Bryant Heating & Cooling Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 1,730 Reviews
william K.
windsor, ontario
"He was very knowledgeable, courteous and patient with us, taking the time to answer all of our questions."
crystal aspert A.
windsor, ontario
"Mike was very informative and did not pressure me into deciding right away. Mark and Zach were very professional and answered all my questions. They removed everything including the old furnace. I was very pleased with the whole experience. Thank you."
denis S.
belle river, ontario
"Technician was respectful and friendly. Explained current condition of the system and answered all questions."
marleen C.
windsor, ontario
mr snyder S.
windsor, ontario
beth K.
windsor, ontario
"Tech was very knowledgeable and explained everything he was doing to us."
prudence F.
stoney point, ontario
"Friendly. Efficient"
ian M.
leamington, ontario
"Technician took care of problem efficiently and gave me info"
marlene P.
harrow, ontario
mrs muldoon M.
tecumseh, ontario
"Geoff, Cody and Mark were all friendly, professional and helpful. Everything looks great and spotless when finished. Thank you!"
clyde M.
windsor, ontario
"The professionalism."
johanna H.
windsor, ontario
"As much as Mike wanted to try, he told us that he doesn't work much with fireplaces. You advertise fireplace repair, so I am confused. Mike tried his best and it wasn't his fault."
mrs weber W.
tecumseh, ontario
joe V.
belle river, ontario
michelle and jimmy P.
amherstburg, ontario
"The lady that does scheduling is always excellent and very clear with instructions and listening to customer. Dan was very courteous and explained options."
jim H.
windsor, ontario
mike R.
windsor, ontario
"Nobody is perfect."
bruce S.
windsor, ontario
"Bruce was friendly, efficient, and professional."
w D.
harrow, ontario
"excellent technicians"
donna F.
windsor, ontario
"they were professional, polite and courteous"
john G.
tecumseh, ontario
"Did not fix the fireplace"
howard L.
windsor, ontario
s C.
windsor, ontario
michael S.
windsor, ontario
angela R.
windsor, ontario
debra B.
windsor, ontario
"Very polite & friendly. Explained & recommended some things to us that was very helpful."
duca g.
windsor, ontario
"GOOD JOB!"
alan B.
amherstburg, ontario
"James was very courteous and professional. He explained the process of checking the unit etc."
kimberly griffin G.
lasalle, ontario
jason D.
windsor, ontario
"Matt knew his stuff. Very professional and polite."
margo B.
windsor, ontario
"He was very knowledgeable about his work"
mark S.
windsor, ontario
jeremy G.
lasalle, ontario
"Jason was very informative and helpful."
robert B.
windsor, ontario
"He was very professionally."
carlton N.
windsor, ontario
steve B.
amherstburg, ontario
"Prompt and efficient"
don O.
windsor, ontario
"Friendly guy and explained what he was doing very well."
karen M.
tecumseh, ontario
"James was polite, practised all COVID safety measures and found the problem and fixed it. Very happy with the service call."
kenneth D.
lasalle, ontario
"Bruce was polite and friendly and professional about how he did his work."
eric B.
windsor, ontario
"Technicians were nice and did a good job. I took the day off work for this appointment but no one showed up, scheduling issue even though I had received a confirmation email, called and was placed on the next days schedule first thing after I had to complain."
jill L.
windsor, ontario
diane S.
windsor, ontario
dale R.
windsor, ontario
"Nick was professional, respectful and explained why my AC was leaking. He was tidy, wore his mask and coverings on his feet."
todd G.
windsor, ontario
"Always professional and clean. Very informative when I ask about my furnace or ac. Quality and satisfaction is what they're all about."
dr ricciardi R.
windsor, ontario
"very friendly. informed me of what condition the system was in. gave me preventative ts such as curting back foklage"
john M.
windsor, ontario
"Mike and Scott did a great job. Were here from 8:00- 4:00 and left with no mess for us to clean up."
andrew C.
windsor, ontario
"On time job done quickly"
nancy F.
windsor, ontario
"he was polite and had information I needed"
deborah P.
windsor, ontario
morris W.
lasalle, ontario
"Explained every step in a clear & exact manner"
janine B.
windsor, ontario
"Very friendly and very professional and great job"
dina M.
windsor, ontario
glenda W.
essex, ontario
"Jose' and Gord were a good team. They bounced ideas off of each other for the best way to fix my issues & kept me informed. They did the work that was necessary in the first place to fix the leak issues that I have had from day one. They installed new lines for everything, the condensation and both coolant lines. It was a basic installation that should have been in the beginning when I purchased the unit and I am very appreciative of this."
mark G.
amherstburg, ontario
karen M.
tecumseh, ontario
"Service tech was very professional and went above and beyond by changing our filter as well."
barbara C.
lasalle, ontario
"Since the size of the water heater was taller than requested Aaron and Dylon had to work around the constricted area for the installation. They did a great job!"
lina S.
windsor, ontario
gerald M.
windsor, ontario
"making an appointment was fast and easy , the technician was very quick with the diagnosing what the problem was but was very pushy on selling new equipment rather than fixing my unit ."
george L.
windsor, ontario
john R.
amherstburg, ontario
"Scott was the lead tech on the furnace and was very Covid conscious, professional and friendly. Gord took care of the AC and was the same."
scott J.
harrow, ontario
"They fixed the problem with my hot water tank. I had called two other places but Bryant was the one that showed up right away !"
sharon D.
tecumseh, ontario
"I think his name is Aaron. He was extremely nice and pleasant. He had a helper with him and was instructing him in a nice manner The helper was also friendly. They were fast and didn't leave any mess. Good employee to have! Kudos!"
agnes D.
windsor, ontario
"Fast service,informative, technician wore a face mask."
victor D.
lasalle, ontario
"Very helpful and knowledgeable"
michael S.
windsor, ontario
conway P.
windsor, ontario
"VERY PLEASANT, QUICK, AND CLEAN"
paul V.
windsor, ontario
"Actually did inspections and cleaning, took air conditioner panels off and cleaned.Checkerd all readings."
john B.
windsor, ontario
"Very quick Inn coming out to check my AC. Technician was very helpful and knowledgeable"
charles M.
windsor, ontario
"No Entry A/C maintenance -Jason was very accommodating , wore mask & gloves. He explained what he did and what he found ( had to replace a part ). HE WAS VERY THOROUGH ."
carole A.
windsor, ontario
"Bruce was friendly, and did his job quickly and professionally."
jonathan R.
windsor, ontario
gerard P.
windsor, ontario
"Serviceman was prompt arriving at the appointed time. He was efficient and explained everything he was doing. He made suggestions about things I can do to prolong life of my equipment"
nancy S.
lasalle, ontario
"friendly, knowledgeable, on time,"
paula H.
windsor, ontario
"On time, did everything needed and air conditioner is holding up well in this heat"
alex C.
windsor, ontario
anita B.
windsor, ontario
"The technician was professional knowledgeable and careful of his comings and goings in my house"
martha B.
windsor, ontario
"polite, efficient, knowledgeable"
paul W.
tecumseh, ontario
felicia T.
windsor, ontario
"Would have liked at time of consult warranty documentation to review or further information on it. Would have also been helpful for us to know in advance that we had to remove our plants in order to fit the new pad (we had to remove them day of install when we could have had that done)."
fred S.
windsor, ontario
"Technician Mike was very thorough. Straight forward and honest in his diagnosis of the issue. Gave me different options to consider to resolve issues"
larry M.
tecumseh, ontario
"Quick Response and thorougheffort"
sally C.
windsor, ontario
"On time, polite, answered my questions, Diligent worker, friendly and pleasant to deal with"
tracy M.
windsor, ontario
"Service was fast and affordable"
glenda W.
essex, ontario
"Had the Mitsu been installed correctly in first place, the exhaust for water would not have leaked This is the 2nd major leak in past two years. However Bruce did a good job cleaning it thoroughly & tried to repair the leak."
jerry H.
windsor, ontario
"Great service"
lina S.
windsor, ontario
"Mike was very good to explain what the issue was. He walked us though and showed us the problem/s."
paul A.
windsor, ontario
kelly H.
cottam, ontario
"Clean, quiet , knowledgable, respectful service techs and sales."
chris W.
windsor, ontario
"All around very professional and easy to work with."
jennifer D.
tecumseh, ontario
"On time and professional"
tom O.
windsor, ontario
"everything was done well and professionally"
kevin S.
tecumseh, ontario
doug D.
windsor, ontario
marianne P.
windsor, ontario
"Explained the services, answered questions, very friendly, helpful and maintained professionalism."
ms poole P.
windsor, ontario
"He was pleasant and thorough"
janet H.
windsor, ontario
"Friendly and knowledgeable. He didn't 'scare' me into saving money, because of the possibility of the original unit dying out."
joseph Q.
lasalle, ontario
"Everything went as anticipated."
denyse B.
windsor, ontario
"Bruce is prompt, friendly and efficient. He explains his work and the reasoning behind his recommendations."
mariette P.
windsor, ontario
"On time, friendly, explained what he did and why."
marianne B.
lasalle, ontario
"Efficient, kept me up to date on what he was doing."
roberta T.
tecumseh, ontario
jerry T.
windsor, ontario
"On time, courteous, considerate and efficient"
michael C.
amherstburg, ontario
"Always good service"
connie H.
amherstburg, ontario
"Dante is very efficient, kind and a gentleman.I would love to have Dante for every service. He is a gem."
sarah F.
windsor, ontario
"Bruce was very cordial and polite."
jack H.
tecumseh, ontario
"Problem was correctly recognized and corrected."
peter M.
lasalle, ontario
"Dante was very pleasant, easy to talk to, answered all my questions."
shawn L.
windsor, ontario
grace C.
windsor, ontario
"Mike was very helpful and explained what he was doing and why. Gave good advice to maintain furnace and air conditionier"
david M.
windsor, ontario
margaret V.
amherstburg, ontario
"Matthew arrived at a good time, he was polite, prompt, used covers on his shoes and explained everything he was doing."
mike V.
tecumseh, ontario
"Incredibly fast response to our requests from analysis of our problem, to suggested replacements for our furnace and ac, to installation!"
peggy G.
windsor, ontario
"didnt sell us something we didnt need"
don M.
tecumseh, ontario
"Pleasant, friendly. Arrived early."
leroy E.
windsor, ontario
john G.
tecumseh, ontario
ralph h.
windsor, ontario
"answered all my questions"
mr prince P.
windsor, ontario
"Prompt and polite service rep"
kimberly griffin G.
lasalle, ontario
"The problem is still not fixed, we have had this problem for a very long time and still don't get fixed. The Unit don't work if its really hot or really cold out. I keep calling and still don't get fixed."
zimmerman Z.
windsor, ontario
"On time. Called before arrival. Professional"
gary W.
st clair beach, ontario
"I was forgotten or not kept informed twice and had to call and then write."
christine B.
windsor, ontario
"Prompt, courteous and thorough"
mr bannon B.
windsor, ontario
andrew/anne B.
windsor, ontario
"Very professional and courteous. Did his work in a timely manner. Very pleasant and he also answered any and all questions asked."
aldo M.
lasalle, ontario
"Technician was thorough, knowledgeable and respectful of our home"
mr watson W.
tecumseh, ontario
"The technician did a thorough job and met my expectations."
mary becker B.
windsor, ontario
cheryl B.
windsor, ontario
"he got right to work, gave me some tips for the thermostat"
diane W.
lasalle, ontario
"Jason was polite, considerate of the home in terms of covering his shoes. He was very friendly with our two dogs."
doug D.
windsor, ontario
"Prompt, friendly and timely!!"
neil J.
windsor, ontario
sandra P.
windsor, ontario
"The technician was very professional and answered all my questions"
holdings D.
windsor, ontario
paul T.
lasalle, ontario
"Mathew is a great technician"
mark G.
amherstburg, ontario
mrs. gagnier G.
belle river, ontario
"Very professional and very thorough. Very polite. Protected himself while he was here."
bryan O.
kingsville, ontario
"Pleasant to deal with, and very informative."
sharon K.
windsor, ontario
"On time and went about his business"
dale G.
windsor, ontario
paul A.
kingsville, ontario
"Gord was a fantastic guy and made sure everything was perfect before he left."
gene B.
windsor, ontario
"On time and well prepared and equipment top notch. Covered all the necessary items professionally."
nancy S.
lasalle, ontario
"Polite, courteous, helpful with suggestions for good maintenance"
perry H.
windsor, ontario
"2 visits have not detected the issue, a third visit is required. First visit refrigerant was put in, second visit was for dye to be put in. Now third visit is for leak teat"
lillian D.
lasalle, ontario
mr daignault D.
windsor, ontario
"Installers came on time and respected distancing. Installed quickly and explained how to operate. Left yard and basement tidy."
chris W.
windsor, ontario
"Quick service, qualified tech, professional presentation and follow-up as well as fair price."
marleen C.
windsor, ontario
"Bruce made us aware of a piece of equipment that was in need of replacement and he had the equipment on his truck. The air conditioner was repaired."
sandra C.
windsor, ontario
"Service expert was very considerate of social distancing. Also wore a mask and gloves."
anne D.
windsor, ontario
"Employee very professional, polite"
mervyn P.
amherstburg, ontario
"friendly,efficient,considerate,knowledgable.."
stewart P.
windsor, ontario
"Politeness, efficiency,competence"
robert C.
windsor, ontario
"Dante was very professional & friendly. Took great care in keeping our home clean... I feel bad he had to go down into the crawl space though."
mr osborne O.
windsor, ontario
jennifer B.
amherstburg, ontario
"He did a great job with our air conditioning system and letting us know what he had done!!"
pittman P.
windsor, ontario
"Friendly, fast and explained things well. Very good experience."
nora m.
windsor, ontario
"Very professional young man who performed the service with care and a detailed inspection. He informed me of his findings clearly. Wore his mask, and covered his work boots while checking the thermostat. You must be proud of this employee. Pauline is very pleasant to deal with on the phone."
donald M.
windsor, ontario
debbie H.
windsor, ontario
"They came out and temporarily solved my air conditioning problem"
mrs menter M.
windsor, ontario
"Your service techs are always on time polite, and informative"
glen L.
windsor, ontario
"Your technician was on time, completed his job thoroughly in decent time, and was very personable. Excellent experience, as always!"
pedrick P.
windsor, ontario
"Tech was very pleasant, polite and efficient."
chris P.
windsor, ontario
"As always, the technician was on time and very competent."
mr selley S.
belle river, ontario
dawn G.
windsor, ontario
"Very friendly, quick and punctual service."
pat M.
windsor, ontario
anne B.
windsor, ontario
"Your Service Expert was very courteous. He wore a mask due to COVID and asked if it was OK if he entered our home. He explained what he found, what he did to ensure our air conditioner works as efficiently as possible."
gary F.
amherstburg, ontario
paul M.
windsor, ontario
"Bryant installed an A/C unit that still does NOT WORK. Going on day 5 trying to help my tenets (and their 1 month old baby) get a break from the heat. With all that is going I never guessed I'd be wasting time on a A/C unit. FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
eric B.
windsor, ontario
"Tech was nice, had PPE, and explained what he did and was available earlier than scheduled."
robert G.
windsor, ontario
"Found Bruce to be very knowledgeable and willing to take the time to explain things to us. We upgraded our air filter based on the information he shared with us."
helen D.
tecumseh, ontario
paprosky of O.
tecumseh, ontario
christine B.
windsor, ontario
"Technician was on time and did a thorough job."
jim M.
windsor, ontario
"Paul came on time, early in fact, wearing all the protection gear to keep both of us safe. He worked alone and professionally and completed the job quickly."
john T.
windsor, ontario
grant S.
amherstburg, ontario
"Quick. Polite. Efficient serviceperson."
mark S.
windsor, ontario
terry K.
tecumseh, ontario
"was very thorough and informative"
david P.
ruthven, ontario
mr sulyak S.
lasalle, ontario
"Lovely and very professional"
george B.
lasalle, ontario
candy H.
windsor, ontario
"I have been dealing with Bryant for over 10 years! When I call Bryant for an appointment I speak with Pauline, she is the nicest lady. Twice a year I have my A/C and Furnace maintained, for the past 7 or 8 years Jason has been coming to my house, he is such a knowledgeable and nice man. Last month I decided to replace my A/C and hot water tank, Mark and Geoff installed my hot water tank and A/C, both gentlemen were very nice, courteous, my basement was very clean when they left."
mr lovell L.
lasalle, ontario
"On time, thorough and gave explanation."
arnold L.
windsor, ontario
frank J.
windsor, ontario
darlene D.
windsor, ontario
"On time Professional Polite Excellent technical knowledge including ability to discuss equipment issues Thorough Left premises clean Followed COVID guidelines, discussed logistics around COVID and premises Summarized findings clearly"
mary C.
windsor, ontario
"The tech showed respect for my home and myself,taking precautions because of the covid-19 virus. He was actually earlier than expected but called ahead to let me know,and was very courteous."
donna L.
windsor ont canada, ontario
"tech was very friendly"
terri H.
windsor, ontario
"timely arrival, courteous, thorough"
john R.
tecusmeh, ontario
"The did very thorough job"
mr mallaby M.
lasalle, ontario
vera S.
amherstburg, ontario
"Dante was very efficient and courteous, I was very pleased with the entire service call."
val M.
windsor, ontario
"Dante was very polite and pleasant. He actually called ahead to see if he could arrive a little early and this worked out very well for me. He completed the checks on our AC and explained some of the possible future problems we might face as freon is no longer available. A good heads up but not a hard sell."
john M.
windsor, ontario
"Very pleasant technician; explained what he was doing. Answered our questions about our furnace which we are thinking about replacing."
bruce K.
windsor, ontario
"because this young man is just plain good ."
mr zeller Z.
windsor, ontario
wayne H.
windsor, ontario
larry B.
essex, ontario
"Nick, is always courteous, polite, knows his stuff, and relays his diagnosis. I have had Nick many times."
j U.
windsor, ontario
louise M.
windsor , ontario
"Service provider has been here before and is familiar with my equipment. Always friendly and informative"
brandie P.
windsor, ontario
"He was very thorough and gave us some good tips!!"
dale R.
windsor, ontario
"I am always impressed with the prompt service and professional attitude of the workers who maintain my heating and cooling unit. I ave been a customer for may years because of the excellent service. I also appreciate the professional attitude of the Customer Service Representatives who work in the office. They are always most helpful."
todd K.
lakeshore, ontario
"Had some problems at the start when system was installed in 2018. Since then service has been excellent."
debbie P.
tecumseh, ontario
"Excellent service"
michael Q.
windsor, ontario
george S.
windsor, ontario
"Was courteous a d efficient."
caro L.
tecumseh, ontario
"good service"
bob C.
windsor, ontario
"Mike was very personable , explained everything including showing mr some new ideas and gauge readings"
tim H.
windsor, ontario
"Under the present circumstances the technician took all the safety precautions, was very efficient and explained everything."
anna P.
windsor, ontario
"The technician was efficient and seemed knowledgeable. Let me know there was a problem and would return in 3 weeks to check on it."
pat H.
windsor, ontario
"very satisfactory...found out that my contract does not include my ductless AC...it was going to cost an additional $139 just to clean it...declined...would consider paying a little more to have the ductless included in the contract."
susan S.
lasalle, ontario
christian U.
windsor, ontario
"Punctuality Professional"
mary H.
windsor, ontario
christie R.
windsor, ontario
"James was 110% at everything he did. He was very courteous and told him deserved a raise. Excellent worker!"
mario Q.
windsor, ontario
wayne S.
kingsville, ontario
"He was very polite and informative"
sue H.
windsor, ontario
"Tech explained call fully and offered energy saving tips"
michael R.
windsor, ontario
"Tech. was on time, courteous, friendly and informative.."
paul M.
amherstburg, ontario
"on time and very professional."
anne C.
belle river, ontario
"Tony & Jeff were here for about 6 hrs and did the removal/installation and also some tweaking."
rick T.
windsor, ontario
"James was on time. Very thorough and efficient. Just a great experience."
charmaine R.
windsor, ontario
"All my questions were answered. He checked more than he was scheduled for and made suggestions for me to do."
catherine M.
windsor, ontario
"He was very accommodating re covis-19 issues. We communicated through an open window and it went well. A very polite and efficient man."
lillian K.
harrow, ontario
lynda H.
lasalle, ontario
"Jason was excellent. We were fully confident in Jason and the services he provided. Our furnace is NOT in a fun place and he handled it well."
tim S.
windsor, ontario
"Jason was friendly and efficient .He did his job well.Very polite and courteous."
d L.
lasalle, ontario
"James has been the Technician doing the maintenance on our heating and cooling systems for over 7 years. He is very knowledgeable and very thorough. His customer service is excellent."
michael O.
windsor, ontario
"Prompt, courteous service"
elizabeth R.
lasalle, ontario
"Jason was polite professional respectful and reassuring as my furnace and AC is 12 yrs old"
mary parent P.
windsor, ontario
"The technician took all safety precautions and respected our social distancing requests. He took all the time needed to complete his inspections and found creative ways to check interior issues without entering the house."
kyle K.
windsor, ontario
"Installation was smooth and trouble free. Clean. Everything was tidy and professional. Sales experience was smooth. No issues at all."
dennis D.
leamington, ontario
bob S.
lasalle, ontario
annette W.
tecumseh, ontario
"Technician was fast & efficient"
nelly S.
tecumseh, ontario
"FRIENDLY, RESPECTFUL OF THE CURRENT PRECAUTIONS"
clare M.
puce, ontario
"He was very polite, wore his mask and booties in our home, told me what he was working on when he was going to do it. Showed us how to change batteries in our thermostat"
carol B.
windsor, ontario
"Great and very courteous service"
susan H.
tecumseh, ontario
stacey I.
windsor, ontario
kenneth H.
windsor, ontario
ellard D.
windsor, ontario
"Friendly professional"
elaine C.
windsor, ontario
"He was thorough and replaced the dirty filter."
helen W.
windsor, ontario
"Excellent service. Answered my questions. Showed me how things worked as I am taking over the reins from my husband who has Alzheimers."
ron O.
essex, ontario
"your tecs are all great"
debra F.
windsor, ontario
daniel A.
lasalle, ontario
"Paul was very knowledgeable, professional, clean and efficient."
joseph Q.
lasalle, ontario
"Annual air condition check.On time followed previous routines Satisfied."
john B.
windsor, ontario
"called for a pro got sent someone who still dont know what was wrong so he says. He found a way to get it running saying its the control board. Called another company pro instantly showed me my water pump broke an backed up into control board and seized the valve control board and pump is broken. This stuff was not all broken when the man arrived he changed my gas valve and then put old one back on somehow got furnace to run an when it broke down many issues are now happening. How can a professional take 3 hours down there not knowing what the problem was an then a new guy see this all in 3 minutes. Basically either your guy caused more failures by rigging it to run temporarly while waiting on a part. Or left three items broke an never knew they were broke bryant guy first geuss gas valve then control board. He never evan looked at the water pump or he caused it to break down from getting it running. He was respectful but I felt he was not a pro or playing on my dollar I only went to you as my mom got use to do new furnace recently. I deep down feel he made it worse. each problem he said hed fix he said flat out it may not evan work cuz he dont really know whats wrong. Now I have to replace three things not just the board an its just sad. In three hours the bryant guy sweres he never changed anything but he got it running made many adjustments. To be fare I dont know furnaces I just know when it stopped working after he fiddled it had zero response to thermastat. When he was called here furnace started an before it would fire up an blow it shut off. Whatever he did made its entire response to thermastat break Unless im being credited the cost of parts im paying someone else to replace other then the control board I dont wanna here from yous at all."
rick L.
tecumseh, ontario
mr dragich D.
windsor, ontario
"Bill is a true professional...and a credit to your company"
wayne F.
windsor, ontario
"he was kind and helpful, I call for service very early in the morning and man that answered was so sweet nd gave me a time then called back with an earlier, which was house was getting cold"
briantaylor T.
windsor, ontario
"Quick service tecniction was very qualified and curtios"
steve N.
windsor, ontario
"Professional from start to finish. From sales to install. Questions answered quickly, install techs polite, communicated well and left all spaces spotless."
norm P.
lasalle, ontario
keith C.
cottam, ontario
"Fast, knowledgeable and courteous,"
kelly C.
windsor, ontario
ron A.
lakeshore, ontario
"The work was very thorough. They passed on information about the furnace that we needed (model #, size of filter, etc.). They took the time to explain what they found and things like how to prevent leaves from getting into the intake. This was fantastic."
allen W.
windsor, ontario
sherlena M.
windsor, ontario
josh R.
windsor, ontario
anna W.
tecumseh, ontario
"I wanted my furnace system to be checked to make sure the whole system was working properly and hooked up properly. I can only get technician, that can turn it on, look at the filter, and clean it. I also signed up for maintenance program because I could receive 20% off products. I have a broken drawer with UV lights that needs to be replaced and after expressing this two times to the company, I've had no response, follow up or quote for these items. The frustration I have dealing with customer service is that everyone has a separate domain and nobody is able to do a comprehensive overview."
david M.
windsor, ontario
barb P.
windsor, ontario
"polite, pleasant. knowledgeable. answered our questions. asked if we had any more. knew what they were doing and acted on it. no dilly dallying. in a good mood."
doug B.
windsor, ontario
"Dan was very polite and efficient servicing my furnace."
chris K.
windsor, ontario
"Technician was competent and honest on pricing and what needed to be repaired"
jim W.
amherstburg, ontario
"The technician had to totally dismantle the lower end of our fireplace. He worked long and hard at it with a successful conclusion!"
alison P.
lasalle, ontario
crystal sullivan S.
windsor, ontario
maureen O.
windsor, ontario
"They were very polite, friendly and professional"
peggy H.
maidstone, ontario
"The weather was very cold and our furnace was struggling, contacted Bryant and they were at our home by 8am the next morning, with excellent service and our home back to warm!"
linda G.
windsor, ontario
kim Z.
tecumseh, ontario
"No advanced phone call to let us know they we coming!! Came at a very bad time for us! Booked this appointment a year ago, expect and require a reminder call!"
daniela C.
windsor, ontario
"The service from Bryant is always top quality. The Tech Mike was friendly, very knowledgeable and respectful of my time. He explained the issue I had with my furnace and even offered some helpful tips regarding reducing dust, humidity levels and even my exterior dryer vent.I recommend Bryant to anyone with heating and cooling needs."
ethan R.
windsor, ontario
"Very professional, quick and effective work. Lots of expertise."
bob C.
windsor, ontario
"On time , diagnosed and made repairs very quickly"
gary W.
st clair beach, ontario
"Technicians were knowledgeable, professional, thorough, and personable. Everything was explained, every question answered, and all involved were just nice, friendly people, which counts every bit as much as the expertise."
don K.
windsor, ontario
james M.
windsor, ontario
"Expert and knowledgeable repairman (Michael) and the same with Tim Bezaire. Thanks also to Lisa McCubbin for arranging a fast response."
frank C.
windsor, ontario
"Service technician Dante was very informative and well trained. He did not hesitate in answering my questions and explained everything he was doing."
sarah F.
windsor, ontario
catherine B.
windsor, ontario
"Quick to respond to problem Efficient helpful polite neat working habits etc"
sonia M.
tecumseh, ontario
gary B.
windsor, ontario
"Pleasant and efficient"
ronald R.
amherstburg, ontario
"always satisfied"
saso N.
windsor, ontario
"Great service"
mary C.
windsor, ontario
"Gord came in and after looking over the furnace knew what had to be done to correct the problem.He was very polite and answered my questions as best he could.My furnace is under my house and he never complained about having to work in such a confined space.Kudos Gord and thanks."
deborah P.
windsor, ontario
"Great service, very professional."
george D.
windsor, ontario
"I was advised that they would remove, clean and re-tube the condensation exit/tubing for the AC unit that is above the furnace. The salesman and the service tech that were at the house informed me of this was included in the service and guaranteed me that this would be done. The service people that came later to install the new furnace said they wouldn't do it and gave me all kinds of excuses for why they couldn't do it. I found this to be very disappointing and frustrating. At least I have a functional furnace but wonder if the reason they couldn't fix the old one is because they just wanted to get this over quickly and get a quick sale. It makes it very hard for me to highly recommend you. The work itself appears to be of good quality but if I would have known this I would have fought a shit load harder on the price. I had already invested over $900.00 in service calls and unnecessary repairs on the old furnace and was only given a credit of $400.00 which I have been told is not the norm. Oh well I was the one that was in a hurry."
kathleen I.
lasalle, ontario
"The installers came in very professional."
david G.
harrow, ontario
"Matt was very knowledgeable and answered any questions I had. He also provided information I may not have been aware I needed to know."
alan P.
windsor, ontario
"Excellent service."
barbara R.
windsor, ontario
"Work was done well and in a timely and professional manner."
joseph Q.
lasalle, ontario
"Furnace stopped at 3 a;m service rep. arrived at 9 a;m and furnace operational at 9;30 a;m."
karen M.
amherstburg, ontario
"Both Mark and Geoff were cordial, professional and top notch representatives of Bryant"
suzanne P.
windsor, ontario
ms jane J.
windsor, ontario
"very neat & tidy.. super friendly.. pleasant ..polite.. all service people should take lessons from him"
brendan B.
windsor, ontario
"Quick friendly and helpful service!"
mrs barbara D.
windsor, ontario
"On time. Explained everything. Very patient and polite"
lynda R.
tecumseh, ontario
"Jason notified me when he was close by then from the driveway. I have mobility problems and he was very thoughtful to give me time to open the door."
kelli G.
windsor, ontario
"The technician was extremely helpful and knowledgeable. True professional. Lots of explanations and tips."
michelle H.
amherstburg, ontario
"First time someone vacuumed out my furnace and stayed over an hour to check everything. Very pleasant and polite. Did things no other technician has done."
mr hemstreet H.
windsor, ontario
kevin S.
tecumseh, ontario
barbara W.
lasalle, ontario
"Prompt efficient and professional"
peter R.
amherstburg, ontario
"Honest guy very clear with furnace issues"
bradford A.
windsor, ontario
kenneth D.
lasalle, ontario
"He was very informative, friendly and got right to the job."
george B.
lasalle, ontario
sheila H.
windsor, ontario
"He listened to the problem and tried to find the root cause. He admitted that he was uncertain if covering the bare wire would solve the issue and gave constructive follow up advice."
jim M.
windsor, ontario
"He explained a lotta things."
diane L.
lasalle, ontario
"Dante did an excellent job and explained everything."
dan D.
lasalle, ontario
"Arrived very promptly. Technician was very knowledgeable and courteous. Performed tune up and addressed all issues."
wayne B.
windsor, ontario
"Prompt excellent service. Technician very knowledgeable & polite. Fixed the problem."
mrs pam C.
tecumseh, ontario
"James was great at resolving the no hot water issue...it's still a bit slow to come on (like the recirculation pump is not on) but at least we can shower now."
gavin M.
windsor, ontario
"James was very cordial and professional. Did a great job. Would have scored higher except that later in the evening the same problem with our fireplace system going out happened again. System was on and then just shut down and pilot light went out. Called for return visit which is in process of being scheduled to my understanding as of 9am, December 20, 2019."
michael C.
amherstburg, ontario
chris B.
belle river, ontario
jacques A.
windsor, ontario
donna K.
windsor, ontario
"I liked the prompt service"
shelley G.
tecumseh, ontario
"The service from Nick was top notch . The only complaint we have is with tome response from time of call to when tech arrived. 12 hrs we had no heat! We were fine but it seems a long time to wait for this. But over all we love Bryant"
alfred M.
windsor, ontario
"Again as in each previous service they didn't have the right filters ( need 2 1"× 18"# 20" ) other than that all is good."
holly K.
windsor, ontario
"They explained everything very well with the new equipment and were spotless. Left my house very clean."
mr bannon B.
windsor, ontario
tom D.
windsor, ontario
"on time ---friendly ---"
mrs weber W.
tecumseh, ontario
"Polite, professional, helpful, informative !!"
brenda C.
lasalle, ontario
tom S.
windsor, ontario
"We never heard what the problem was or any sort of communication.. the only thing we received was this survey.. Im a past customer and I have mutilple properties as I am a landlord.. I think it is unreasonable to ask for a credit card before you attend any one of my properties.."
dianne S.
belle river, ontario
"Technician was friendly and prompt."
jack C.
lasalle, ontario
"Very knowledgeable and thorough"
robert D.
windsor, ontario
"ARRIVED ON TIME, GOT RIGHT TO WORK, WAS PLEASANT AND THOROUGH."
paula H.
windsor, ontario
"Friendly and competent"
paul A.
windsor, ontario
dr shaban S.
lakeshore, ontario
"He was very efficient and explained what was done."
kim B.
windsor, ontario
"Your technicians are always polite, courteous, efficient and knowledgeable."
mike V.
tecumseh, ontario
"Same day service was exceptional as was the service representative who took care of my furnace problem!"
jeanne L.
lasalle, ontario
"very thorough-answered questions"
dan C.
windsor, ontario
robert D.
windsor, ontario
"Very knowledgeable and pleasant"
mr mackay M.
windsor, ontario
joe/pam B.
lasalle, ontario
"Bruce was very thorough & friendly."
peter M.
lasalle, ontario
"Knowledgeable, pleasant all around good guy"
mhairi O.
windsor, ontario
"Customer service was top notch"
sharon K.
windsor, ontario
"On time,very accommodating,polite and went right to work.Explained to me what I should buy asa filter"
lucille L.
belle river, ontario
"Matthew was very knowledgeable and courteoous."
grace C.
windsor, ontario
"Very respectful and friendly.very knowledgeable..Answered all my questions and very informative"
paul L.
windsor, ontario
"Bruce is very thorough and an expert in performing my nesasary needed inspection and tuneup on my furnace"
george P.
windsor, ontario
"The service technician was very professional and knowledgeable."
bruce S.
windsor, ontario
"Aaron has been out to my house twice in the last few months for plumbing jobs. Both times he was friendly and professional. He took the time to explain everything that he was doing, and what to expect ever step of the way. I would highly recommend him, and Bryant (Service Experts)"
james M.
windsor, ontario
"Michael (319-00162) was so helpful and very professional in the service. I was totally impressed with his attention to details which he explained to me throughout the service."
holly K.
windsor, ontario
"We enjoyed meeting, Mike. He was straight forward and honest. We enjoyed hearing about the history of Bryant and how the training is done."
jeanne O.
stoney point, ontario
kim M.
windsor, ontario
lillian D.
lasalle, ontario
elisha M.
windsor, ontario
"Both of the workers arrived in the timeline specified. One of the workers even brought a coffee which I thought was nice. They resolved the issue with my furnace quickly and efficiently. Both were friendly and informed me what options I had to maintain my furnace and what Byant could help me with in future. When my budget allows I will be contacting Byant to replace my furnace as I am now aware that it would need to be done in the future. They both did a good job :)"
alex P.
windsor, ontario
"Technician totally missed diagnosed problem with furnace. I mentioned the gas valve maybe problem. He was adamant pressure switch was issue in under 10 -15 min. I was quoted $ 245 to replace a switch which is a $45 dollar part which takes less than 5 minutes to replace. I refused to pay that inflated price. Purchased a replacement switch and furnace still failed to run!!! I did my own troubleshooting and found the real issue to be a faulty wire connection at the gas valve, which I repaired. Furnace is running trouble free, your diagnostic fee was a total waste of my money."
ronald S.
windsor, ontario
susan G.
windsor, ontario
"Very patient and pleasant and made us feel like it was ok to ask questions. He repeated the instructions and made sure we understood what had to be done!"
dr paproski P.
windsor, ontario
"Always accommodating. On time. Quality and promotion service"
marleen C.
windsor, ontario
chip H.
windsor, ontario
mr kiely K.
tecumseh, ontario
"Respected the property and was competent."
ian S.
windsor, ontario
giuseppe V.
tecumseh, ontario
"Dante was very knowledgeable and very good in answering our questions."
paul P.
lasalle, ontario
mr sabo S.
tecumseh, ontario
walter Y.
windsor, ontario
"As always, your technician was professional, respectful and friendly."
dawn T.
windsor, ontario
"He was polite on time and answered our questions."
david S.
tecumseh, ontario
wayne F.
windsor, ontario
"Cody was very efficient and pleasant to talk to."
r M.
windsor, ontario
"The Tech fried my thermostat & had to replace it ,no charge, but when he had left the thermostat did not work, I dint realize that until the evening & it got a little cold for us old folks. Bv"
vincent T.
belle river, ontario
"Informative, polite, professional."
lorraine G.
windsor, ontario
"He was very thorough and made sure I understood everything that was taking place"
doris M.
windsor, ontario
"answered my questions & did as I asked. Pulled out my stored items & put them all back again. Polite & shook my hand as he left"
paula A.
amherstburg, ontario
david P.
windsor, ontario
"Professional pleasant,timely."
wayne S.
kingsville, ontario
"He was prompt. He answered all questions. He was a pleasant person"
cheryl B.
windsor, ontario
"Matt very nice explained what he was doing."
dennis S.
tecumseh, ontario
"arrived on time and was pleasant and professional"
paul T.
lasalle, ontario
"Matt went about his business in a very professional manner and in addition was extremely friendly"
dr shaban S.
lakeshore, ontario
"Fast efficient service. Service man was very professional"
karen M.
tecumseh, ontario
"The technician was nice, personable, helpful and made sure he explained the maintenance to my husband as he was working."
james P.
belle river, ontario
john T.
windsor, ontario
mark G.
amherstburg, ontario
"Technician was very friendly and knowledgeable"
gord B.
windsor , ontario
"Very professional...spent the most time ever with me on a routine seasonal call. Explained precisely what we should be doing and recommending better filters, suppliers etc. Was not comfortable with the furnace pump tried to fix it...called office and found pump was replaceable at no cost to us. Saved us well over $ 300.00. As well took extra steps to review everything. Will definitely ask for him again...over the moon satisfied"
bob C.
windsor, ontario
"What was done was explained in detail"