Bryant Heating & Cooling Service Experts Reviews

"As always, the technician was on time and very helpful and friendly"

"The technician was quick and courte"

"very efficient add"

"Technician answered my questions. Very pleasant young man"

"Arrived on time. Courteous. Explained service provided and if any concerns."

"Very knowledgeable, courteous, and efficient"

"James was very thorough. He had never seen the problem before but was able to fix on a Saturday night. Amazing."

"Technicians did a thorough job and left the work area clean and tidy."

"Technicians seemed to know what they were doing and explained everything that they did."

"We always receive excellent service from the technician."

"They were very polite and professional"

"Very professional"

"Totally focused . Went about his work. Showed good knowledge. Very personable."

"Bruce was the technician sent to service our equipment this time and as with other technicians, he was very kind, knowledgeable and efficient. We have been a very satisfied Bryant customer for over 15 years."

"Professional, courteous."

"The service was clean and professional. The technician was good and knowledgeable."

"Fixed my existing furnace without trying to up sell me."

"Service technicians were prompt courteous and knowledgeable"

"Great Staff!"

"Bruce was on time, thorough & respectful"

"Excellent work done"

"James was polite , courteous, thorough knowledgeable and competent . I would recommend Bryant Heating and Cooling for all HVAC service needs."

"Excellent work"

"very satisfied."

"Excellent service as usual. We have been blessed to have Jose serve us for many years."

"James was very thorough finding the problem, which he has never seen before and stayed until it was fixed."

"Technician was outstanding and meticulous! Wonderful job."

"The technician was on time, knowledgeable, and pleasant."

"Courteous technician. A very thorough check on the equipment."

"Job was not completed as in our past experience. The air conditioner was not opened and cleaned."

"The Bryant personnel who have come to my home to work on the equipment are always very polite and efficient."

"Didn't show up on the appointment day. Many apologies followed."

"Technician took the time to explain items/work, status of equipment. Friendly and professional"

"prompt service and attention to detail."

"took a dead squirrel out."

"Technicians showed up on time, straight to work. Very pleasant and polite."

"Kindly called ahead if it was alright to come earlier than my scheduled appt. due to a cancellation. Was friendly and professional."

"The technician was knowledgeable polite pleasant and respectful of our home and property. She explained everything to us and was just a great person to deal with"

"He answered all my questions and offered some very helpful advise"

"Arrrived on time, was careful, quick and pleasant. Could not wish for better work. JMiller"

"Polite and efficient ."

"skilled technician, gentleman, friendly"

"Technician is very professional and personable. Extremely knowledgeable and explained everything leaving me feel well taken care if."

"I base my satisfaction on the results of my equipment's operation."

"Service provided was very thorough. Suggestions were even pointed out to help prevent future issues. These suggestions were mentioned gently and all details were explained for easy understanding. Service technician was very pleasant and helpful."

"Professional, organized, friendly"

"He was very professional & knowledge when we asked him questions about the units"

"Shelby was very knowledgeable and efficient. Very respectful of our home . She answered any questions we had and left after giving ud our furnace app. As well as our next air conditioning app. We were very pleased with our service."

"They worked so well together.Representing your company very well"

"They worked so well together.Representing your company very well"

"Have always been treated with respect, always on time and very profesional service."

"Very thorough, professional work."

"Technicians were extremely friendly and engaging."

"On time Neat"

"Technician James does quality work."

"Very courteous"

"He was very pleasant and polite answered any questions I had"

"Pleasant. Friendly Answered all questions and offered advice"

"The technician for my most recent service was very impressive. Her work was thorough and performed in a thoughtful competent manner. She was friendly and professional."

"Did what was asked and explaind"

"Personality and work ethic"

"it was a thorough check. 2 important things were found and fixed!"

"All teams are doing good job"

"Excellent service and knowable technicians."

"service person was quick, polite and efficient."

"Always reliable treatment by friendly staff"

"Did a thorough job"

"Gord was very professional and informative. We had a number of questions for him, and he took the time to answer informatively."

"Very co-operative ( mask, shoes, etc. ) Answered all my questions and told me what he did, explained the condition of the AC."

"Spent extra time to show me what I have to do."

"Brandon performed a proper check of the AC system. He was easy to talk too and was willing to answer any questions I had. He seemed very knowledgeable and competent."

"James was very informative & discovered a problem with the fan motor"

"the same service expert that came to my house before was a 110% He totally tore both my Mitsubishi units totally apart and did an excellent cleaning job. He was extremely courteous in conversation and service."

"Professional and throrough"

"Excellent professional service performed by polite employees"

"Polite, courteous, respectful of our home and very efficient"

"The problem was detected almost immediately and solved. Aaron had what he needed on hand. He is always pleasant and courteous."

"Repair tech was very informative about how he diagnosed issue and physically showed me"

"Have always had exceptional service from you."

"Same day service . Super fast"

"The technicians from Bryant are always thorough and professional"

"Because Gord is awesome he tells you what's has to be fixed what ever needs replaced how much and he gets its done he's good man."

"good service, tech was knowledgeable and respectful."

"Ten years of positive experience"

"Happy with the service, technician was polite and very thorough"

"Good technician"

"Very co-operative . Answered all my questions. Explained what he did and followed up with recommendations."

"The technician was excellent, went above and beyond to explain the current situation with our air conditioner. Provided and explained solutions."

"Very kind and friendly :)))"

"very quick professional workers job well done thank you"

"Technician walked me through the entire process. Who else does that, NOBODY! I have NEVER had a bad experience with any Bryant employee."

"Shelby was very professional, courteous, & thorough!"

"Courteous, on time. When questioned regarding equipment gave us prompt response."

"Shelby was the Best Service Technician I have ever had. She explained things very well and made suggestions for future upkeep. I totally trust her and will request her for all future service. I am very pleased with her service. Thank You Shelby."

"My recent routine service call was great, and the team that installed my new MagicPack was also great (Travis & Rachel). They worked very efficiently and were respectful of my home."

"Always great service, never leave any kind of a mess behind, extremely polite and respectful of our property."

"Shelby was thorough, always pleasant and efficient, polite and had a great work manner. I would be happy to have her return anytime I need someone."

"professional, informative"

"The technician was very friendly and very thorough in the work he did, as a senior it is much appreciated to get good value and workmanship"

"Technicians are always most helpful"

"Very efficient, clean, and professional. Very happy with the service."

"Anthony did a great job, quick, courteous and thorough. Thanks to all involved for the quick service a first class job."

"Agent very thorough, answered any questions I had. Very polite and professional."

"Knowledgeable technicians"

"Thorough and professional"

"Service man found a crack in the drainpipe, this pipe is under the furnace and in order for it to crack approx. 2inches in length would take a heavy blow or was pre cracked earlier. Stating this I told him to fix thinking this was part of the service agreement. When finished was told the cost was $204.00 I paid the bill but not pleased, the service man continued to say he had not done it., I know that , but why not fix it , possibly charge for the parts and some labour but not $204. What is a service contract , to me it has two parts , one I will come back to Bryant as a faith customer , Bryant in turn is faithful and honest to the customer in return . Please review with management and acknowledge. thanks"

"The technician was great"

"Quick fast help, always great to deal with."

"Very efficient service and courteous technician."

"We appreciate the response and service we were given."

"Quickly solved problem."

"Technician was very knowledgeable, explained what he did to locate the problem and what needed to be done to fix it."

"Very knowledgeable, punctual and was able To answer Questions"

"Always prompt, courteous, and excellent service"

"Very good"

"The service technician, Brandon W, was great. He showed me some preliminary damage to the heat exchanger that indicated that I need a new unit, and arranged for the salesperson, Tim, to come by later that day to discuss purchasing options."

"They exceeded my expectations with their professionalism and attention to detail. Took the time to clean up after they finished their job."

"Pleasant and very competent"

"Professional, Helpful, Respectful"

"Never disappointed!"

"Very professional and knowledgeable"

"We have been pleased with all our dealings with the company & staff, from sales quotes, installations and maintenance, and interactions with the office."

"Very efficient and knowledgeable"

"Great service."

"The technicians are very professional and thorough. We purchased both a heating and air conditioning unit back in July 2022. There was a promotion where you received a $250 visa card as a thank you token for your business. We have yet to receive that. Otherwise I would say perfect score."

"Excellent service"

"The service provided by Scott and Alex was friendly, thorough, and highly professional as they installed my new hot water heater. I've dealt with Scott before and he is outstanding and a credit to Bryant, who are fortunate to have him as an employee."

"Tech was very nice easy to talk to and very professional!!"

"Came on time, very courteous. Great job."

"Good honest service. On time, cleans up, explains."

"Any and every encounter with Bryant has been a great experience."

"Always great service. Knowledgeable techs. If the servicing tech has a problem he will contact another tech."

"Would have been higher if not for past experiences."

"Very professional"

"Quick and friendly service!!"

"Great service"

"Always great service and tech support."

"We have always received prompt and courteous service. I also have never felt ripped off."

"Every Bryant employee we have encountered is polite, professional and punctual."

"The furnace would start up 3 times, I told the Tech. and he said the filter on the left side of the furnace can undone, so he pushed it back. Well, it is doing it again, can you please replace that left side of the furnace so it will run correctly. Lets fix the problem so you will not charge me for a service call as is under the one year. the Tech did not report it on his form."

"Joshua was very thorough in his work and explained everything to us. The price was reasonable and we feel that we received good value for the money."

"Bryant Heating and Cooling employees are very good at their job and very respectful to me and my home. They are very accommodating when I need them by coming as soon as possible. It was nice to see they also have women working for them , I was quite surprised when Shelby came, she did a quality job fixing my furnace, and actually came earlier than scheduled. Thank you."

"Quick resolution of issue with brand new furnace"

"Unlike when I dealt with Reliance, I feel like Bryant values me as a customer."

"Anthony went out of his way to help my Dad remove the door to fit the old dryer out and helped move it out as well! Very helpful!"

"nice, professional technician, great service provided"

"Very knowledgeable and professional staff. Keep work place clean and safe."

"Excellent service"

"They took their time and made sure the job was done right"

"Excellent service as always. Note: I never give a '10' as nobody is perfect all the time.....lol"

"very knowledeable tech"

"Quick reliable service"

"No issues yet"

"The techs arrived on time, were very pleasant and in the case of the fireplace repair, worked very hard and the fireplace now works better than it has in years. The furnace maintenance was well done, again on time and with professional disposition. We are very pleased with your techs and their service."

"Great communication"

"Wonderful and fast installation. Nice clean up."

"Some people may find Bryant a bit too expensive."

"Service is timely (usually same day, so far) and reliable. Technicians are professional and friendly"

"Service service service. You care about me. I am not just a number. Great staff at all levels."

"I have always been very satisfied with your techs and phone reps."

"To date, I have always experienced the most knowledgeable and polite techs and staff from this wonderful company. My Dad has always used your company for his needs and I have followed suit. No regrets. I am very pleased with every visit."

"Good service, knowledgeable,"

"Good service and quality people"

"The technicians were both knowledgeable and efficient as well as pleasant."

"promptness"

"Here when they said they would"

"My initial call with the service rep was very cordial and pleasant. She understood my needs and offered the situation the seriousness with which I thought it deserved. I was very pleased to have spoken with her on the phone. She was able to get a technician who worked with boiler heating system to our home the next day. The technician, James, was able to locate the problem quickly and returned to the shop to obtain the necessary parts and come back to repair the boiler. In addition, he noticed we were dur for a carbon monoxide test which he performed and we were grateful that he noticed it needed to be done. However, 3 of the rads were not producing heat. James went to each rad to bleed and remaining air out of the system to allow the hot water to reach the rad but was unsuccessful in providing heat in three of the rads (the front door, the master bedroom, and the main bathroom in-floor heating). After several attempts, James showed my husband how to bleed the rads, which we did several times that evening, without success. I again called Bryant the following morning and the representative I spoke with was very cordial and helpful. She arranged for James to return to our home that afternoon. After several attempts, James was able to produce heat at the front door, but not the bedroom or bathroom. He suggested we call a plumber (which I found strange given that plumbing services are listed on your service vehicles). However, we did contact a plumber who attended at our home the following day and was able to get heat in the remaining areas. I am disappointed that Bryant did not see the job through to completion. In addition to paying Bryant more than $850 I now found myself in the position of having to pay an addition $226 to a plumber. Just now how I would leave my customers."

"Knowledgeable and friendly service techs. Always show up on time"

"Very impressed with Shelby. Very knowledgable and thorough."

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"Geoff & Craig were very knowledgeable , efficient did a very neat job left no messes.installed new thermostat explained how to use it. They were in and out in less than 3 hours. Excellent job guys Thank You !"

"been dealing with bryant for years--always been fair"

"Very professional"

"very courteous, knowledgeable. answered any questions i asked. did a very good job."

"Dependable service"

"Great service, friendly technicians."

"good work always on time, very professional and friendly"

"Professional, called before coming."

"Excellent service. Technician takes the time to explain what was done and if there are any concern. Staff that answer calls are always courteous."

"They come as scheduled are really.iable"

"Quick and excellent service"

"punctual, friendly"

"Great customer service"

"They came immediately when I called that my furnace was not working,"

"Every technician that i had come to my house were so professional and super friendly"

"Knowledgeable"

"We always get good service with all techs being very knowledgeable and clean"

"Great service. Technicians came earlier than expected. Friendly and they did a great job and completed the job fast."

"Mason Hoppe and the technician Jason High level of professionalism"

"Only company that answered the phone 1st. time I called"

"Great service, great communication"

"From when I first called I was given a time frame. Technician arrived within the time frame and completed the service"

"Very pleased with service."

"Warranty isnt worth the paper its written on"

"Always on time, fast emergency services when required, very helpful & professional"

"Service tech was awesome. He communicated well and was incredibly thorough. He didnt just check the boxes. He did a great job. Polite and professional."

"Very professional and easy to work with"

"Mason Hoppe and Jason Service, assistance and professionalism"

"Great technician n knowledgeable"

"The technician was very knowledgeable and friendly. He was courteous and did his work with no interruptions to my daily routine."

"Reliable honest and courteous service"

"Prompt,efficient,friendly service. Feel very confident with this company"

"Professional service, on time, friendly, efficient and helpful"

"Fast and very knowledgeable guys"

"Technician and office staff were polite and knowledgeable ."

"Technicians know their business. All staff friendly and will take the time needed by me to understand the work."

"The Tech, Anthony was great! Very knowledgeable, found the problem and fixed it. Also, very kind and professional."

"Quick response, professional attitude, informative, and effective service."

"very efficient service"

"On time and explained everything"

"you did a good job."

"Great service n acknowledgeable technician"

"Quick professional job done"

"Always prompt and efficient and courteous"

"since the unit was installed, all of the service technicians have been very professional & personable when performing the required check up on my unit"

"technician shows very good customer service."

"Technician was very helpful and cooperative. Made me feel comfortable asking questions and took the time to give me options and explained things to ensure I understood exactly what he was doing and why"

"The technician, Josh was great! He was very knowledgably and did the best he could to solve the problem."

"Was professional and patient while troubleshooting our boiler system. Also took the time to explain the characteristics of our system, and gave advice on how to use our system more efficiently."

"Friendly professional and knowledgeable technician that explain the work being done and no pressure on sales."

"Prompt, professional, friendly experts."

"The service is fantastic and the technician sent was great"

"Technicians were polite, friendly and knowledgable."

"This was the first time I used Bryant. I feel that rating was appropriate."

"Excellent service in all aspects."

"Excellent product ."

"Very efficient. Provided quick service during holiday season"

"Knowledgeable technician! Wonderful service. Came out to the house very quickly."

"Quick to respond, very professional, dealt with the issue on the first visit."

"A very prompt response to a furnace emergency.."

"The technician was very profesional. The problem wasn't obvious and it took a while for the furnace to fail in his precence. When the problem was diagnosed he promtly when out and retrieved the parts that were needed for the repair."

"Excellent customer service."

"They are courteous, on time, only a call away!"

"I had no heat on a very very cold day and the technician fixed the problem on the same day I called"

"Very good and personality"

"Great Service"

"Every service technician I have dealt with has been friendly. Polite and determined to solve the problems"

"Fast reliable reasonably prices service."

"The service person did exactly what was needed and quoted price in advance and the end cost was the same as quote."

"very professional and informative"

"good, prompt service"

"Bryant is very reliable. The service technician was great."

"The technicians, I think his name was Scott, and his partner Dawson were both highly efficient, helpful, and hard-working."

"This was an exploratory call. Not certain if we will be using Bryant. Depends on the outcome."

"Good honest service."

"Techs are professional, arrive on time and solve the problem."

"Always knowledgeable, professional, and friendly."

"has always given me good service"

"Bryant has always done a good job for me."

"Tech was knowledgeable and prompt. Explained things well"

"Excellent service and reasonable prices"

"They did a great job"

"no complaints"

"The technician checked everything very carefully, and then asked if I had a carbon monoxide detector to make sure I was protected in case of a carbon monoxide leak."

"Rey courteous and knowledgeable employees."