Bryant Heating & Cooling Service Experts Reviews

"Happy at the time because it seemed that the problem was fixed but problem has returned. Will be calling you again."

"Technician was on time very polite and courteous."

"Prompt, efficient service. Technical knowledge."

"From the service technician Paul, to Tim Bezaire in Sales and then Scott and Matt the installers of our new furnace they were amazing."

"Tech was very good at what she was doing, seemed to care about the job at hand."

"Friendly and efficient"

"no reason not to"

"Friendly service. And thorough job done."

"Great technician"

"Serviceman was prompt and courteous and efficient."

"Jason was informative, courteous and pleasant"

"The repair service would have ranked higher, but I had to deduct points due to the fact that the service was even required. Surely the technician who installed the tankless water heater should have known about the potential problem he created by not attaching a hose for condensation release."

"He is always very courteous, friendly and knowledgeable about the job. Informs of work completed and condition of unit serviced. Patient when answering questions and explains well and in detail."

"Technician was very courteous."

"polite, pleasant, efficient, listened to my concern about one thing"

"Issue checked and resolved efficiently"

"Technician was friendly, polite and very knowledgeable. He answered all my questions and helped me with new programmable thermostat that I have"

"Came on time and as expected. complete service and followmup."

"Thorough, friendly and informative"

"The technician was extremely thorough."

"Jose is professional friendly and provides us with exceptional service every time!"

"Technician was punctual, polite, professional in her attention to COVID protocols and in her job requirements. Very neat and cleaned up after herself."

"Very friendly and considerate"

"In time Professional"

"Called 20 minutes ahead to confirm appointment; arrived at the time specified; worked efficiently; explained necessary updates; explained discount for monthly payment option."

"Because they were excellent."

"Technician was thorough, asked the right Questions and very pleasant."

"Courteous, prompt, personable & provided good service"

"tech Shelby was very very thorough., best ever prep for winter"

"The technician was efficient, knowledgeable, helpful, and polite. Excellent work."

"The technician came out extremely fast and helped us out in an efficient and timely manner all well needing him to be out in order for me to pick up my kids."

"Shelby took her time and did a thorough job to ensure furnace was working properly. Explained what needed to be done very clearly. Very polite and knowledgeable"

"Received a call to let me know he would be arriving a little later than expected. I appreciated that. He checked the furnace and changed the filter and confirmed the furnace is in good shape."

"Matthew came exactly at the time promised. He was professional and courteous and wore a mask and booties in my home."

"Shelby provided excellent service. She was knowledgeable and very friendly during the service call."

"Gave us helpful information about other products in house"

"Jason was efficient and phoned to tell us when he would arrive."

"Very helpful"

"Seemed very thorough, good recommendations"

"Very pleasant and professional. Got to work quickly."

"The service was done thoroughly, in a timely fashion."

"The technicians were awesome. I had Shelby and another young man. Unfortunately I did not catch his name but he was very nice. Shelby came at night and showed me how to replace my humidifier screen. She was exceptional."

"Aaron was very professional, listened to our requests and questions, and efficient."

"Always excellent service"

"Shelby very efficient at what she was doing. She was polite and courteous. Thank you for the good service."

"Both Geoff and Matt were efficient and very informative and professional"

"He was professional personable and wore covers for his feet and suggested an upgrade for the furnace filter changed batteries on the thermostat and showed me how to turn the winter humidifier on"

"Guys were very professional. Work was very neat. Readily answered any questions I had."

"They were very efficient. They knew exactly what had to be done. Great job! Very happy very satisfied!"

"Tech that was on-site was very professional and took the time to explain everything that was happening with my equipment."

"the problem was not solved"

"The technician was very courteous and well informed. She did an excellent job."

"Always polite on every visit."

"jason was very polite and knew the product very well , he was very thorough and explained the test he was doing, and the condition of my units"

"Technicians were punctual, the install and cleanup were very satisfactory and the technicians were friendly snd answered all my questions to my satisfaction."

"Shelby was extremely thorough and professional. She was respectful of my time and home."

"Prompt service."

"Quick response and service. Great customer service"

"Bruce was very thorough and explained everything in detail. He seemed very knowledgeable and competent"

"He rubbed in my face about how I should have kept up the maintenance plan. As well told me they would have to pull the lines all out and started rate off the bat stating it would cost me thousands of dollars not even interested in soldering a leak considering it is copper. The professional attitude was way off on how he spoke and act."

"Prompt arrival and quick resolution."

"A little anxious to get confirmation on the time when to expect the technician"

"The technician Shelby was one of the nicest and most respectful people I have ever had in my home"

"I booked a service call. The guy came and said it looks like you haven't had service for awhile. I asked if he would service it today. He said no. I don't have time. Like???"

"You folks were very prompt & efficient and the tech was awesome!!"

"Cory and Rachel were very thorough and explained step by step of what they were doing. They made sure the electrical was off by using their instrument to test it. They were efficient and finished in a timely manner."

"On time. Polite. Respectful. Knowledgable. Efficient."

"Worked efficiently and quickly."

"The Techs were polite and efficient."

"Never give a 10 to anyone"

"From trying to book an appointment to getting the price. You guys were not on the ball. Apples to apples. You were by far the highest quote."

"Bruce arrived exactly when he said he would be there. He checked the inside units cleaning the filters and then checked the outside unit. He was very friendly and explained everything he was doing."

"I felt the price was too costly for what work was done. 3 caps. WOW"

"Very nice and answered my questions."

"On time. Friendly, knowledgeable install staff"

"Fast, efficient service."

"Matthew arrived on time, was polite and went about his work without delay."

"Tech was very courteous, friendly, practiced covid protocol. He was very thorough with the inspection of the air conditioners,"

"Very friendly service & phone service. Very helpful & gives us tips. Never a problem. Bruce informed us of your duct cleaning now."

"He was very thorough and stopped to ensure I was aware of what he was doing and why. Very polite and professional throughout his visit."

"Both were professional, respected COVID protocols, invited and answered questions, did a thorough job."

"Quick service , quality repair work, technician really up to date on diagnostics, very reasonable ! Great Response !!"

"Jason was very pleasant & courteous - he set about his task in a very professional manner & upon completion, gave a verbal update on the current condition of the unit along with his recommendations for a filter change."

"The technician was very professional and friendly"

"Professional knowledgeable and thorough"

"on time.. efficient in checking A/C.. always does a very good job"

"good work"

"Told me what she did and how things were. Left everything clean and turned off the basement lights( most techs dont) when she was done"

"Service was great"

"She was knowledgeable and very pleasant"

"Technician was informative, friendly and neat"

"Tim was Great to talk too. I felt VERY DISRESPECTED when Mark came to my home. My wife had recently cleaned all of our wall-to-wall carpeting. Mark came walking in with NO PROTECTION on his shoes at all. How did I know if he had "Dog Shit" or anything dirty on his work boots? When I first met Mark at his home; he was GREAT to talk to; very informative and nice...Guess that was after he had a few beers? Bryant was the MOST EXPENSIVE out of all the quotes that we received. Then to be DIS-RESPECTED by not showing any consideration to a person's home, was the last straw. If the supervisors don't have any respect for my home; what would the installers be like???"

"The visit was on July 5 and I have not heard back from your rep with an estimate."

"Good in all aspects Did arrive hour or so before appointment time No problem really"

"Complete explanations were given."

"Always great service."

"Prompt service. Found problem right away"

"Very professional on all levels. Same day service on a very busy day. Technician fully explained what the problem was and how to avoid it next time. Great service."

"friendly and competent service technician"

"Great feed back and answered my questions"

"At first I was disappointed because my previous technician was excellent and I loved his work habits, but after Justin started, I found that even though he used a different system of work, his work was done with extreme devotion. Wonderful attitude and very personal in directions!."

"Polite, informative, after hours service"

"Tech came quickly as needed. But $99. for a 20 minute visit is expensive."

"Prompt service. Here on time. Dan was very friendly and took the time to explain things to us and also answered our questions."

"Excellent service and response to any issues"

"Technician was polite, professional, not pushy, and explained things clearly."

"He was very nice, professional, and very quick. He was here and gone in less than a half an hour with my air conditioner working again. He also double checked the pressure levels and everything else to make sure the capacitor was the only problem. Also, he was out here the same day that I called the company for an appointment, and even earlier than what I was expecting! Im very happy with the service!"

"The technician, Jason was excellent. We are however very concerned about having a quality issue only 4 months after installation."

"Good customer service and did a good job."

"They responded with quick service"

"Shelley is enthusiastic, friendly, and knowledgeable about her job. We prefer her to do our maintenance over any other tech."

"Came quick and was very professional"

"very nice man very helpful excellent service thank you"

"Jason was product knowledgeable which helped us make the decision to consider changing out our A/C. Although, he told us our furnace would likely last 5-10 more years. We chose not to limp along with it as we were never happy with it."

"Technician was well versed in my furnace/air conditioner."

"Very friendly and thorough."

"Prompt, professional with good explanation of work"

"Very thorough very knowledgable very personable service person"

"Shelby was amazing. Very knowledgeable and polite. She is a fabulous representative for your company."

"They were able to come out the same day and repaired it within 2 days. I was upset/disappointed that I was not contacted to tell me how much the part was before proceeding. They just proceeded."

"Dan is one technician that we trust explicitly Hes knowledgeable, fully explains things, courteous and works at keeping his customers satisfied."

"He was polite, efficient, and did a great job."

"The Technician was early, didn't waist time at identifying the problem and repaired what was needed in under an hour."

"excellent personality"

"Jason was on time, very professional and explained exactly what he was going to do for the maintenance call. He reviewed his finding with me and left as soon as he was done. He did an awesome job!!"

"problem not fixed at that time."

"Jason did a first class job of servicing my air conditioner."

"I do not think Gordo checked anything. He was just like you need to replace it. Did not look at the coil. Sat in his van on his phone for 15 mins before and 15 mins after."

"Bruce was more thorough than other technicians I have had!"

"Called late on Friday night to report a leak in my central air unit . They were quick to make me an appointment for service . I had a tech out by Monday morning and unit repaired promptly. It was a hot day and my tech had to do the work in my attic,where the leak was. He was cheerful the whole time despite the heat up there. He went above and beyond by sweeping up before he left. Thankyou ."

"Great service and determined there was not a problem."

"Most professional,friendly"

"Bruce gave us very good service and some excellent tips. He took special care of our MATURE AC. Bryant has installed a new AC and Furnace for our father and cared well for our daughter"

"Mathew answered our questions, the problem were having on our ac."

"The technician handled everything very professionally and politely."

"pleasant service tech"

"Knowledgeable.Courteous"

"professional, efficient, friendly"

"Came as soon as I called, was professional, informative, and made sure to resolve my issue with a positive attitude and friendly demeanor."

"Technician wasn't vaccinated"

"Came out to assess my water heater and replaced quickly. Very good service."

"I am normally left with a receipt for the work done - inspection etc etc. I received no paperwork at all. He also did not ask permission to enter my house even though we were in lockdown for Covida9"

"i was very satisfied with the attempt to find the cause of the problem reported."

"Prompt, courteous, and efficient."

"Expertise of the technician"

"Pre-scheduled service was confirmed to Bryant by phone just days before service date. Tech was to arrive between 10:00 and 12:00. Still no-show at 11:35 so I called Bryant. When I finally spoke to someone, she took my details, seemingly unaware of the appointment. On hold again while she checked. Then told a tech would arrive soon, but no approx. time frame. Tech arrived at 12:26. Had just been told of the required service. Explained that Bryant was very busy servicing unhappy Reliance customers, seemingly at the expense of regular Bryant clients."

"Bruce is very good and helpful and personable and knowledgeable"

"prompt, courteous, knowledgeable, professional."

"Speedy friendly service"

"The person who was here didn't know what the noise coming from the a/c. was. He just told me to put a heavy brick on the a/c, which did quiet it down somewhat. Other than that, super job!!!"

"The technician was courteous and efficient, and I had confidence that he inspected the system thoroughly."

"Still waiting for a follow up call with part eta"

"Travis well mannered friendly, explained the operation of both heating and cooling Answered all questions that I asked Would be glade to recomment Travis"

"Our service technician was professional and pleasant and did a great job making a change at a complicated time during the pandemic."

"Gord was very professional and courteous and prompt."

"Well, although he did have to charge us the $99 just to walk into our house, at least he did not charge us too much to flip a switch that has been mistakenly shut off unknown to us. Thank-you for not taking advantage of us :)"

"Excellent service"

"There was minor confusion when time was changed on the scheduled date/ time to an earlier time same date.oo"

"Tech showed up on time and communicated every step throughout the process"

"Knowledgeable, capable, friendly, kind, respectful of our home. We have him all the time."

"From the call for service answered by Lisa to Technicians Aaron then James who attended; all were professional courteous, prompt, efficient, professional and pleasant."

"Technician was excellent. Amy when booking appointment gave me a bit of attitudewhen I told her my outdoor compressor was making noise since I got it and I had a technician check the source of the noise once before. She told me with some attitude that I had the unit since 2019. Yes that's true. OCTOBER 2019. This tech did not just check the top grill like last time, he checked the side and found the problem."

"The Technician was very knowledgeable. Very Informative. Polite."

"Bryant always provides great service when needed."

"James was very thorough, personable and respectful. James even put on 'shoe booties or cover-ups coming into the house"

"Have had James before & he is very polite & courteous. His service is great"

"Excellent service always. James has been here many times and it is nice to have a returning technician who knows the routines in my home."

"professionalism"

"Very polite and courteous and professional."

"The process went very smoothly, all of my questions were answered to my satisfaction, there was no pressure to make a quick decision, etc. When the equipment was installed, the crew worked diligently to get the job done and took the time to explain how my new system would work before they left."

"The technician was very pleasant to talk to and explained in detail what he was doing and what he noticed when performing his duties."

"Courteous technician"

"did his job and was friendly"

"service guy was excellent"

"Thorough inspection and informed us of how our system is."

"Aaron was very patient and determined to fix our plumbing problem. He did a very good job under very difficult circumstances."

"Most pleasant and efficient, but did not tell me his name"

"Jason is great! He's thorough, and informative."

"Gord was very professional, informative and courteous. Due to colder temperatures I have not been able to determine if the air conditioning warranty repairs are working, however I expect I will have no issues."

"Technician was on time, professional and informative"

"Jose was was so professional and knowledgeable in his interaction with us. He was very thorough in maintaining our systems and explained in understandable terms what he had done. Very trustworthy gentleman"

"Very friendly service inspection and answered any questions"

"Technician was very professional"

"Could not ask for a more professional tech warm personality very knowledgeable."

"He was very professional and polite and was more than happy to answer any of our questions"

"He was very polite and very neat on doing the repair"

"I believe the work was done to the 9's."

"Put down carpet to protect stairs and wood floors"

"Scott was on time and was very efficient and neat. The first water heater leaked and he had to get another one. He did this extremely efficiently and neatly again."

"I assume the two guys who showed up did a reasonable job, they did spend a good bit of time talking, mostly to each other. At this time I want people in my home for as short a time as possible."

"Pleasant respect for home."

"friendly, knowledgable"

"Prompt, efficient, helpful."

"very nice and helpful young man. thank you"

"Prompt, courteous, knowledgeable."

"John the Technician was very knowledgeable and efficient. Tim Bezaire the sales rep was also knowledgeable regarding my questions about a new furnace and A/C."

"On time, efficient, friendly...."

"Very efficient and pleasant technician."

"James is very courteous and thorough. He has been our technician for years for most of our tune-ups and we are very pleased with the service he provides as well as his friendliness. He is definitely an asset to your organization."

"Knowledgeable,professional and clean"

"James checks all vital points that are needed to keep the AC in good working condition."

"He was on time and knew what he was doing."

"Service man was efficient, polite and left the work area clean."

"The person I dealt with was very polite, quick and efficient and explained everything to me."

"Efficient friendly"

"Technician was very friendly, efficient and professional. I haven't used the air conditioning yet, so can't comment on how thorough he was."

"arrived on time. answered questions in helpful, friendly manner."

"Very polite, informative and knowledgeable."

"it was a Holiday .. Good Friday ... Jon was on task, give us his time, and did a great job of investigating and solving why our gas boiler was not working and therefore no hot water. It was a sensor that was the problem. And it was replaced .. and very expensive .. too!! .. Glad to have hot water .."

"PLEASANT WORKER"

"From what I was told, I am glad the manager sent someone else on Tues. Mar. 22, to confirm as to what had to be done. I don't know if the fellow who had come on the previous Friday was "new" and wasn't quite sure what he was saying."

"The technician was courteous didn't mind me watching what he was doing and explained things when I asked"

"Was not told I could get free filter for my 9 month old furnace at Bryants.I traveled tp two city suppliers to find they only dealt with contractors.At last supplier I met a Bryant employee who told me that Bryants carried filters.I went to Bryants and was advised by Pauline that the filter was free as part of new furnace and AC contract."

"He was professional and did the work."

"Arrived on time had all his tools with him. Removed boots and were mask"

"No complaint with the service, the issue is with the equipment. I had a tankless system put in, the problem is that if the water pressure isn't adequate to activate the system. I have to use a pail to get hot wayer from my tub to fill my kitchen sink because the pressure in the kitchen tap isn't strong enough and it doesn't get hot. Same issue with another bathroom sink tap. Only gets hot and stays hot if the tub is running. Wasting water here and it's very annoying."

"Fasr courteous service. He explained everything. He fixed it."

"Very professional"

"Tim is what you hope for from a product consultant, especially products like furnaces, air conditioners and water heaters that very much require knowledgeable guidance. Tim is knowledgeable, responsive and polite. He never pushed us, he just listened to our needs and concerns then provided recommendations."

"Did a great job in a timely manner"

"Technican was friendly and knowledgeable. Called prior to arrival."

"Your technicians are always professional and know their jobs well."

"Service good but delay because of waiting for a part to arrive."

"Walked me thru everything he had to do, after trouble shooting the problem."

"good service excellent worker knows what there doing"

"Very thorough . Helpful with my concerns."

"Technician was polite and knowledgeable"

"came on time despite a snowstorm. Efficient and informative"

"When my furnace wasn't working, someone was at my house very promptly to fix it. He explained everything he did and why it happened. Very reasonable price."

"Mike provided excellent service. He found an issue with our new furnace and now the house is warm half an hour earlier than before. Overnight temp drops to 68 and back to 72 by 645am. This was taking til 730am but now house is warm at 700am."

"Late me now about putting outside vent for tankless water heater I need to get it done to help venting"

"Quick service and very knowledgeable"

"very knowledgably person. Friendly and explained things when asked."

"He was knowledgeable and very polite"

"knowledgeable technician"

"Our furnace stopped working on the weekend and within a few hours a technician had come to investigate the issue. Although the part could not be ordered until Monday morning, I received a follow up call early on Monday morning confirming that the part would be ordered immediately. A technician arrived at lunchtime to complete the repair. I am very impressed by the prompt and courteous service received."

"Great service. Just what I have come to expect from Bryant's"

"He had mask on before he got to the door. Put on shoe coverings to protect my floor. Very polite/professional."

"Tech was extremely friendly and helpful. Clearly explained what he was doing and why."

"Courteous, on time,"

"Jonathan took the time to explain all my queries"

"James was very considerate of my home and professional in his job. It was a pleasure to meet him."

"Unfortunately problem wasnt fixed. But not entirely sure if the fix that has resolved the problem falls under what Bryant does."

"Prompt polite service,with little interuption.."

"Prompt, courteous, professional and competent service."

"Service was good, staff were polite and nice. Install looks good and was shown everything before they left. I wish the warranty on labour was more than 2 yrs."

"Dan was friendly, knowledgeable and diagnosed the issue quickly as well as resolved it quickly. He was respectful of my home, and showed up in the time frame given. He followed COVID precautions to keep everyone safe."

"James was very pleasant and polite. He wore a mask and put booties over his shoes before entering the house. He worked quickly and efficiently!!"

"friendly, courteous,efficient"

"Technician Was very helpful and answered many question"

"It took four techs visit to find the problem"

"Job is still not done. Part is on backorder."

"Service .man arrived promptly and was knowledgeable about the furnace. He took great care in fixing the problem."

"Always very effient and friendly"

"Preferred the previous technician. The latest technician put down the equipment in the house including the thermostat. Couldn't seem to find anything positive to say. Previous tech was impressed with how well everything was taken care of."

"Once again great work"

"Very polite and thorough"

"Matt introduced himself, was friendly, professional and informative."

"Very"

"Technician was polite , knowledgeable , and efficient . Very detailed in his service task and explained any concerns ."

"Both Mike and Derek were very professional. When taking the old tank out and the new one in they made sure that it cleared the walls. They answered any questions that I asked. They cleaned up eveything that was one the floor before they left I would recommend these tow for any job that needs to be done I will also recomment Bryant to anyone who needs their HVAC equipment serviced"

"Work was done well."

"Knowledgeable professional service. Answered all my questions and concerns honestly. A very impressive service call"

"Great service and Jason was very courteous and good with my pets."

"James is professional, friendly and knowledgeable"

"Service technician was friendly, knowledgeable and on time ."

"Fast, reasonable great customer service"

"Technician was curious and we'll informed. Worked quickly and made no mess.Had all the answers to my questions."

"Jason was.promt, masked, wore booties, and preformed the service required without issues."

"Bryant is quick to respond to calls and show up to diagnose issue, but I didn't get any feedback on how my issue was resolved. I'd like to know those details. My furnace/AC unit had a short between AC and blower lines and I haven't received confirmation of that being fixed."

"on time , fast efficient service and explained everything"

"Tech was very friendly and explained everything and answered my questions"

"I would like to have been sent ahead of time the options for maintenance plan you think about more extensively before having to pay. Very satisfied with the service otherwise"