Bryant Heating & Cooling Service Experts Reviews

"Dan was very careful with equipment and explained what he was doing and gave me a few things to watch for in the operation of the furnace. He was very careful not to damage my furniture around the area where he was working . I appreciated the things he told me to be aware of."

"Quick response, technician pleasant, effective and willing to explain problem & resolution."

"Bruce was one of the most thorough technicians we've ever had in our home."

"courteous, proficient"

"Technician was on time, was friendly, courteous, and explained the service he provided and condition of our equipment."

"James was: Professional Efficient Not Rushed Respectfully answered all my questions"

"arrive within the specified time frame; courteous"

"Pleasant. Good communication."

"Prompt service, technician (Paul) was efficient, pleasant and very helpful."

"Pleasant informative service people arrive on time"

"In the 30 plus years of this service I have always had great service from Bryant people"

"Gord is an amazing technician."

"Technician arrived on time,covered his shoes and was very respectful. He was professional and offered to answer any quetions that we may have concerning the service call."

"Punctuality &profesional"

"I had booked a service call for the furnace only but upon talking to the technician I decided to go back on the maintenance plan."

"When I reviewed our receipt it said we had the Plus service plan but I thought we had the Ultimate plan. I called the number listed on your website as sales and service and was first hung up on, then on a 2nd try I was told that this was an emergency help line only. I asked when would be a good time to call back and was told Tuesday at 8am. Its Friday at 530pm right now so I have to wait 3.5 days. Totally unacceptable to have a simple question answered. Then when logging into this survey it took about 15 tries or more for the system to recognize my information, continuing to tell me my email address was incorrect. Extremely frustrating. I expect more from a company likes yours who normally provides top notch customer service."

"On time, efficient and personable."

"He was polite, tidy and worked quickly & thoroughly"

"Bruce called to advise when he would arrive, very friendly and efficient service. Was sure to advise how everything was running."

"Friendly,efficient service."

"Technician was courteous , knowledgeable , efficient and explained everything detail ."

"Excellent service tech."

"Excellent service call"

"Friendly , knowledgeable service."

"Great technician, fast and prompt service with a smile."

"Matthew was very professional, very attentive and very helpful. He worked in a timely manner and explained everything we need to know. Thank you Matthew!"

"on time as promised"

"Regular scheduled maintence and needed filter which the tech had on stock"

"Josue was very helpful answering all of our questions. He advise us in a very professional, clear and concise way."

"See previous answer"

"Job still in progress waiting on replacement control circuit board for the furnace"

"Professional appearance and competent, efficient work. Thorough, neat and provided good answers to our questions and concerns."

"Kevin is the first worker from Bryant Heating in the history of having this company in my to clean my Mitsubishi, who took the total mechanism apart and cleaned it. It had never been cleaned to this extent ever! His man deserves a raise. His work was so professional and he has a excellent repour with his clients. Very impressed. Watch out all the rest of you cleaning people I will be expecting the full proper service from now on! Thanks Kevin!"

"On time, efficient, friendly, quick"

"I am more than satisfied with the work."

"Called regarding my issue and the client rep was pleasant, asked about particulars and was able to setup an appointment for that afternoon. The technician was on time and seemed knowledgeable, fixed the problem and made some recommendations."

"Minor issue with a/c installation."

"My sister lives in this house. She and her husband said the technician (whose name I don't recall) was very friendly, efficient, helpful."

"Dante was professional and explained what he was going to do. After finishing the service call he explained the bill to me and asked if I would like to sign up for another year with Bryant. Although I have been doing this for years,Dante took the time to outline what the maintenance agreement included. He is an excellent ambassador for your company."

"Service excellent as always BUT I am used to 8-10am getting first appointment and I schedule the rest of my day accordingly. When I got tech call the day before saying he would be around 10, I said I had to be out of house by 11am (to take my mother to an appointment). He ended up coming around 1015 and leaving around 1120, which left me rushing out the driveway. Hope this can be avoided next time."

"$330. to disconnect our outside AC unit so that we could pour a new porch is outrageous. My mistake for not asking about the price ahead of time. Bryant wants another$330. to hookit backup.I will not be hiring Bryant to do the job. Another contractor will do it for less than half the price. I thought that being contract customers we would be treated better than this. I was wrong."

"Technition was thorough and professional."

"I was very impressed with James who has been to our home several times. Very professional, informative and patient with my questions. Not that it was the service techs fault, I was disappointed to be charged for the service for what was learned very early in the call was a false alarm and there was nothing wrong with the furnace."

"Paul was thorough, honest and explained everything in a manner which I understood"

"I could tell that Mark takes great pride in the quality of his work. I watched him studying the situation to make sure the system looks as good as it works"

"service technician was very thorough with inspection and very knowledgable about the furnace parts."

"Couldnt get to the bottom of problem..not technicians fault..system wasnt making the noises while he was here..unable to really diagnose.."

"Technician could not fix the problem and informed me that if he fixes the a/c, it would cost up to $2000. Salesman accompanied service rep without telling me. It appeared that Bryant was ready to sell me an a/c unit without any servicing the unit."

"Prompt friendly service"

"Very polite. Worked efficiently. Answered all inquiries clearly."

"Friendly and knowledgeable"

"Friendly and professional"

"The workers were excellent and they work was well done. I did however experience a leak of gas that was corrected the next day and the thermostat was so new that the installers were unaware of how to set it up."

"On time, courteous, and thorough."

"I wanted Wi-Fi capable thermostat..This is not what I asked for.."

"Good service"

"The technician (I forgot name) was very thorough and explained each phase of his work. He was very personable and professional."

"Showed up on time neat and friendly"

"timely, prompt ... technician was helpful, courteous, and knowedgeable"

"On time Annswered our questions"

"The technician was on time and very pleasant and professional"

"The technician was very helpful in diagnosing the problem. He explained the issue very well I also asked about a humidifier problem I have been getting and he told me why my unit was very unreliable as I experienced in the past and will get a new system likely from Bryant"

"Professional thorough service."

"The thoroughness and expertise of the technician, Jose, was very impressive. He explained or showed me all the problems that were encountered and that should be addressed. He also displayed an empathy for our unfortunate situation, that my wife found most admirable."

"always pleased with service"

"Fast service. Great technician."

"Very professional and was patient with me asking so many questions. Always excellent service.I think we should know when we purchase a new unite that there will be a yearly maintenance fee necessary in order to maintain warranty. Just so we are aware before the time comes."

"Dante was very courtious and efficient."

"Arrived on time, performed efficiently and was personable and knowledgeable."

"Attention to detail very thorough"

"Very cordial and job efficient. Solved the problem."

"Pleasant and on time"

"very satisfied with work done and trust worthy."

"Dante was very polite, pleasant and carried out service very quickly and answered all questions."

"Install team very good. However the first crew caused damage to the laundry room entrance and no one has addressed this matter from Bryant to date?"

"The guy only hooked up the pressure gauge to the ac and diagnosed it in 2 minutes or less (without thoroughly looking at the entire unit). He told us we had low refrigerant and a leak. He recommended we replace it due to the age of our current ac. We had another company come out and within 10 minutes he figured out there was a clog in the drain under the A coil and once it was unclogged, our ac worked perfectly fine. And it cost me $157 to have a wrong diagnosis that ruined my day as we couldn't afford the new ac right now. We also were not called back until after about 12 hours after I originally called and only after I called back more 2 times."

"Michael was professional, knowledgeable and proficient."

"Kind and courteous"

"Polite ,respectful attitude."

"All good"

"Technician was very personable, competent and a good representative of your Company."

"Honest service & were able to make necessary changes to accommodate my change in service requirements (from repair to new hot water tank installation)"

"Experienced, qualified technician, knew what he was talking about."

"Tech clearly explained the state of my air conditioning unit and what was required to bring it back to working state."

"Work hard&profession"

"He was on time and did a good job."

"Bruce was very professional and kept me informed of all he was doing"

"Technicians were very helpful, they explained everything I needed to know, answered all my questions. Both techs were prompt, polite and knowledgeable."

"Prompt arrival. Very knowledgeable and friendly technician.Had several cost saving recommendations ie. filter type."

"pleasant.. answers all questions.. polite.. helpful great guy"

"Dan was fantastic! He explained the process and was very respectful in his performances."

"still waiting for a quote to complete the repair 30 hours and counting"

"Spotted the problem immediately"

"Very pleased with service and technician"

"Excellent service, very thorough answering any questions."

"The furnace causes a loud ringing noise in my home in the upstairs bathroom (situated right above the furnace) that radiates throughout the house causing me to always keep the bathroom door closed and it is annoying to be in the bathroom as this noise gives me a headache. I was advised the new furnace pushes more air than my old furnace and likely larger ducts would solve this. I JUST had my ceilings and floors all replaced this spring and my kitchen and bathroom totally gutted to the studs and it would of been an easy fix but no-one told me this when the new furnace was installed. This bathroom was just renovated and before we were using the downstairs bathroom all of the time."

"very satisfied with service"

"Fast and knowledgeable and answered all my questions"

"Bruce was very nice and professional about his job. Very very clean, no mess. Told us every thing he had done with the units."

"Explained the details for me and even clarified any questions or concerns I had."

"The technician was polite, efficient and performed his duties very well."

"The technician was prompt, polite and answered any questions knowledgeably."

"He was very personable, he did an amazing job of explaining everything he did. He was very efficient and we are very happy with his service and the service of of Bryant."

"The service & technician were 2nd to none. My husband & I are from Oshawa, visiting my daughter & her family in Windsor. There air conditioning was not working. They were there within a couple of hrs. In Oshawa we would have waited at least a day. We needed something else checked a day & 1/2 later. James came by & trouble shouted a number of things because the breaker tripped. He was extremely dedicated in finding the issue Ww felt very safe in James care. I WISH WE HAD THIS COMPANY IN OSHAWA!!!"

"It was a simple turning our breaker back on when we thought our AC unit outside broke."

"The technician that came out was awesome. He was very professional and polite, he knew his job very well"

"Very professional and knowledgeable technician"

"Fast service quality work"

"The technician arrived when he said he would and fully explained everything to me"

"He solved problem immediately....got the new motor and other big part...and installed quickly. Impressed with him!"

"100"

"very clean and good workers...."

"I received fast service for my ac repair, and Mike was knowledgable, and very nice."

"Jason was very pleasant and worked efficiently"

"Bruce was able to come over much sooner because of a cancellation so that helped my day a lot."

"A technician was scheduled to come inspect our unit quickly. Everything was explained in an easy to understand manner and our unit is working well now."

"I originally had an appointment with another company, but they could not see me until late Tuesday July 2. A golfing pal of mine suggested that I give you guys a call and I was told you could be there in a couple of hours which was great, then you called me back in a couple of minutes and because of an opening you could be there in less than an hour."

"Dan was awesome and made sure I got all my repairs completed on the same day even though lots of work needed to be done and making appointment online the night before and having my system up and running was appreciated"

"First Class Work"

"Jason was first rate in providing information, he was friendly, and he clearly took his job seriously."

"The installers were quick and pleasant - they were very efficient and knew their job."

"Tex was knowledgeable"

"Arrived on time (actually a bit early); asked if we had any questions and responded with answers. Explained his actions during the visit & tested different vents to determine relative drop in airflow."

"He found some leaks in the outgoing air flow from the furnace and taped them up. Also, pointed out the filter was a tad too small for the opening so provided me with a slightly larger one. Plus I really like having the next years appointments made!"

"James is the best! He is polite ,friendly and thorough always. Very dependable."

"Service person very good at the job"

"He was very good at explaining things."

"Because once again the tech wasn't given the proper size filters and had to go out for them."

"Technician showed up on time, took care of the task in a timely manner, was courteous throughout the visit, and took the time to provide helpful information about care and maintenance to avoid potential problems over the lifetime of our unit."

"Service tech was great person who answered all questions"

"Great service guy did all service and explained every function"

"Excellent service tech"

"My technician had an initial thought as to what the problem was but took the time to call the Bosch Technical expert to discuss the symptoms. This saved time and money by not ordering unnecessary parts only to find it wasnt the cause."

"om time arrival, courteous and thorough"

"quick response to service"

"Bruce was vert thorough"

"Very pleasant person, friendly and knowledgeable"

"Responsive- truthful and very clean work on the install."

"agent was very thorough and efficient."

"Very good technician"

"The technician was very knowledgeable and patient - we had many questions"

"This is the 2nd time Bruce came to do my service now and the fall, he s gotta be the best tech you guys have, i recommend a raise for Bruce!"

"Technician diagnosed issue quickly and provided corrective action. Initial consultation with Kim produced a speedy response to the issue and a quick resolution to problem. Unit functioning 100%"

"Mike the technician was extremely nice and knowledgeable"

"Never been disappointed yet."

"Tony was very professional, arrived on time, showed respect for our home, was knowledgeable and worked independently and efficiently."

"Dan's knowledge base as a technician exceeded our expectations. Great communication skills were evident as he explained repairs and recommendations in "laymen's" terms. He was able to listen to our concerns and precisely address the problem. Dan was prompt and courteous. I was a senior manager with the Federal Government for 28 years, while my husband is a CEO of an engineering company. We both recognize good and valuable workmanship when it is apparent. We also recognize that positive feedback for staff is critical for employee morale as it often reflects in customer service. As such, I request this survey be communicated to Dan , as well as the coordinating staff. (It should be noted...this experience has signed us up to a service contract, with Bryant, which has us leaving a competitor in your field)"

"We were quite satisfied with Matt Henderson. I felt he was honest and gave us lots of information. He was punctual, courteous and a pleasure to deal with."

"Tech was very friendly and went over in detail what he did and why and gave me a few pointers on how to maintain my system and keep my home comfortable throughout think his name was mike if I remember corrrectly"

"They were very friendly and professional. Cleaned up afterwards...I wouldn't have known they were there except there was a new central air unit."

"Bruce was very polite and proficient, he knew what he was doing and pleasant to talk to,"

"I have already filled in the survey answer at great length but the completed survey failed to submit. He went above and beyond in a sudden rainstorm in order to complete the work. I am not rewriting my longer account."

"Travis was professional, quite and efficient. He did his job well."

"The technician was very helpful and efficient."

"On time, quick, efficient"

"On time and pleasant"

"Your service technicians are always personable, eat and efficient. Very professional."

"Very courteous and efficient."

"Technician took the time to explain things to me and was very knowledgeable and courteous."

"Because I was very satisfied"

"Mike was professional, friendly and informative."

"Always professional and courteous"

"Prompt courteous service."

"Servicemen are always very prompt very polite and efficient"

"Dante was friendly and professional. He offered helpful tips and ideas to keep my a/c unit clean and free of bugs/spiders. He explained what he was doing and why he was doing it during the service."

"TECHNICIAN WAS POLITE, DID A COMPLETE CHECK OF UNIT, ANSWERED QUESTIONS ASKED, AND LEFT WITH EVERYTHING IN GOOD WORKING CONDITION."

"COURTEOUS AND EFFICIENT"

"Technician arrived on time, performed service in a timely manner"

"satified"

"The young man was courteous and considerate."

"Technician very professional, courteous, friendly & on time."

"Technician arrived promptly and was very professional."

"Keven actually noted that the pipe on my hot water tank was at the point of bursting and even though it is not a Bryant product, he assisted me in talking to the Reliance customer rep. To me this is far beyond what I would expect in service."

"Service was provided on time, professionally and in a courteous manner."

"He fixed my issue. Taught me something and was friendly."

"Michael gave me helpful information regarding upkeep of a/c. Very informative and pleasant."

"They were good and professional"

"everything was done on schedule"

"Arrived on time, friendly, went about work the way he should, asked if I had questions...then left to next call. Only issue....tech was outside and grass was wet...came back in and put booties on....they leak thru and made a complete mess of our hardwood"

"Technician was on time, gave good information, provided service in a timely manner and was pleasant to speak with."

"Very courteous, clean, knowledgeble."

"The technician showed up three days early and not in the time frame the appointment was made. It ended up working out but I had planned my day off to schedule this appointment and was actually at work when the service call was provided. My daughter was home but uncomfortable with someone in the house when she is home alone."

"Very courteous young man and professional."

"Technician very knowledgeable."

"90"

"Your technician was prompt, courteous and gave me some money saving advice."

"The technician was polite, prompt and efficient."

"Very personable technician, knowledgeable"

"James always does a thorough excellent job."

"Attentive, professional, polite and thorough. Answered all my queries with patience."

"Was done in the time alloted and was very professional. Called ahead to let me know he was on his way"

"Service and repairs were done quickly"

"The furnace cover was left off. I assume it was to let the furnace engine dry out but we were not told why."

"He is very competent and knowledgeable. He is very respectful of my age group."

"Always friendly and provides good service"

"Technician was good, prompt, and polite. Only glitch was he tried to reach the office 4 times but only got voice mail. Was going to get sales to give appointment for a quote but never got through."

"the tech was very knowledgeable and courteous. he's been here b4 and has a very nice personality."

"Technician seemed very experienced."

"he was very thorough"

"Professional service performance"

"Reliable and informative"

"Jason was polite, efficient, thorough and went above and beyond his call of duty."

"The maintenance person Cody was very helpful explaining the maintenance he did and performed the service very very well. He is definitely a first class employee of Bryant ."

"All service providers were very knowledgeable, helpful and friendly."

"Because the gentleman was obliging and polite and informative."

"I was satisfied."

"Excellent,curteous technician."

"Jason was knowledgeable and courteous."

"Very pleasant tech. Went right to work and completed in a timely manner"

"Professional and courteous. Explained why a new part was needed in terms I understood."

"A/C Unit Diagnosis Preventative Maintenance Cleaning change of filters Humidifier maintenance as performed annually This service is to be performed on May 6 2019 between 8 and 10 am"

"Prompt service which fixed the problem"

"fast, courteous and respectful"

"The service personnel are consummate professionals in every regard."

"Work was done efficiently. The Service Technician was professional and did the job well. We appreciated the work he did."

"Service was EXCEPTIONAL. I wish I remembered his name, but he was absolutely wonderful, extremely professional, answered all of my questions."

"Very satisfied"

"Brice was friendly, efficient and answered all my questions."

"Very polite and on time for the appointment. Nice young man. Very courteous."

"Technician was courteous, knowledgeable and very detailed in his review and prep of A/C unit for the coming summer ."

"The service was excellent from the handling of the quote to the completion of the installation. Technicians Gerry and DJ did an exceptional job with the installation; and were nothing short of courteous and professional throughout the installation."

"Your tech was very thorough and gave me info on how to operate my air conditioner."

"The young man explained what he was doing and why...very informative"

"Very pleasant"

"James is very professional and always polite. I know when he is finished doing my maintenance everything has been taken care of. Thank you James"

"On time and very informative tech (Bruce)"

"Very professional technician. Made sure the job was done correctly. Fast and clean."

"The Technician was friendly and quick and clean."

"they were very good telling us everything we needed to know & then doing what they said they would do. mike answered all our questions. Geoff & dj did an great job putting in the furnace."

"Technician was very informative and easy to talk to. Answered all our questions and offered helpful ideas."

"Mike was very knowledgeable. I took his advice and installed new water heater"

"Very thorough, friendly and professional."

"because it was good ."

"Very good service"

"Dan is very knowledgeable, efficient, explains everything to our understanding and our furnace & a/c has performed extremely well due to his upkeep and maintenance. He also provides us helpful knowledge"

"The technician called me before he arrived to let me know he was on his way. My son was home - he said al went well."

"your employee was excellent"

"friendly service, on time"

"Very courteous and did a very thorough job of cleaning and checking my unit"

"He was Caring and Understanding, Professoinal, Polite."

"Professional, timely and informative in a very personable manner."

"Michael is an awesome sales rep very informative, not pushy I really liked dealing with him."

"professional service from the sales person Mike Horar and the two installers Geoff and D.J. Expedious installation and Left the work area clean"

"On time and quick service"

"CAME AT PROMISSED TIME, ANSWERED ALL MY QUESTIONS AND FINALLY HE FOUND A SMALL PROBLEM AND FIXED IT"

"strong customer service skills; quick response; but pricey parts"

"We very professional and respected y home."

"Jason called a head to let me know he was on his way and was here within the time slot I was schedule in and did a complete job in making sure the furnace is working good order."

"curteous, knowledgable, tidy, on time"

"3 times coming back to do one simple project after waiting several weeks for parts that were supposedly special order. No recognition of inconvenience to have to attend house for the service multiple times."

"Spent time checking furnace. He willingly emptied and returned things stored in furnace room. It is difficult for me to do that task. Thank you."

"Bruce went above and beyond - he called 20 minutes before arriving and explained things to my father who was at the house because I hat to work - he also called me directly after completing the service to ask if I had any questions"

"Service staff was great."

"very quick response, neat helpful"

"Prompt polite knew what he was doing"

"I wish I remembered the service guys name but he was super nice."

"More than pleased with the service provided by all that were involved, compared to our previous experience with others."

"Technician very good"

"Mike knows what he talking about. He didn't pressure me and let me think about this."

"Top notch care from all in volved. The office woman who called to see if James could come early. James calling to say he was 10mins away. James was very polite. Put on shoe covers. Talked to me about caring for the furnace."

"Fast efficient same day service"

"The technician was good friendly and very informative. Knew what he was doing and talking about"

"This is in regards to 6362 Thornberry crescent Windsor. The name for that is Edgar Hernandez. I am connected to that property. The technician Paul who came to fix the furnace charged $!69.00 and the furnace was not fixed. We had to pay a few days later $766 to have the third guy seemingly fix furnace. We should not have to pay the $169 charged by the rude Paul. This charge was unfair. Considering the air conditioning charge in the summer of about $700 and it doesnt work has put a bad taste in our mouth in regards to Bryant I would at this point never recommend Bryant to anyone. I hope this message can be understood. In regards to 1988 Questa the tech Mike we have for the yearly service is excellent. I hope some compensation can be made in regards to 6362 Thornberry. Regards John Curphey and Howard Smith and Edgar Hernandez."

"Dan was extremely helpful. He took his time and explained what he was doing throughout the service call."

"Tech, was very professional. And service was prompt!"

"Prompt service"

"The technician was excellent. I was disappointed that I was told that I would be called back that evening but then wasn't contacted until the morning."

"very polite.. well informed.. explained what he was doing & why.. very pleasant personality.. knoes my equipment.. only want him!!"

"The Bryant team has been better than family in supporting each other, and including me when providing the BEST (expertise, timely, & efficient) Services .. especially when needed in emergency situations.."

"Great and timely service and the technician was terrific."

"Good service"

"I had a couple of calls for service where the problem was not taken care of. Finally Marc Bondy and his co workers took care of my problem and all is now well, at least for the time being. Thanks"

"Dan P was very personable, professional and answered all my questions and spent the time to get things right."

"prompt service, technician was excellent."

"Mike arrived just a couple hours after we called. He was very pleasant and thorough and did a few checks of gas lines. He has been at our house before and does a great job."

"We never have an issue with any of the techs that come in."