explains things completely, fixes it right first time"
"Technician gave same level of good service for fixing the furnace vs us agreeing to replace the furnace"
"The technician was friendly and knowledgeable."
"professional, friendly service"
"Cory Latino was very professional, thorough and friendly. He is an asset to your company."
"Courteous, friendly and efficient."
"very helpful. dianosed problem right away"
"Professional, courteous and helpful service."
"The service person was wonderful in every regard, very thorough in checking every aspect, inside and outside, of our furnace problem and suggested a solution to the therm..."
"Technician came promptly on New Year's Day and fixed the problem."
"Thorough and expert service"
"They showed up on time, were able to analyze the problem and performed repairs in a timely manner"
"Replaced the old humidifier on the furnace in a good amount of time."
"Terry was great about explaining why I was having the situation I am, and possible solutions on top of the one that he performed himself. The others I need to do myself."
"Cannot be better service given by this knowledgable/professional and courtesious technician - Mr.Resat Vergun "
"The service tech was polite and knowledgeable"
"Madison came to provide me with information to select a new furnace the same day that the technician had to shut the old furnace down. Technicians arrived the following ..."
"They did their best to understand and help us with our furnace problem."
"Technician was polite and thorough with his explainations"
"Efficient, Polite & Good in providing answers "
"Jesse did an excellent job and was very professional in all aspects of it."
"Job was completed in a timely manner and very knowledgeable representation "
"He checked for all reasons why water was getting into the furnace and corrected the issue."
"he explained what he did to check the furnace and also pointed out to check the vent outside for ice buildup because it has been cold we did not think of that as a"
"The technician who came to do the second scheduled annual maintenance was knowledgeable, polite, effective, etc. However, before that, it was the worst experience ever wi..."
"PH has been very good over year's of service"
"Excellent service. Very polite and friendly. He has serviced our furnace before and we are extremely pleased with both him and the service we get from your company. Kudos..."
"Technician Helge was very professional and informative Same day service Technician arrived in designated appointment time I would highly recommend Abbey Air "
"Didn’t close door behind him. Left lights on"
"John is so effecient, friendly and so trustworthy. He comes ever year and always a big smile"
"Prompt , polite,"
"Excellent response considering it was New Year's day, to correct a dirty burner problem. Knowledgeable technician, pleasant demeanour and fast service. The reason for a 9..."
"Great service, very helpful!"
"Richard was friendly, easy going and professional. He explained everything succinctly and clearly."
"Very friendly and professional. "
"Mike was here earlier than expected. Made the repair quickly and was very courteous and knowledgeable. "
"Courteous, efficient and successful"
"The technician completed the service efficiently and with minimum disruption. Everything was left tidy."
"Your technician, Helge, has a truly professional attitude...very punctual, courteous and leaves the work area very clean after each visit. He is also very willing to answ..."
"Good service, informative technician."
"He provided a very good service. He has been in my house for the heating and air condition maintenances. He always does good job."
"Accidentally pulled off a hose and didn't discover it till he was trying to fix something else. Requested books on furnace to look up settings. Never been requested bef..."
"Technician was courteous, helpful and offered suggestions.00"
"No wait time before my initial call was picked up. Once Ryan arrived on site he was able to quickly figure out what needed fixing."
"on time, sincere and doing a excellent job. "
"Quick knowledgeable technicians. Fast and prompt service."
"courteous and efficient "
"Satisfied the heat was restored. Not happy this keeps happening every year on the coldest days. The technician seemed rude at first when I asked why the same issue keeps..."
"Prompt, Polite, Competent."
"Courteous, on time, communicative, competent. "
"Francis services to date have been very satisfactory"
"From the time I placed the call until the technician came to my door, it was less than one hour which was amazing with the time of year (it being New Year's Eve) and the ..."
"On time, friendly, great service!"
"Helge is always very thorough in problem solving any issues"
"The technician was through and proessional."
"Customer service and friendliness "
"\'while I was extremely pleased that we could get emergency help on the day we needed it, I was concerned when it got to be 10:30 pm and we had no idea when the technicia..."
"It took several days and phone calls before SE was able to send a technician. Once here, he did a terrific job diagnosing the problem quickly and repairing it. Also, he c..."
"Despite fixing the problem, the issue is why there was one. Please have a manager call me and I will explain why I am concerned with the quality of your work."
"It was very good, just that it took two calls/visits to sort it out"
"Technician was on time and very courteous. Knew what he was doing and finished quickly. "
"Part was installed in a timely fashion."
"exceptional service "
"The Service technician was on time and was respectful throughout the scheduled maintenance. He was willing to answer questions and provide advice not pertaining to the sc..."
"Because the problem was fixed"
"Extremely helpful and friendly service technician and a nice level of detail."
" Called ahead to advise arrival time, and came on time. After testing the furnace to determine the lack of heat, explained why it was happening and pro..."
"Dexter knows our equipment and is in and out without any disruption. 2nd attempt to do this survey. "
"The problem was solved and the heat returned to the house"
"Jesse was very helpful and explained things to me as he was going through. He also was very kind to my puppy who really wanted to help him! He advised me on needing a new..."
"The technician was on time had nice people skills. He was very good explaining what he had done."
"Terry, your service representative, responded quickly to my call for help and was prompt, friendly and courteous in resolving my heating problems. Darren, your sales repr..."
"very satisfied with the services and the technician expertise. "
"Tech was rushed"
"your service expert went above and beyond our expectations. He insured our fireplace was working and venting properly and was here to fix the furnace"
"Cory was very helpful, polite and personable. He seemed to know what he was doing and was quick and efficient."
"Tech worked hard to fix the problem but needed advice from his superior"
"always very polite "
"Dave has been very professional and Mersey has been excellent in helping us fixing the issue. The only slight issue is it takes multiple attempt to fix the issue. But I..."
"The technician was extremely well informed, helpful, courteous and competent. I was grateful for his guidance on an aging furnace. "
"Excellent service as per usual"
"The person was plesent and knew his job"
"prompt and friendly"
"Terry came through, correctly diagnosing the problem with our furnace and getting it fixed -- on New Year's Eve, no less -- while being friendly, open to answering questi..."
"Service person on time, he was excellent. Very polite, explained what was happening and what my options are. Did not press me to choose the most expensive. This is the se..."
"your sales professional was very knowledgeable and respectful of our needs and budget and your installers were amazing - very hard working and as always very thoughtful a..."
"our technician arrived within the time frame stated, he did a very thorough job and was very pleasant - would request him again"
"Technician came out late during the holidays to fix our furnace. It was a simple fix but she checked extra things while she was here. "
"fast on a friday night during the holidays. Our technician ran out and got a part at midnight & came back and installed it. Super easy, fast, worry free. Tech did good..."
"Mr. Palmer didn't return our calls when questioning when parts were to be provided and the agreement said we would get a $250 Costco cash card but we only got $200. Afte..."
"Very helpful and pleasant technician."
"All of our questions were well answered in a very knowledgeable manner. The consultation went well and left us with complete confidence in proceeding with our purchase an..."
"Serviceman arrived at the prearranged time. He was quick, courteous, and very personable."
"Prompt, genuine, professional, "
"Always on time friendly and able to sign me up for the next year whIle here"
"Furnace failed on the coldest day of the year so far. First serviceman arrived prompty and ordered the necessary part. Technician arrived with the part within 2 hours an..."
"Generally the technician shows me that everything is in order, e.g., here is your humidifier filter working, new furnace filter, etc. This was not my usual technician."
"Daniel was personable, explained things clearly and resolved the matter quickly"
"We had Mark Lake come out yesterday. 1st call was friendly enough just felt very large company... if that makes sense. Having a stanger in you home is always scary, Mark ..."
"He performed all the steps required for a good tuneup including the filter and answered clearly the few questions I asked him"
"Tech was informative , and explained everything. He also answered all my questions"
"Technicians are very knowledgeable, courteous and polite."
"Technician very pleasant as always. All technicians to-date have always been very pleasant and easy to talk to."
"Service was thorough and well executed while the technician was knowledgeable and very respectful."
"They did what they said they would do"
"The service technician was pleasant, knowledgeable and explained what the issue was and what he was going to do to correct it. "
" They came right away. Michael provided great service. He was professional and personable."
"Someone is supposed to call me back to advise that the part is in and the work can be done. I have not received a call. I'm not sure what the timeline is. "
"punctual, on time, very fast and efficient service"
"everything seemed fine after he left"
"respectful, efficient, reported on findings."
"gord was terrific. we had people coming to look at our basement because of the flooding and he just continued on with his work . he answered any questions i asked amongst..."
"He was on time, worked continuous and advised me as too what i could improve. "
"They always do an excellent job "
"i am always happy with our tech. ha does great work is pleasant and helpful he is an asset to your company and deserves a bonus "
"Knowledgeable pleasant on time."
"He was very knowledgeable and helpful"
"TECHNICIAN WAS VERY COURTEOUS AND CLEAN AFTER COMPLETION OF THE WORK ."
"Michael was very professional, he explained step by step what he was checking for, and what was needed for repair, and how much the repair was."
"Because she gave us good service."
"Great service, found the issue and fixed it!"
"when i call for a service tech to service my equipment the first thing that i didn't expect him to say before he even entered my home is "is your home insurance covering ..."
"the service is always professionally done"
"the tech was on time, professional,, likable, familiar with the equipment prepared for the task at hand. the only thing was the payment equipment in the truck did not wor..."
"Very personable, job well done."
"The workers were efficient, courteous and professional at all times."
"Excellent technician. "
"Very thorough - responded promptly to email request- nice manner "
"Expertise, professionalism, great working relationship between the workers and external workers, explained what they were doing and why, excellent clean up job, courteous..."
"always pleased with the service"
"Prompt and efficient service - both from the person who took the call to the technician who did the work."
"James was very professional, and made sure that we would be taken care of in the future, by offering the extended maintenance service twice a year, for a total of $217.00..."
"The technician was very willing to answer questions.very polite..efficiency plus.. it was nice doing business with him and Bryant. All over experiences with pool heater p..."
"the techs were very professional in that they had extra issues to deal with when putting in the hot water tank. Could not ask for two gentlemen who were very patient and ..."
"technician was very efficient and explained his service very professionally"
"the service provided was excellent . the installation was very professional and accurate "
"Because Anthony didn't waste any time getting started. He was very thorough and even checked batteries on thermostat. "
"Micheal was very knowledgeable, courteous and very helpful."
"MY SERVICE REQUIREMENT WAS TREATED WITH A SENSE OF URGENCY AND YOUR SERVICE PROVIDER TREATED ME WITH THE UTMOST OF RESPECT."
"Lisa provided an excellent customer support and was very helpful assisting me with the problem I had. She took extra steps just to ensure that I do receive the service I ..."
"The technician, she was thorough in explaining what she will be doing during this service inspection."
"Technician was friendly, covered her shoes each time she went in or out, said my filter was fine and didn't try to sell me another. She apologized immediately for being a..."
"Technician was very neat and very polite as well as being very knowledgable."
"On time, thorough, knowledgeable, friendly service! Your pricing is a bit more expensive than others, but we trust Bryant. Also, you forgot a reminder phone call for o..."
"The tech called and asked if she could be early. That is appreciated."
"Polite and worked outside in the rain the entire time without complaint or negative comment. "
"She was very thorough and very explanatory and very professional."
"Technician was very friendly and efficient."
"friendly and informative"
"the lady who answered our call knew it was a busy schedule, but she made sure to put us on the "get out to help these people if at all possible list". the repair man was ..."
"The technician was knowlegable, respectful of our home and time conscious "
"Dan, was very professional and polite. He explained in detail what the issue was so that I understood. Fixed the issue in a timely manner. I felt confident that the prob..."
"We have been customers for many years and always receive excellent service from friendly , knowledgeable technicians."
"very polite and unobtrusive"
"The technician, Mike Rihana, took time to explain things to me. But, better still, Mike offered many helpful hints regarding my air conditioner and furnace. I want to ask..."
"I do no like receiving "Pat on the Back' Surveys. This is a waste of my time."
"The service person did a thorough job and also was careful to be clean upon entering my unit by having covers for her work boots and took care while doing the maintenanc..."
"Tech did a very good job, quickly and efficiently. Fixed a problem with our hemostat to our satisfaction."
"very prompt and profersional."
"excellent service people"
"seemed very quick"
"technician was friendly, knowledgeable, courteous and punctual "
"for the reasons outlined by your questions below e.g arriving at scheduled time , courteous service, etc."
"Appt. was on time. "
"I have had this young man before and he is always polite, friendly and efficient. Thank you!"
"Technician showed me how to reset pressure switch next time it happens"
"all handled well"
"Because the service is always excellent."
". she was knowledgeable and confident about her job She was polite and respectful "
"Your serviceman was on time, courteous, answered all questions satisfactorily and was very neat. "
"The service man explained everything that he was going to do. he was up to date with our service records."
"gord was on time. efficient. answered any questions i had. respectful of my house. pleasant."
"service person was professional and explained what was being done. She gave me opportunity to ask any questions that I had. Also work was done with care and cleanly."
"we have an issue with a strong odor when the furnace runs ever since the work was done "
"technician did good job of inspection and was very informative"
"service was restored in an efficient manner"
"Very efficient. "