Bryant Heating & Cooling Service Experts Reviews

"The installers came in very professional."

"Matt was very knowledgeable and answered any questions I had. He also provided information I may not have been aware I needed to know."

"Excellent service."

"Work was done well and in a timely and professional manner."

"Furnace stopped at 3 a;m service rep. arrived at 9 a;m and furnace operational at 9;30 a;m."

"Both Mark and Geoff were cordial, professional and top notch representatives of Bryant"

"very neat & tidy.. super friendly.. pleasant ..polite.. all service people should take lessons from him"

"Quick friendly and helpful service!"

"On time. Explained everything. Very patient and polite"

"Jason notified me when he was close by then from the driveway. I have mobility problems and he was very thoughtful to give me time to open the door."

"The technician was extremely helpful and knowledgeable. True professional. Lots of explanations and tips."

"First time someone vacuumed out my furnace and stayed over an hour to check everything. Very pleasant and polite. Did things no other technician has done."

"Prompt efficient and professional"

"Honest guy very clear with furnace issues"

"He was very informative, friendly and got right to the job."

"He listened to the problem and tried to find the root cause. He admitted that he was uncertain if covering the bare wire would solve the issue and gave constructive follow up advice."

"He explained a lotta things."

"Dante did an excellent job and explained everything."

"Arrived very promptly. Technician was very knowledgeable and courteous. Performed tune up and addressed all issues."

"Prompt excellent service. Technician very knowledgeable & polite. Fixed the problem."

"James was great at resolving the no hot water issue...it's still a bit slow to come on (like the recirculation pump is not on) but at least we can shower now."

"James was very cordial and professional. Did a great job. Would have scored higher except that later in the evening the same problem with our fireplace system going out happened again. System was on and then just shut down and pilot light went out. Called for return visit which is in process of being scheduled to my understanding as of 9am, December 20, 2019."

"I liked the prompt service"

"The service from Nick was top notch . The only complaint we have is with tome response from time of call to when tech arrived. 12 hrs we had no heat! We were fine but it seems a long time to wait for this. But over all we love Bryant"

"Again as in each previous service they didn't have the right filters ( need 2 1"× 18"# 20" ) other than that all is good."

"They explained everything very well with the new equipment and were spotless. Left my house very clean."

"on time ---friendly ---"

"Polite, professional, helpful, informative !!"

"We never heard what the problem was or any sort of communication.. the only thing we received was this survey.. Im a past customer and I have mutilple properties as I am a landlord.. I think it is unreasonable to ask for a credit card before you attend any one of my properties.."

"Technician was friendly and prompt."

"Very knowledgeable and thorough"

"ARRIVED ON TIME, GOT RIGHT TO WORK, WAS PLEASANT AND THOROUGH."

"Friendly and competent"

"He was very efficient and explained what was done."

"Your technicians are always polite, courteous, efficient and knowledgeable."

"Same day service was exceptional as was the service representative who took care of my furnace problem!"

"very thorough-answered questions"

"Very knowledgeable and pleasant"

"Bruce was very thorough & friendly."

"Knowledgeable, pleasant all around good guy"

"Customer service was top notch"

"On time,very accommodating,polite and went right to work.Explained to me what I should buy asa filter"

"Matthew was very knowledgeable and courteoous."

"Very respectful and friendly.very knowledgeable..Answered all my questions and very informative"

"Bruce is very thorough and an expert in performing my nesasary needed inspection and tuneup on my furnace"

"The service technician was very professional and knowledgeable."

"Aaron has been out to my house twice in the last few months for plumbing jobs. Both times he was friendly and professional. He took the time to explain everything that he was doing, and what to expect ever step of the way. I would highly recommend him, and Bryant (Service Experts)"

"Michael (319-00162) was so helpful and very professional in the service. I was totally impressed with his attention to details which he explained to me throughout the service."

"We enjoyed meeting, Mike. He was straight forward and honest. We enjoyed hearing about the history of Bryant and how the training is done."

"Both of the workers arrived in the timeline specified. One of the workers even brought a coffee which I thought was nice. They resolved the issue with my furnace quickly and efficiently. Both were friendly and informed me what options I had to maintain my furnace and what Byant could help me with in future. When my budget allows I will be contacting Byant to replace my furnace as I am now aware that it would need to be done in the future. They both did a good job :)"

"Technician totally missed diagnosed problem with furnace. I mentioned the gas valve maybe problem. He was adamant pressure switch was issue in under 10 -15 min. I was quoted $ 245 to replace a switch which is a $45 dollar part which takes less than 5 minutes to replace. I refused to pay that inflated price. Purchased a replacement switch and furnace still failed to run!!! I did my own troubleshooting and found the real issue to be a faulty wire connection at the gas valve, which I repaired. Furnace is running trouble free, your diagnostic fee was a total waste of my money."

"Very patient and pleasant and made us feel like it was ok to ask questions. He repeated the instructions and made sure we understood what had to be done!"

"Always accommodating. On time. Quality and promotion service"

"Respected the property and was competent."

"Dante was very knowledgeable and very good in answering our questions."

"As always, your technician was professional, respectful and friendly."

"He was polite on time and answered our questions."

"Cody was very efficient and pleasant to talk to."

"The Tech fried my thermostat & had to replace it ,no charge, but when he had left the thermostat did not work, I dint realize that until the evening & it got a little cold for us old folks. Bv"

"Informative, polite, professional."

"He was very thorough and made sure I understood everything that was taking place"

"answered my questions & did as I asked. Pulled out my stored items & put them all back again. Polite & shook my hand as he left"

"Professional pleasant,timely."

"He was prompt. He answered all questions. He was a pleasant person"

"Matt very nice explained what he was doing."

"arrived on time and was pleasant and professional"

"Matt went about his business in a very professional manner and in addition was extremely friendly"

"Fast efficient service. Service man was very professional"

"The technician was nice, personable, helpful and made sure he explained the maintenance to my husband as he was working."

"Technician was very friendly and knowledgeable"

"Very professional...spent the most time ever with me on a routine seasonal call. Explained precisely what we should be doing and recommending better filters, suppliers etc. Was not comfortable with the furnace pump tried to fix it...called office and found pump was replaceable at no cost to us. Saved us well over $ 300.00. As well took extra steps to review everything. Will definitely ask for him again...over the moon satisfied"

"What was done was explained in detail"

"knowledgeable and excellent work done."

"The service man was very good in explaining what he was checking on the furnace."

"Your serviceman was very polite, friendly and sociable and did his job very well. We have noticed that all your people are very good at their job and know how to be friendly with people. Thank you!"

"Dante provided great service"

"The young man was excellent, polite andupsold me to a contract."

"Gordon the technician was very knowledgeable and professional but the price and availability of parts was extremely expensive."

"Fast, efficient"

"Very courteous and professional service"

"Bruce is very thorough and polite."

"He was on time, thorough, very cordial. I liked the service man. I think his name was Bruce."

"I found the technician very knowledgeable and professional. He answered all my questions clearly and patiently. This gentleman is the type of person who help companies get such top ratings."

"Dante is always on time, respectful and efficient in his work. He was even kind enough to bring in my recycle boxes from the curb as he walked by them on his way in. He always asks if i have any questions or concerns."

"Always get a thorough inspection on system, tech is always polite and answers questions if they arise."

"The technician was friendly, informative and efficient"

"Bill Cole the installer/service technician was exceptional installing my new furnace, and showing me all the functions of the programmable thermostat."

"Matthew was prompt, pleasant and efficient"

"The tech was professional, well spoken and explained everything he was doing. He looked me directly in the eye and made me feel important as a customer."

"Technician came on time, very pleasant attitude, worked steadily to get the appointment done, helpful in many ways."

"Dante is an excellent service technician. He has been the technician to our home on a few occasions. On each visit he is professional and courteous. He always takes the time to explain information and recommendations. It is a pleasure to have him in our home. I would highly recommend Dante to others. I would appreciate it if you would share this review with Dante. Too often we get consumed with our day to day tasks and forget to say thank you. Dante should be aware that he is appreciated."

"Gord provided money saving tips and explained all that he did"

"tech was thorough"

"Very thorough with clear details of work done. Very professional and personable."

"Dante was on time, very polite and efficient!"

"Dante was very polite and professional. Asked if I had any questions ,which he answered for me."

"-0-"

"On time Pleasant Efficient"

"Tech by experience offered suggestions to help us use our system efficiently"

"Very prompt and dependable service"

"Jason was professional and courteous. He explained what he was doing and took extra care to resolve the issues."

"The tech did not look to see what was wrong with the furnace. Reliance tech said I needed a new furnace, but another company came & tech started it up & it works. Might just need a couple of parts. It would be great if all techs went the extra effort to remedy the issues."

"Friendly professional"

"Dante was very friendly and helpful. He provided me with sensible answers to my questions. He not only checked the batteries in my carbon monoxide detectors, but changed them at no cost to me. I was very impressed by this young man."

"Bruce was excellent. Very thorough."

"Well done job."

"Dan was very careful with equipment and explained what he was doing and gave me a few things to watch for in the operation of the furnace. He was very careful not to damage my furniture around the area where he was working . I appreciated the things he told me to be aware of."

"Quick response, technician pleasant, effective and willing to explain problem & resolution."

"Bruce was one of the most thorough technicians we've ever had in our home."

"courteous, proficient"

"Technician was on time, was friendly, courteous, and explained the service he provided and condition of our equipment."

"James was: Professional Efficient Not Rushed Respectfully answered all my questions"

"arrive within the specified time frame; courteous"

"Pleasant. Good communication."

"Prompt service, technician (Paul) was efficient, pleasant and very helpful."

"Pleasant informative service people arrive on time"

"In the 30 plus years of this service I have always had great service from Bryant people"

"Gord is an amazing technician."

"Technician arrived on time,covered his shoes and was very respectful. He was professional and offered to answer any quetions that we may have concerning the service call."

"Punctuality &profesional"

"I had booked a service call for the furnace only but upon talking to the technician I decided to go back on the maintenance plan."

"When I reviewed our receipt it said we had the Plus service plan but I thought we had the Ultimate plan. I called the number listed on your website as sales and service and was first hung up on, then on a 2nd try I was told that this was an emergency help line only. I asked when would be a good time to call back and was told Tuesday at 8am. Its Friday at 530pm right now so I have to wait 3.5 days. Totally unacceptable to have a simple question answered. Then when logging into this survey it took about 15 tries or more for the system to recognize my information, continuing to tell me my email address was incorrect. Extremely frustrating. I expect more from a company likes yours who normally provides top notch customer service."

"On time, efficient and personable."

"He was polite, tidy and worked quickly & thoroughly"

"Bruce called to advise when he would arrive, very friendly and efficient service. Was sure to advise how everything was running."

"Friendly,efficient service."

"Technician was courteous , knowledgeable , efficient and explained everything detail ."

"Excellent service tech."

"Excellent service call"

"Friendly , knowledgeable service."

"Great technician, fast and prompt service with a smile."

"Matthew was very professional, very attentive and very helpful. He worked in a timely manner and explained everything we need to know. Thank you Matthew!"

"on time as promised"

"Regular scheduled maintence and needed filter which the tech had on stock"

"Josue was very helpful answering all of our questions. He advise us in a very professional, clear and concise way."

"See previous answer"

"Job still in progress waiting on replacement control circuit board for the furnace"

"Professional appearance and competent, efficient work. Thorough, neat and provided good answers to our questions and concerns."

"Kevin is the first worker from Bryant Heating in the history of having this company in my to clean my Mitsubishi, who took the total mechanism apart and cleaned it. It had never been cleaned to this extent ever! His man deserves a raise. His work was so professional and he has a excellent repour with his clients. Very impressed. Watch out all the rest of you cleaning people I will be expecting the full proper service from now on! Thanks Kevin!"

"On time, efficient, friendly, quick"

"I am more than satisfied with the work."

"Called regarding my issue and the client rep was pleasant, asked about particulars and was able to setup an appointment for that afternoon. The technician was on time and seemed knowledgeable, fixed the problem and made some recommendations."

"Minor issue with a/c installation."

"My sister lives in this house. She and her husband said the technician (whose name I don't recall) was very friendly, efficient, helpful."

"Dante was professional and explained what he was going to do. After finishing the service call he explained the bill to me and asked if I would like to sign up for another year with Bryant. Although I have been doing this for years,Dante took the time to outline what the maintenance agreement included. He is an excellent ambassador for your company."

"Service excellent as always BUT I am used to 8-10am getting first appointment and I schedule the rest of my day accordingly. When I got tech call the day before saying he would be around 10, I said I had to be out of house by 11am (to take my mother to an appointment). He ended up coming around 1015 and leaving around 1120, which left me rushing out the driveway. Hope this can be avoided next time."

"$330. to disconnect our outside AC unit so that we could pour a new porch is outrageous. My mistake for not asking about the price ahead of time. Bryant wants another$330. to hookit backup.I will not be hiring Bryant to do the job. Another contractor will do it for less than half the price. I thought that being contract customers we would be treated better than this. I was wrong."

"Technition was thorough and professional."

"I was very impressed with James who has been to our home several times. Very professional, informative and patient with my questions. Not that it was the service techs fault, I was disappointed to be charged for the service for what was learned very early in the call was a false alarm and there was nothing wrong with the furnace."

"Paul was thorough, honest and explained everything in a manner which I understood"

"I could tell that Mark takes great pride in the quality of his work. I watched him studying the situation to make sure the system looks as good as it works"

"service technician was very thorough with inspection and very knowledgable about the furnace parts."

"Couldnt get to the bottom of problem..not technicians fault..system wasnt making the noises while he was here..unable to really diagnose.."

"Technician could not fix the problem and informed me that if he fixes the a/c, it would cost up to $2000. Salesman accompanied service rep without telling me. It appeared that Bryant was ready to sell me an a/c unit without any servicing the unit."

"Prompt friendly service"

"Very polite. Worked efficiently. Answered all inquiries clearly."

"Friendly and knowledgeable"

"Friendly and professional"

"The workers were excellent and they work was well done. I did however experience a leak of gas that was corrected the next day and the thermostat was so new that the installers were unaware of how to set it up."

"On time, courteous, and thorough."

"I wanted Wi-Fi capable thermostat..This is not what I asked for.."

"Good service"

"The technician (I forgot name) was very thorough and explained each phase of his work. He was very personable and professional."

"Showed up on time neat and friendly"

"timely, prompt ... technician was helpful, courteous, and knowedgeable"

"On time Annswered our questions"

"The technician was on time and very pleasant and professional"

"The technician was very helpful in diagnosing the problem. He explained the issue very well I also asked about a humidifier problem I have been getting and he told me why my unit was very unreliable as I experienced in the past and will get a new system likely from Bryant"

"Professional thorough service."

"The thoroughness and expertise of the technician, Jose, was very impressive. He explained or showed me all the problems that were encountered and that should be addressed. He also displayed an empathy for our unfortunate situation, that my wife found most admirable."

"always pleased with service"

"Fast service. Great technician."

"Very professional and was patient with me asking so many questions. Always excellent service.I think we should know when we purchase a new unite that there will be a yearly maintenance fee necessary in order to maintain warranty. Just so we are aware before the time comes."

"Dante was very courtious and efficient."

"Arrived on time, performed efficiently and was personable and knowledgeable."

"Attention to detail very thorough"

"Very cordial and job efficient. Solved the problem."

"Pleasant and on time"

"very satisfied with work done and trust worthy."

"Dante was very polite, pleasant and carried out service very quickly and answered all questions."

"Install team very good. However the first crew caused damage to the laundry room entrance and no one has addressed this matter from Bryant to date?"

"The guy only hooked up the pressure gauge to the ac and diagnosed it in 2 minutes or less (without thoroughly looking at the entire unit). He told us we had low refrigerant and a leak. He recommended we replace it due to the age of our current ac. We had another company come out and within 10 minutes he figured out there was a clog in the drain under the A coil and once it was unclogged, our ac worked perfectly fine. And it cost me $157 to have a wrong diagnosis that ruined my day as we couldn't afford the new ac right now. We also were not called back until after about 12 hours after I originally called and only after I called back more 2 times."

"Michael was professional, knowledgeable and proficient."

"Kind and courteous"

"Polite ,respectful attitude."

"All good"

"Technician was very personable, competent and a good representative of your Company."

"Honest service & were able to make necessary changes to accommodate my change in service requirements (from repair to new hot water tank installation)"

"Experienced, qualified technician, knew what he was talking about."

"Tech clearly explained the state of my air conditioning unit and what was required to bring it back to working state."

"Work hard&profession"

"He was on time and did a good job."

"Bruce was very professional and kept me informed of all he was doing"

"Technicians were very helpful, they explained everything I needed to know, answered all my questions. Both techs were prompt, polite and knowledgeable."

"Prompt arrival. Very knowledgeable and friendly technician.Had several cost saving recommendations ie. filter type."

"pleasant.. answers all questions.. polite.. helpful great guy"

"Dan was fantastic! He explained the process and was very respectful in his performances."

"still waiting for a quote to complete the repair 30 hours and counting"

"Spotted the problem immediately"

"Very pleased with service and technician"

"Excellent service, very thorough answering any questions."

"The furnace causes a loud ringing noise in my home in the upstairs bathroom (situated right above the furnace) that radiates throughout the house causing me to always keep the bathroom door closed and it is annoying to be in the bathroom as this noise gives me a headache. I was advised the new furnace pushes more air than my old furnace and likely larger ducts would solve this. I JUST had my ceilings and floors all replaced this spring and my kitchen and bathroom totally gutted to the studs and it would of been an easy fix but no-one told me this when the new furnace was installed. This bathroom was just renovated and before we were using the downstairs bathroom all of the time."

"very satisfied with service"

"Fast and knowledgeable and answered all my questions"

"Bruce was very nice and professional about his job. Very very clean, no mess. Told us every thing he had done with the units."

"Explained the details for me and even clarified any questions or concerns I had."

"The technician was polite, efficient and performed his duties very well."

"The technician was prompt, polite and answered any questions knowledgeably."

"He was very personable, he did an amazing job of explaining everything he did. He was very efficient and we are very happy with his service and the service of of Bryant."

"The service & technician were 2nd to none. My husband & I are from Oshawa, visiting my daughter & her family in Windsor. There air conditioning was not working. They were there within a couple of hrs. In Oshawa we would have waited at least a day. We needed something else checked a day & 1/2 later. James came by & trouble shouted a number of things because the breaker tripped. He was extremely dedicated in finding the issue Ww felt very safe in James care. I WISH WE HAD THIS COMPANY IN OSHAWA!!!"

"It was a simple turning our breaker back on when we thought our AC unit outside broke."

"The technician that came out was awesome. He was very professional and polite, he knew his job very well"

"Very professional and knowledgeable technician"

"Fast service quality work"

"The technician arrived when he said he would and fully explained everything to me"

"He solved problem immediately....got the new motor and other big part...and installed quickly. Impressed with him!"

"100"

"very clean and good workers...."

"I received fast service for my ac repair, and Mike was knowledgable, and very nice."

"Jason was very pleasant and worked efficiently"

"Bruce was able to come over much sooner because of a cancellation so that helped my day a lot."

"A technician was scheduled to come inspect our unit quickly. Everything was explained in an easy to understand manner and our unit is working well now."

"I originally had an appointment with another company, but they could not see me until late Tuesday July 2. A golfing pal of mine suggested that I give you guys a call and I was told you could be there in a couple of hours which was great, then you called me back in a couple of minutes and because of an opening you could be there in less than an hour."

"Dan was awesome and made sure I got all my repairs completed on the same day even though lots of work needed to be done and making appointment online the night before and having my system up and running was appreciated"

"First Class Work"

"Jason was first rate in providing information, he was friendly, and he clearly took his job seriously."

"The installers were quick and pleasant - they were very efficient and knew their job."

"Tex was knowledgeable"

"Arrived on time (actually a bit early); asked if we had any questions and responded with answers. Explained his actions during the visit & tested different vents to determine relative drop in airflow."

"He found some leaks in the outgoing air flow from the furnace and taped them up. Also, pointed out the filter was a tad too small for the opening so provided me with a slightly larger one. Plus I really like having the next years appointments made!"

"James is the best! He is polite ,friendly and thorough always. Very dependable."

"Service person very good at the job"

"He was very good at explaining things."

"Because once again the tech wasn't given the proper size filters and had to go out for them."

"Technician showed up on time, took care of the task in a timely manner, was courteous throughout the visit, and took the time to provide helpful information about care and maintenance to avoid potential problems over the lifetime of our unit."

"Service tech was great person who answered all questions"

"Great service guy did all service and explained every function"

"Excellent service tech"

"My technician had an initial thought as to what the problem was but took the time to call the Bosch Technical expert to discuss the symptoms. This saved time and money by not ordering unnecessary parts only to find it wasnt the cause."

"om time arrival, courteous and thorough"

"quick response to service"

"Bruce was vert thorough"

"Very pleasant person, friendly and knowledgeable"

"Responsive- truthful and very clean work on the install."

"agent was very thorough and efficient."

"Very good technician"

"The technician was very knowledgeable and patient - we had many questions"

"This is the 2nd time Bruce came to do my service now and the fall, he s gotta be the best tech you guys have, i recommend a raise for Bruce!"

"Technician diagnosed issue quickly and provided corrective action. Initial consultation with Kim produced a speedy response to the issue and a quick resolution to problem. Unit functioning 100%"

"Mike the technician was extremely nice and knowledgeable"

"Never been disappointed yet."

"Tony was very professional, arrived on time, showed respect for our home, was knowledgeable and worked independently and efficiently."

"Dan's knowledge base as a technician exceeded our expectations. Great communication skills were evident as he explained repairs and recommendations in "laymen's" terms. He was able to listen to our concerns and precisely address the problem. Dan was prompt and courteous. I was a senior manager with the Federal Government for 28 years, while my husband is a CEO of an engineering company. We both recognize good and valuable workmanship when it is apparent. We also recognize that positive feedback for staff is critical for employee morale as it often reflects in customer service. As such, I request this survey be communicated to Dan , as well as the coordinating staff. (It should be noted...this experience has signed us up to a service contract, with Bryant, which has us leaving a competitor in your field)"

"We were quite satisfied with Matt Henderson. I felt he was honest and gave us lots of information. He was punctual, courteous and a pleasure to deal with."

"Tech was very friendly and went over in detail what he did and why and gave me a few pointers on how to maintain my system and keep my home comfortable throughout think his name was mike if I remember corrrectly"

"They were very friendly and professional. Cleaned up afterwards...I wouldn't have known they were there except there was a new central air unit."

"Bruce was very polite and proficient, he knew what he was doing and pleasant to talk to,"

"I have already filled in the survey answer at great length but the completed survey failed to submit. He went above and beyond in a sudden rainstorm in order to complete the work. I am not rewriting my longer account."

"Travis was professional, quite and efficient. He did his job well."

"The technician was very helpful and efficient."

"On time, quick, efficient"

"On time and pleasant"

"Your service technicians are always personable, eat and efficient. Very professional."

"Very courteous and efficient."

"Technician took the time to explain things to me and was very knowledgeable and courteous."

"Because I was very satisfied"

"Mike was professional, friendly and informative."

"Always professional and courteous"

"Prompt courteous service."

"Servicemen are always very prompt very polite and efficient"

"Dante was friendly and professional. He offered helpful tips and ideas to keep my a/c unit clean and free of bugs/spiders. He explained what he was doing and why he was doing it during the service."

"TECHNICIAN WAS POLITE, DID A COMPLETE CHECK OF UNIT, ANSWERED QUESTIONS ASKED, AND LEFT WITH EVERYTHING IN GOOD WORKING CONDITION."

"COURTEOUS AND EFFICIENT"

"Technician arrived on time, performed service in a timely manner"

"satified"

"The young man was courteous and considerate."

"Technician very professional, courteous, friendly & on time."

"Technician arrived promptly and was very professional."

"Keven actually noted that the pipe on my hot water tank was at the point of bursting and even though it is not a Bryant product, he assisted me in talking to the Reliance customer rep. To me this is far beyond what I would expect in service."

"Service was provided on time, professionally and in a courteous manner."

"He fixed my issue. Taught me something and was friendly."

"Michael gave me helpful information regarding upkeep of a/c. Very informative and pleasant."

"They were good and professional"

"everything was done on schedule"