Bryant Heating & Cooling Service Experts Reviews

"Never had an issue that wasn't solved straight away"

"Very satisfied with the workmanship that was provided!"

"Good service"

"Friendly and professional service"

"A very efficient staff who were very knowledgeable"

"Excellent service."

"good experience"

"the service Tech was professional and knowledgeable"

"Prompt efficient and friendly"

"Never have had a heating or air conditioning problem with Bryant."

"service is excellent . prices are very reasonable"

"Apparently due to staffing issues tech arrived at 1:40 PM when appointment was for 10:00. We recvd a call shortly after 11 am stating that they would be late. When the tech arrived he was very personable and professional. We would most likely request Anthony for our next service call."

"Jason The technician who attended my home was respectful and very efficient."

"Call Ed ahead"

"You responded to our problem"

"The products are excellent as well as the service"

"Great service all around, awesome communication from the company which is not always easy to find. Shelby did a great job fixing our hot water heater and I was very happy I made the call to Bryant!"

"Great service"

"Very Happy with the service and the technicians are very friendly and inform you what was being done"

"Jason was fantastic. He explained the issues clearly and was very efficient in fixing the issue"

"Prompt service"

"Michelle Berger and James are amazing members of your staff. What started out as an epic disaster was rectified to our total satisfaction. Your weekend crew needs training...if not for Michelle, we probably would have switched companies."

"Good service"

"great service"

"He found the problem and fixed it. He was very professional."

"Extremely efficient, knowledgable and happy employees"

"The technician Henry was very professional, polite and went above and beyond to answer all our questions. The work was done very efficiently."

"Fast responxe and quality work. Friendly technicians who take time to explain things."

"very friendly and competent representative"

"Excellent service and installation was very professional. Installers were excellent writing the service and informing us has to use of the new system."

"Service was quick & efficient"

"prompt courteous service; very thorough."

"He was pleasant and courteous, also gave me tips for efficiency."

"Both techs were friendly and professional and did exactly what needed to be done."

"Prompt service Professional"

"Anthony gave a very thorough check up and caught that the drainage basin and shut off was not done with the initial install. When I called about the issue service was sent same day. Much appreciated."

"Mike provide clear information and helped me to make right decision"

"Very prompt service. Technician was very informative."

"Great service"

"They have always responded quickly and I haven't felt like they were always trying to sell me more or felt like they were taking advantage of my age or the fact that I lived alone."

"Bryant has always been well known to me and I have worked with them before and was very satisfied"

"Called before coming, explained what he was doing"

"Not satisfied with the Mitsubishi split unit recommended by your company."

"Very good service"

"My satisfaction with the equipment installed days ago . Excellent job performed by Scott and & Brandon on August 11.22. Thanks to both."

"The fellows that came to install the new heater and cooler where friendly, and they where fast with installation."

"very efficient and knowledgeable"

"2 times I was booked & nobody came!"

"Great service nice guy"

"Bryant has been very good with me so far. Theyve been prompt, accommodating and professional every time Ive had to interact with them."

"Very satisfied with the maintenance services."

"Scheduling the appointment was extremely difficult. The first appointment the person came 2 hours early and I was leaving for work. He was not very professional. He said someone would call me back the next day. I didn't receive a call so I called them. It took 3 appointments and me calling several times to be given the run around. When the repair person attended she was absolutely fantastic. Her name was Shelby and I would highly recommend her 100%. She was extremely thorough, explained everything in detail and didn't talk to me like I was unintelligent. If I have to have service in the future I hope she is the person that will come out."

"Service was excellent. James was polite, professional, neat and very knowledgeable."

"Every thing done professionally, as scheduled. Good job."

"Tech was very profeasional and was very nice."

"Technician showed up on time, did his work, then left. He was pleasant and competent."

"Good service the technician was very knowledgeable. I was very happy with the work that was done."

"Quick, efficient service"

"On time friendly service"

"Our service rep is always very courteous, professional, friendly, helpful and willing to offer recommendations, patience in answering our questions. He is also willing to continue observing Covid restrictions and accommodated to wearing a mast while in the house."

"Efficient, friendly, answer all my questions, economical"

"Very pleasant and professional"

"Bryant provide good quality work typically. However the requirement to provide maintenance twice a year in order to maintain a warranty on a new system is extremely costly over ten years; especially when the system is new, the technicians really don't have any real work to do, other then work through a checklist."

"We have been with Bryant for quite a few years and have never had a problem. The staff that has helped us out are all pleasant and very helpful."

"Best service from a company ever. The technician was respectful of my home and property and I'm genuinely one of the nicest people I've ever met."

"The technician was very knowledgeable and professional. The customer service was excellent."

"I had a digital thermostat installed recently and it has been very problematic. Since it does have a five year warranty I feel that it should be replaced when I raise questions about its performance."

"All personnel, from Mike the sales person, to installers Jack and Craig, and Paul were professional, accomplished the work in a timely fashion and left no mess behind."

"Quick response, very good service"

"Very professional, and great service"

"Friendly knowledgeable technician, easy to deal with."

"uScott and Rachel did excellent job installing new AC unit -- they were polite, friendly and caused minimal inconvenience."

"Fast and friendly service."

"Service is always prompt and courteous"

"The Serviceman, whose name I forget unfortunately, was great! He fixed my problem on a Saturday on a terribly hot day. He was very polite and efficient. I was very grateful that he came in spite of the fact that he was very busy!"

"The service was right away and the tecnishions were excellent."

"very friendly and excellent service"

"Very friendly, polite and informative. Also everything was clean when they were done."

"Always prompt, reliable and friendly service."

"Timely service and fixed problem right away."

"On time, courteous, knowledgeable and professional"

"Always reliable"

"We get the best service from Bryant. They are just a phone call away when we need them"

"The technician was exceptional."

"Always polite and respectful techs"

"Very efficient technician"

"They came promptly after hours and serviced it."

"The Tech was very nice and knew exactly what he was doing."

"good job"

"No complaints, but I don't typically make such recommendations."

"very professional"

"Techs are always courteous."

"Great job."

"We always get excellent service. The Technicians know what they are talking about!"

"on-time and great service"

"Professional,knowledgable and polite technician. Even any phone contacts have been a good experience."

"She was profiecent and explained what likely was wrong"

"On time knowledgeable personable"

"Very quick to fixing my problem"

"Fast, friendly, efficient service. So incredibly happy that you had a 24 hour service to provide in our time of need!"

"Amazing technician, Shelby took the time to explain things and was very thorough. Such wonderful customer service!"

"It was done good and quick"

"She was thorough, kind, and answered all of my questions."

"Good service and support."

"You have always responded when I have a problem"

"The young lady was very thorough answered all questions. Very personable"

"Friendly reliable and good knowledge"

"We have always gotten excellent service from your company and the technicians are very knowledgeable."

"Their technicians are always pleasant and very knowledgeable."

"was very impressed with the service"

"Your team is typically professional and prompt. I've already referred Bryant to several friends and family."

"Fast, efficient service"

"I have booked slot for service between 4 to 6 pm for AC . No one showed up and no courtesy to call me about whats going on about appointment as I was waiting at home all the time . My time is important as well, and finally I have called them to find out after 6 pm . Technician Jason called back around 7 pm and told me that he will come around 9pm and no apology or explanation about not keeping appointment time . On top of that they have charged me after hours rate for service that I have not opted for and neither they explained me while preparing bill or at time of booking."

"Alec and Craig were friendly, hard working, on time, provided feedback on how to operate the new system, and did a fantastic job!"

"Fast on time and fixed the problem"

"By time the technician arrived at my house I'm sure he had worked many long hours. He was very pleasant and got the job done quickly. I was very appreciative."

"They were polite and friendly."

"Very professional"

"This is the first time that I have had a serviceman arrive at my door, ON TIME, dressed appropriately, with a smile on his face and happy to answer all my questions! Go Josh, Go Bryant for hiring him!"

"Always has been excellent"

"Quality, dependable work delivered by pleasant technician"

"Everything was great except fan is continuous instead of intermittent"

"Always professional and prompt."

"Very progressional easy to talk to!"

"You respond fast. Whenever I have called for (home or work) service, you always respond fast. Your people don't promise anything that they can't deliver."

"Good diagnosis. Immediate action to source difficult-to-find replacement part )(condensor fan)"

"Always prompt, friendly, knowledgeable, skilled technicians."

"fast reliable service problem was solved quickly"

"Great customer service from the receptionist to the technician."

"They were here with 2 hours of my call."

"Never had a problem yet"

"No complaints"

"reliability, always on time, considerate,,competitive pricing."

"Always good service, friendly"

"Good communication. Quality work."

"Fast friendly service when we needed it"

"The technician didn't bother to check that we actually had a warranty for the Air Conditioner and would have cost us $2,500 to replace the A coil. Then they recommended we replace the A/C as well as the A coil so that they are kept in sync and we almost fell for it. But got a second opinion and discovered we had a full warranty from manufacturer - NO COST !!"

"Our technician was called on a sunday and handled our problem promptly, efficiently and professionally!"

"Always get good service"

"Very Professional. Knew your business and got right down to business"

"very professional and punctual and cooperative"

"Good work, reasonably prompt service, arrived early or on time for scheduled work."

"When I have any issues, they come out as soon as they can."

"Good service"

"Great customer service"

"Technician was courteous and professional"

"Very personable, honest and efficient"

"Geoff and Craig did excellent job - professional craftsmen and explained all to owner. Unfortunately salesman gave them wrong address so they were +1 hour late upsetting some schedule I had shifted."

"Quick service, professional sales and service team"

"Bruce was very efficient answered all our questions . He returned four hours later as we had an additional problem and was pleasant and not at all concerned that he had to return . He was in our home well after Ten PM and fixed the problems with the tankless water heater , no problems since"

"Prompt, profesional service"

"Pleasant and efficient"

"The technician was prompt, courteous and knowledgeable about the product."

"We have had Bryant for years. Maintenance done regularly will keep your furnace and ac in top condition."

"Great service."

"Can't fault any of the service. Very accommodating."

"Great service and outstanding technications"

"The technician was very pleasant and explained everything he was doing"

"Friendly timely professional"

"Nice people."

"We always get good service and sound advice"

"Professional, on time, reliable"

"Explained all work done in simple terms. Professional, polite and punctual"

"Inconsistent customer service"

"Always prompt and professional service!"

"Your technicians are so knowledgeable about the work they do. Always courteous and willing to explain any questions asked. Total professionals and leave me with an awesome feeling of great work done."

"Because of the quick customer service. Technicians are courteous and wear coverings when entering the home."

"Excellent service."

"Fast efficient friendly service"

"Friendly, knowledgeable, courteous helpful individual"

"Mr. Gray was professional, extremely polite and treated my house and myself with respect which i so appreciated. I was comfortable with him in my home and impressed by his work. I have a 14x1 filter which is an unusual size but as per the instructions he brought the proper size filter and replaced it with no issue. He came on time, serviced the air conditioner and did so promptly and efficiently. In a time where it seems like the service industry is less and less interested in customer care, i have to say that i was extremely impressed w the services provided by Mr. Gray and Bryant itself."

"Service is excellent. Employees are professional, courteous and informative."

"Every tech that has come to our house to service our furnace and air conditioner have been very friendly and knowledgeable and professional."

"At my age & friends ages, we all have our a/c needs taken care of."

"Always been good to deal with"

"Overall excellent service."

"The technician did a thorough job and explained what he was doing and why."

"They were clean & tidy"

"He was on time, did a great job and was polite."

"Two Technicians within two days one spent 1.5 hours and second one spend 3 hours and they couldnt know how to fix the water leak in my house furnace and second on also damage the transformer and charged me on it while the cause from him because he enforce the furnace with the AC and Fan work all together while I automatic section in the thermostat. He charged me 298.32.00 while he did that and he use transformer less power and said that will be temporary until Monday May31 or after while the leak still there and did not fix it . Means make new problem and did not fix what am called for . I called the Bryant office and the manager let that technician return back the money but still the furnace with two problems now one technician did and did not fix it yet ( transformer)and the another ( leak) which two technicians couldnt fix it yet !!!?"

"Techs are very good at what they do for the customer."

"expert and professional service"

"Professional Technicians & Pauline in the Office is great always accommodating & courteous."

"We have been your customers for over 50 yrs."

"Fast and helpful"

"Fast service, polite employees, explained everything to me and how it would be repaired."

"always get good service from Bryant. Wonderful people who come to service. Geoff and Craid were very good to deal with."

"Mike Horar was great! Unfortunately Bryant's price was quite a bit higher than the other estimates I received, which is why I'll be using someone else for this job."

"Always very thorough and helpful."

"I love how we have the same tech almost every time Bruce is a stand up tech, very informative and takes time to explain and educate"

"Prompt knowledgeable service"

"very courteous and professional"

"Very professional and courteous technicians."

"technician came promptly and on time. I received a heads up notice that he was coming. He quickly identified the cause of my frozen AC fixed it. Was willing to talk me through the steps he was taking. ,"

"Good professional service"

"Matt was very professional and helpful. He took the time to tell me what he did. He also provided useful info on the care of the AC."

"done quickly and well done"

"Tech, was professional and very diligent"

"Both Technician and the helper , apologized for being late , very respectful and polite. Completed there work in a timely manner ."

"Professional and friendly"

"Excellent service from first being notified / Bryant / service man came out first thing in afternoon / trace the problem down right a way / fixed it & told me what could happen & to give them a call back if need be"

"Technicians, were so polite, explained everything and saved my air conditioner,wires as they were knawed through by a mouse, also they had to go in crawl space, which was not pleasant"

"Very professional, timely and helpful"

"Every service the Bryant staff has provided over the many years you have serviced my furnace/air conditioner has been the highest, professional standard. I have complete confidence in continuing our relationship."

"Excellent service."

"they were efficient and thorough"

"On time, polite, did his job, left site clean"

"He was very good and knowledgeable"

"Shelby was polite, thorough & respectful. Arrived on time."

"Having a contract with your company, I didn't expect to be charged, as I did last year when I called for my furnace"

"Everything done very efficiently, neatly, respectfully etc."

"Great service"

"The technician was very polite and skillful."

"I am not a fan of the 2 hour time slot. (10am-12pm). The Tech needs to call ahead with with an ETA. It was past 11am when he got to our place."

"No complaints. The employee was very courteous, professional and explained what she was going to do. She did what she had do, and then explained the yearly spring and fall program which I signed up for.."

"Very thorough and pleasant. Called before he arrived so I could look presentable since it was early and I had just woke up"

"Work done in a timely fashion. Knew what he was doing."

"On time, professional, courteous, completed the work quickly, communicated well with us."

"arrived on time, was pleasant and explained what he intended to do, what he found and what the results meant for me."

"Polite, on time, friendly and got right to work"

"Bryant Heating and Cooling Experts has always been there when needed."

"the problem of the furnace not blowing heat was diagnosed and repaired, as well as a full chackup of the furnace parts and systems"

"Technician was Courteous, thorough, knowledgeable"

"Shelby was very thorough and good with explaining things."

"The young man, Im sorry I have forgotten his name was excellent. Personable and very knowledgeable."

"No problem putting on a mask Courteous and explained what he did"

"Technician was very professional and took the time to explain what he was doing."

"Great service"

"Im not sure if he took off the panels on the air exchanger outside because it is still dirty on the inside"

"great service"

"very pleasant and helpful young man. My wife and I remarked how eager to help your entire staff has been."

"friendly, professional, knowledgeable"

"Shelby was very knowledgeable, professional and personable. Smooth operation, minimal distraction."

"The service person was very efficient in doing what he came here to do. He did a clean job and showed respect to us. He would be welcome here again any time that we would need a service call."

"Very courteous and co-operative ( called ahead, mask, side door, shoe coverings Briefly told me what he was going to do. Once finished explained what he did. He satisfactorily answered my questions and told me about the condition of my A/C."

"very thorough and knowledgeable about inspection."

"Very thorough, polite"

"The technician came in and did his job professionally."

"The technician arrived quickly and was able to resolve the problem."

"SHELBY the techniction was great certainly an asset to your company"

"The technician, Bruce, went above and beyond what was to be done to service our AC."

"Bruce (technician) was exceedingly respectful of my myself and my home. Appropriately wore a mask and boot covers. He took time to exlain what he was doing in terms of the service call."

"Because"

"Very knowledgeable"

"on time and straightforward"

"Im satisfied with the service that was quick and professional."

"A call was made and a technician was quickly sent out since we had no heat. A sales consultant made themselves available within a couple of hours."

"The technician was very through, friendly, and informative"

"very thorough"

"technician was very efficient and did good work"

"Excellent service. A very nice technician, very courteous."

"Good service / focused on what I need"

"Geoff, Craig and my salesman Nevin were all very helpful, professional."

"Anthony was very courteous and informative when I asked questions about my humidifier."

"Very professional and knew the problem within minutes"

"very efficient"

"Cody and Rachel were a fantastic team that made the entire experience enjoyable"

"Excellent service!"

"The technician and assistant were very professional and answered all of our questions so that we could understand."

"Tech was on time, knowledgable, efficient (fast), friendly."

"Chris was here before & this was his second time to work this unit & wasn't working well since installed. He finally worked on & now are running so far so go & hopefully that's is from now on......"

"Josh was at my house within 20 minutes of me calling. He was able to fix the problem and I have heat again. Very happy. Josh did an awesome job."

"On time , and great technician"

"pleasant, informative service person"

"Shelby was more thorough then any technician that has ever come out. In addition her knowledge and friendliness made me feel at ease. Very hard worker, went above and beyond ensuring my next appts. Made and setting them up around my work schedule."

"So grateful for everyone responding to my concern so promptly and working so efficiently. I cannot say enough positive things about Shelby my technician who was so respectful and helpful."

"They were on time and got the job done"

"Tech was polite, experienced and knew what he was doing"

"I love that Bryant contacted me ahead of time to schedule the service. I didnt have to contact them. The service technician was very friendly and accommodating. I really appreciate the excellent service."

"problem fixed, part was available. only issue, water heater temperature was dialed down and then not put back to proper position"

"I did that because they cheated me with the price and when I called the manger was really rude"

"Very expensive for such a small job ."

"both Mike and Shelby were personable and kept us informed about their arrival time and delays in arriving. They were terrific."

"Friendly,prompt"

"Tech all always prompt and professional. Knowledgeable and friendly."