Bryant Heating & Cooling Service Experts Reviews

"Service good but delay because of waiting for a part to arrive."

"Walked me thru everything he had to do, after trouble shooting the problem."

"good service excellent worker knows what there doing"

"Very thorough . Helpful with my concerns."

"Technician was polite and knowledgeable"

"came on time despite a snowstorm. Efficient and informative"

"When my furnace wasn't working, someone was at my house very promptly to fix it. He explained everything he did and why it happened. Very reasonable price."

"Mike provided excellent service. He found an issue with our new furnace and now the house is warm half an hour earlier than before. Overnight temp drops to 68 and back to 72 by 645am. This was taking til 730am but now house is warm at 700am."

"Late me now about putting outside vent for tankless water heater I need to get it done to help venting"

"Quick service and very knowledgeable"

"very knowledgably person. Friendly and explained things when asked."

"He was knowledgeable and very polite"

"knowledgeable technician"

"Our furnace stopped working on the weekend and within a few hours a technician had come to investigate the issue. Although the part could not be ordered until Monday morning, I received a follow up call early on Monday morning confirming that the part would be ordered immediately. A technician arrived at lunchtime to complete the repair. I am very impressed by the prompt and courteous service received."

"Great service. Just what I have come to expect from Bryant's"

"He had mask on before he got to the door. Put on shoe coverings to protect my floor. Very polite/professional."

"Tech was extremely friendly and helpful. Clearly explained what he was doing and why."

"Courteous, on time,"

"Jonathan took the time to explain all my queries"

"James was very considerate of my home and professional in his job. It was a pleasure to meet him."

"Unfortunately problem wasnt fixed. But not entirely sure if the fix that has resolved the problem falls under what Bryant does."

"Prompt polite service,with little interuption.."

"Prompt, courteous, professional and competent service."

"Service was good, staff were polite and nice. Install looks good and was shown everything before they left. I wish the warranty on labour was more than 2 yrs."

"Dan was friendly, knowledgeable and diagnosed the issue quickly as well as resolved it quickly. He was respectful of my home, and showed up in the time frame given. He followed COVID precautions to keep everyone safe."

"James was very pleasant and polite. He wore a mask and put booties over his shoes before entering the house. He worked quickly and efficiently!!"

"friendly, courteous,efficient"

"Technician Was very helpful and answered many question"

"It took four techs visit to find the problem"

"Job is still not done. Part is on backorder."

"Service .man arrived promptly and was knowledgeable about the furnace. He took great care in fixing the problem."

"Always very effient and friendly"

"Preferred the previous technician. The latest technician put down the equipment in the house including the thermostat. Couldn't seem to find anything positive to say. Previous tech was impressed with how well everything was taken care of."

"Once again great work"

"Very polite and thorough"

"Matt introduced himself, was friendly, professional and informative."

"Very"

"Technician was polite , knowledgeable , and efficient . Very detailed in his service task and explained any concerns ."

"Both Mike and Derek were very professional. When taking the old tank out and the new one in they made sure that it cleared the walls. They answered any questions that I asked. They cleaned up eveything that was one the floor before they left I would recommend these tow for any job that needs to be done I will also recomment Bryant to anyone who needs their HVAC equipment serviced"

"Work was done well."

"Knowledgeable professional service. Answered all my questions and concerns honestly. A very impressive service call"

"Great service and Jason was very courteous and good with my pets."

"James is professional, friendly and knowledgeable"

"Service technician was friendly, knowledgeable and on time ."

"Fast, reasonable great customer service"

"Technician was curious and we'll informed. Worked quickly and made no mess.Had all the answers to my questions."

"Jason was.promt, masked, wore booties, and preformed the service required without issues."

"Bryant is quick to respond to calls and show up to diagnose issue, but I didn't get any feedback on how my issue was resolved. I'd like to know those details. My furnace/AC unit had a short between AC and blower lines and I haven't received confirmation of that being fixed."

"on time , fast efficient service and explained everything"

"Tech was very friendly and explained everything and answered my questions"

"I would like to have been sent ahead of time the options for maintenance plan you think about more extensively before having to pay. Very satisfied with the service otherwise"

"The sales person"

"Because no one is perfect very pleasant"

"Technician was courteous, knowledgeable, and appeared to take pride in ensuring servicing was done thoroughly. As well, he brought a non essential part to our AC system that had been forgotten from a previous call some time ago."

"The guys were excellent proper couldn't ask for anything better"

"Took over a week to fix my hot water tank and very little communication from Bryant about what was going on. I had to call numerous times to see what the plan was moving forward."

"Prompt, polite, efficient, knowledgeable"

"On time worked quietly and told me several hints which I have put into work."

"The Tech Was Professional and Friendly and Answer Questions When Asked Sufficiently."

"Mike was very courteous, knowledgeable and provided answers to all my questions in a very professional manner."

"Polite Full explanations"

"Arrived on time. Technician was very helpful. Very pleased with service call."

"Excellent service"

"I was very satisfied once the technician finally arrived. I was given an appointment for between 10-12 and he arrived at 2:00 - not satisfactory"

"Great service."

"Paul's super professional and great to work with. Extremely knowledgeable. Diagnosed the problem quickly and explained the resolution clearly."

"No matter which technician we get, they are on time, professional, polite, knowledgeable, communicate well. What more could we want?? Very happy as always."

"Same day service and the tech was great!"

"Personality, great. Very thorough. His computer for the receipt wasn't working. Provided a paper manual form, which is good. We didn't talk about our next scheduled appointment, which is usually set up before the technician leaves. I am assuming it is because his machine wasn't functioning. Therefore, I do not know if I should call or if I will receive a call from the office? We did discuss the need in the near future for a new furnace."

"On time, friendly, professional"

"Service was very good in all respects. We have always been quite happy with Bryant visits."

"Nick did a great job and was very informative."

"A perfect gentleman. Kind, friendly, and very intelligent, skilled tradesman."

"Dan was part of the instal and has been servicing our units ever since. He is extremely knowledgeable, polite and proactive and has educated us on our units."

"Courteous and knowledgeable"

"James and Chris were polite, and very professional. They did an amazing job with the install and clean up. Thank you gentleman."

"He was very knowledgeable, courteous and patient with us, taking the time to answer all of our questions."

"Mike was very informative and did not pressure me into deciding right away. Mark and Zach were very professional and answered all my questions. They removed everything including the old furnace. I was very pleased with the whole experience. Thank you."

"Technician was respectful and friendly. Explained current condition of the system and answered all questions."

"Tech was very knowledgeable and explained everything he was doing to us."

"Friendly. Efficient"

"Technician took care of problem efficiently and gave me info"

"Geoff, Cody and Mark were all friendly, professional and helpful. Everything looks great and spotless when finished. Thank you!"

"The professionalism."

"As much as Mike wanted to try, he told us that he doesn't work much with fireplaces. You advertise fireplace repair, so I am confused. Mike tried his best and it wasn't his fault."

"The lady that does scheduling is always excellent and very clear with instructions and listening to customer. Dan was very courteous and explained options."

"Nobody is perfect."

"Bruce was friendly, efficient, and professional."

"excellent technicians"

"they were professional, polite and courteous"

"Did not fix the fireplace"

"Very polite & friendly. Explained & recommended some things to us that was very helpful."

"GOOD JOB!"

"James was very courteous and professional. He explained the process of checking the unit etc."

"Matt knew his stuff. Very professional and polite."

"He was very knowledgeable about his work"

"Jason was very informative and helpful."

"He was very professionally."

"Prompt and efficient"

"Friendly guy and explained what he was doing very well."

"James was polite, practised all COVID safety measures and found the problem and fixed it. Very happy with the service call."

"Bruce was polite and friendly and professional about how he did his work."

"Technicians were nice and did a good job. I took the day off work for this appointment but no one showed up, scheduling issue even though I had received a confirmation email, called and was placed on the next days schedule first thing after I had to complain."

"Nick was professional, respectful and explained why my AC was leaking. He was tidy, wore his mask and coverings on his feet."

"Always professional and clean. Very informative when I ask about my furnace or ac. Quality and satisfaction is what they're all about."

"very friendly. informed me of what condition the system was in. gave me preventative ts such as curting back foklage"

"Mike and Scott did a great job. Were here from 8:00- 4:00 and left with no mess for us to clean up."

"On time job done quickly"

"he was polite and had information I needed"

"Explained every step in a clear & exact manner"

"Very friendly and very professional and great job"

"Jose' and Gord were a good team. They bounced ideas off of each other for the best way to fix my issues & kept me informed. They did the work that was necessary in the first place to fix the leak issues that I have had from day one. They installed new lines for everything, the condensation and both coolant lines. It was a basic installation that should have been in the beginning when I purchased the unit and I am very appreciative of this."

"Service tech was very professional and went above and beyond by changing our filter as well."

"Since the size of the water heater was taller than requested Aaron and Dylon had to work around the constricted area for the installation. They did a great job!"

"making an appointment was fast and easy , the technician was very quick with the diagnosing what the problem was but was very pushy on selling new equipment rather than fixing my unit ."

"Scott was the lead tech on the furnace and was very Covid conscious, professional and friendly. Gord took care of the AC and was the same."

"They fixed the problem with my hot water tank. I had called two other places but Bryant was the one that showed up right away !"

"I think his name is Aaron. He was extremely nice and pleasant. He had a helper with him and was instructing him in a nice manner The helper was also friendly. They were fast and didn't leave any mess. Good employee to have! Kudos!"

"Fast service,informative, technician wore a face mask."

"Very helpful and knowledgeable"

"VERY PLEASANT, QUICK, AND CLEAN"

"Actually did inspections and cleaning, took air conditioner panels off and cleaned.Checkerd all readings."

"Very quick Inn coming out to check my AC. Technician was very helpful and knowledgeable"

"No Entry A/C maintenance -Jason was very accommodating , wore mask & gloves. He explained what he did and what he found ( had to replace a part ). HE WAS VERY THOROUGH ."

"Bruce was friendly, and did his job quickly and professionally."

"Serviceman was prompt arriving at the appointed time. He was efficient and explained everything he was doing. He made suggestions about things I can do to prolong life of my equipment"

"friendly, knowledgeable, on time,"

"On time, did everything needed and air conditioner is holding up well in this heat"

"The technician was professional knowledgeable and careful of his comings and goings in my house"

"polite, efficient, knowledgeable"

"Would have liked at time of consult warranty documentation to review or further information on it. Would have also been helpful for us to know in advance that we had to remove our plants in order to fit the new pad (we had to remove them day of install when we could have had that done)."

"Technician Mike was very thorough. Straight forward and honest in his diagnosis of the issue. Gave me different options to consider to resolve issues"

"Quick Response and thorougheffort"

"On time, polite, answered my questions, Diligent worker, friendly and pleasant to deal with"

"Service was fast and affordable"

"Had the Mitsu been installed correctly in first place, the exhaust for water would not have leaked This is the 2nd major leak in past two years. However Bruce did a good job cleaning it thoroughly & tried to repair the leak."

"Great service"

"Mike was very good to explain what the issue was. He walked us though and showed us the problem/s."

"Clean, quiet , knowledgable, respectful service techs and sales."

"All around very professional and easy to work with."

"On time and professional"

"everything was done well and professionally"

"Explained the services, answered questions, very friendly, helpful and maintained professionalism."

"He was pleasant and thorough"

"Friendly and knowledgeable. He didn't 'scare' me into saving money, because of the possibility of the original unit dying out."

"Everything went as anticipated."

"Bruce is prompt, friendly and efficient. He explains his work and the reasoning behind his recommendations."

"On time, friendly, explained what he did and why."

"Efficient, kept me up to date on what he was doing."

"On time, courteous, considerate and efficient"

"Always good service"

"Dante is very efficient, kind and a gentleman.I would love to have Dante for every service. He is a gem."

"Bruce was very cordial and polite."

"Problem was correctly recognized and corrected."

"Dante was very pleasant, easy to talk to, answered all my questions."

"Mike was very helpful and explained what he was doing and why. Gave good advice to maintain furnace and air conditionier"

"Matthew arrived at a good time, he was polite, prompt, used covers on his shoes and explained everything he was doing."

"Incredibly fast response to our requests from analysis of our problem, to suggested replacements for our furnace and ac, to installation!"

"didnt sell us something we didnt need"

"Pleasant, friendly. Arrived early."

"answered all my questions"

"Prompt and polite service rep"

"The problem is still not fixed, we have had this problem for a very long time and still don't get fixed. The Unit don't work if its really hot or really cold out. I keep calling and still don't get fixed."

"On time. Called before arrival. Professional"

"I was forgotten or not kept informed twice and had to call and then write."

"Prompt, courteous and thorough"

"Very professional and courteous. Did his work in a timely manner. Very pleasant and he also answered any and all questions asked."

"Technician was thorough, knowledgeable and respectful of our home"

"The technician did a thorough job and met my expectations."

"he got right to work, gave me some tips for the thermostat"

"Jason was polite, considerate of the home in terms of covering his shoes. He was very friendly with our two dogs."

"Prompt, friendly and timely!!"

"The technician was very professional and answered all my questions"

"Mathew is a great technician"

"Very professional and very thorough. Very polite. Protected himself while he was here."

"Pleasant to deal with, and very informative."

"On time and went about his business"

"Gord was a fantastic guy and made sure everything was perfect before he left."

"On time and well prepared and equipment top notch. Covered all the necessary items professionally."

"Polite, courteous, helpful with suggestions for good maintenance"

"2 visits have not detected the issue, a third visit is required. First visit refrigerant was put in, second visit was for dye to be put in. Now third visit is for leak teat"

"Installers came on time and respected distancing. Installed quickly and explained how to operate. Left yard and basement tidy."

"Quick service, qualified tech, professional presentation and follow-up as well as fair price."

"Bruce made us aware of a piece of equipment that was in need of replacement and he had the equipment on his truck. The air conditioner was repaired."

"Service expert was very considerate of social distancing. Also wore a mask and gloves."

"Employee very professional, polite"

"friendly,efficient,considerate,knowledgable.."

"Politeness, efficiency,competence"

"Dante was very professional & friendly. Took great care in keeping our home clean... I feel bad he had to go down into the crawl space though."

"He did a great job with our air conditioning system and letting us know what he had done!!"

"Friendly, fast and explained things well. Very good experience."

"Very professional young man who performed the service with care and a detailed inspection. He informed me of his findings clearly. Wore his mask, and covered his work boots while checking the thermostat. You must be proud of this employee. Pauline is very pleasant to deal with on the phone."

"They came out and temporarily solved my air conditioning problem"

"Your service techs are always on time polite, and informative"

"Your technician was on time, completed his job thoroughly in decent time, and was very personable. Excellent experience, as always!"

"Tech was very pleasant, polite and efficient."

"As always, the technician was on time and very competent."

"Very friendly, quick and punctual service."

"Your Service Expert was very courteous. He wore a mask due to COVID and asked if it was OK if he entered our home. He explained what he found, what he did to ensure our air conditioner works as efficiently as possible."

"Bryant installed an A/C unit that still does NOT WORK. Going on day 5 trying to help my tenets (and their 1 month old baby) get a break from the heat. With all that is going I never guessed I'd be wasting time on a A/C unit. FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Tech was nice, had PPE, and explained what he did and was available earlier than scheduled."

"Found Bruce to be very knowledgeable and willing to take the time to explain things to us. We upgraded our air filter based on the information he shared with us."

"Technician was on time and did a thorough job."

"Paul came on time, early in fact, wearing all the protection gear to keep both of us safe. He worked alone and professionally and completed the job quickly."

"Quick. Polite. Efficient serviceperson."

"was very thorough and informative"

"Lovely and very professional"

"I have been dealing with Bryant for over 10 years! When I call Bryant for an appointment I speak with Pauline, she is the nicest lady. Twice a year I have my A/C and Furnace maintained, for the past 7 or 8 years Jason has been coming to my house, he is such a knowledgeable and nice man. Last month I decided to replace my A/C and hot water tank, Mark and Geoff installed my hot water tank and A/C, both gentlemen were very nice, courteous, my basement was very clean when they left."

"On time, thorough and gave explanation."

"On time Professional Polite Excellent technical knowledge including ability to discuss equipment issues Thorough Left premises clean Followed COVID guidelines, discussed logistics around COVID and premises Summarized findings clearly"

"The tech showed respect for my home and myself,taking precautions because of the covid-19 virus. He was actually earlier than expected but called ahead to let me know,and was very courteous."

"tech was very friendly"

"timely arrival, courteous, thorough"

"The did very thorough job"

"Dante was very efficient and courteous, I was very pleased with the entire service call."

"Dante was very polite and pleasant. He actually called ahead to see if he could arrive a little early and this worked out very well for me. He completed the checks on our AC and explained some of the possible future problems we might face as freon is no longer available. A good heads up but not a hard sell."

"Very pleasant technician; explained what he was doing. Answered our questions about our furnace which we are thinking about replacing."

"because this young man is just plain good ."

"Nick, is always courteous, polite, knows his stuff, and relays his diagnosis. I have had Nick many times."

"Service provider has been here before and is familiar with my equipment. Always friendly and informative"

"He was very thorough and gave us some good tips!!"

"I am always impressed with the prompt service and professional attitude of the workers who maintain my heating and cooling unit. I ave been a customer for may years because of the excellent service. I also appreciate the professional attitude of the Customer Service Representatives who work in the office. They are always most helpful."

"Had some problems at the start when system was installed in 2018. Since then service has been excellent."

"Excellent service"

"Was courteous a d efficient."

"good service"

"Mike was very personable , explained everything including showing mr some new ideas and gauge readings"

"Under the present circumstances the technician took all the safety precautions, was very efficient and explained everything."

"The technician was efficient and seemed knowledgeable. Let me know there was a problem and would return in 3 weeks to check on it."

"very satisfactory...found out that my contract does not include my ductless AC...it was going to cost an additional $139 just to clean it...declined...would consider paying a little more to have the ductless included in the contract."

"Punctuality Professional"

"James was 110% at everything he did. He was very courteous and told him deserved a raise. Excellent worker!"

"He was very polite and informative"

"Tech explained call fully and offered energy saving tips"

"Tech. was on time, courteous, friendly and informative.."

"on time and very professional."

"Tony & Jeff were here for about 6 hrs and did the removal/installation and also some tweaking."

"James was on time. Very thorough and efficient. Just a great experience."

"All my questions were answered. He checked more than he was scheduled for and made suggestions for me to do."

"He was very accommodating re covis-19 issues. We communicated through an open window and it went well. A very polite and efficient man."

"Jason was excellent. We were fully confident in Jason and the services he provided. Our furnace is NOT in a fun place and he handled it well."

"Jason was friendly and efficient .He did his job well.Very polite and courteous."

"James has been the Technician doing the maintenance on our heating and cooling systems for over 7 years. He is very knowledgeable and very thorough. His customer service is excellent."

"Prompt, courteous service"

"Jason was polite professional respectful and reassuring as my furnace and AC is 12 yrs old"

"The technician took all safety precautions and respected our social distancing requests. He took all the time needed to complete his inspections and found creative ways to check interior issues without entering the house."

"Installation was smooth and trouble free. Clean. Everything was tidy and professional. Sales experience was smooth. No issues at all."

"Technician was fast & efficient"

"FRIENDLY, RESPECTFUL OF THE CURRENT PRECAUTIONS"

"He was very polite, wore his mask and booties in our home, told me what he was working on when he was going to do it. Showed us how to change batteries in our thermostat"

"Great and very courteous service"

"Friendly professional"

"He was thorough and replaced the dirty filter."

"Excellent service. Answered my questions. Showed me how things worked as I am taking over the reins from my husband who has Alzheimers."

"your tecs are all great"

"Paul was very knowledgeable, professional, clean and efficient."

"Annual air condition check.On time followed previous routines Satisfied."

"called for a pro got sent someone who still dont know what was wrong so he says. He found a way to get it running saying its the control board. Called another company pro instantly showed me my water pump broke an backed up into control board and seized the valve control board and pump is broken. This stuff was not all broken when the man arrived he changed my gas valve and then put old one back on somehow got furnace to run an when it broke down many issues are now happening. How can a professional take 3 hours down there not knowing what the problem was an then a new guy see this all in 3 minutes. Basically either your guy caused more failures by rigging it to run temporarly while waiting on a part. Or left three items broke an never knew they were broke bryant guy first geuss gas valve then control board. He never evan looked at the water pump or he caused it to break down from getting it running. He was respectful but I felt he was not a pro or playing on my dollar I only went to you as my mom got use to do new furnace recently. I deep down feel he made it worse. each problem he said hed fix he said flat out it may not evan work cuz he dont really know whats wrong. Now I have to replace three things not just the board an its just sad. In three hours the bryant guy sweres he never changed anything but he got it running made many adjustments. To be fare I dont know furnaces I just know when it stopped working after he fiddled it had zero response to thermastat. When he was called here furnace started an before it would fire up an blow it shut off. Whatever he did made its entire response to thermastat break Unless im being credited the cost of parts im paying someone else to replace other then the control board I dont wanna here from yous at all."

"Bill is a true professional...and a credit to your company"

"he was kind and helpful, I call for service very early in the morning and man that answered was so sweet nd gave me a time then called back with an earlier, which was house was getting cold"

"Quick service tecniction was very qualified and curtios"

"Professional from start to finish. From sales to install. Questions answered quickly, install techs polite, communicated well and left all spaces spotless."

"Fast, knowledgeable and courteous,"

"The work was very thorough. They passed on information about the furnace that we needed (model #, size of filter, etc.). They took the time to explain what they found and things like how to prevent leaves from getting into the intake. This was fantastic."

"I wanted my furnace system to be checked to make sure the whole system was working properly and hooked up properly. I can only get technician, that can turn it on, look at the filter, and clean it. I also signed up for maintenance program because I could receive 20% off products. I have a broken drawer with UV lights that needs to be replaced and after expressing this two times to the company, I've had no response, follow up or quote for these items. The frustration I have dealing with customer service is that everyone has a separate domain and nobody is able to do a comprehensive overview."

"polite, pleasant. knowledgeable. answered our questions. asked if we had any more. knew what they were doing and acted on it. no dilly dallying. in a good mood."

"Dan was very polite and efficient servicing my furnace."

"Technician was competent and honest on pricing and what needed to be repaired"

"The technician had to totally dismantle the lower end of our fireplace. He worked long and hard at it with a successful conclusion!"

"They were very polite, friendly and professional"

"The weather was very cold and our furnace was struggling, contacted Bryant and they were at our home by 8am the next morning, with excellent service and our home back to warm!"