Bryant Heating & Cooling Service Experts Reviews

"Techs are very good at what they do for the customer."

"expert and professional service"

"Professional Technicians & Pauline in the Office is great always accommodating & courteous."

"We have been your customers for over 50 yrs."

"Fast and helpful"

"Fast service, polite employees, explained everything to me and how it would be repaired."

"always get good service from Bryant. Wonderful people who come to service. Geoff and Craid were very good to deal with."

"Mike Horar was great! Unfortunately Bryant's price was quite a bit higher than the other estimates I received, which is why I'll be using someone else for this job."

"Always very thorough and helpful."

"I love how we have the same tech almost every time Bruce is a stand up tech, very informative and takes time to explain and educate"

"Prompt knowledgeable service"

"very courteous and professional"

"Very professional and courteous technicians."

"technician came promptly and on time. I received a heads up notice that he was coming. He quickly identified the cause of my frozen AC fixed it. Was willing to talk me through the steps he was taking. ,"

"Good professional service"

"Matt was very professional and helpful. He took the time to tell me what he did. He also provided useful info on the care of the AC."

"done quickly and well done"

"Tech, was professional and very diligent"

"Both Technician and the helper , apologized for being late , very respectful and polite. Completed there work in a timely manner ."

"Professional and friendly"

"Excellent service from first being notified / Bryant / service man came out first thing in afternoon / trace the problem down right a way / fixed it & told me what could happen & to give them a call back if need be"

"Technicians, were so polite, explained everything and saved my air conditioner,wires as they were knawed through by a mouse, also they had to go in crawl space, which was not pleasant"

"Very professional, timely and helpful"

"Every service the Bryant staff has provided over the many years you have serviced my furnace/air conditioner has been the highest, professional standard. I have complete confidence in continuing our relationship."

"Excellent service."

"they were efficient and thorough"

"On time, polite, did his job, left site clean"

"He was very good and knowledgeable"

"Shelby was polite, thorough & respectful. Arrived on time."

"Having a contract with your company, I didn't expect to be charged, as I did last year when I called for my furnace"

"Everything done very efficiently, neatly, respectfully etc."

"Great service"

"The technician was very polite and skillful."

"I am not a fan of the 2 hour time slot. (10am-12pm). The Tech needs to call ahead with with an ETA. It was past 11am when he got to our place."

"No complaints. The employee was very courteous, professional and explained what she was going to do. She did what she had do, and then explained the yearly spring and fall program which I signed up for.."

"Very thorough and pleasant. Called before he arrived so I could look presentable since it was early and I had just woke up"

"Work done in a timely fashion. Knew what he was doing."

"On time, professional, courteous, completed the work quickly, communicated well with us."

"arrived on time, was pleasant and explained what he intended to do, what he found and what the results meant for me."

"Polite, on time, friendly and got right to work"

"Bryant Heating and Cooling Experts has always been there when needed."

"the problem of the furnace not blowing heat was diagnosed and repaired, as well as a full chackup of the furnace parts and systems"

"Technician was Courteous, thorough, knowledgeable"

"Shelby was very thorough and good with explaining things."

"The young man, Im sorry I have forgotten his name was excellent. Personable and very knowledgeable."

"No problem putting on a mask Courteous and explained what he did"

"Technician was very professional and took the time to explain what he was doing."

"Great service"

"Im not sure if he took off the panels on the air exchanger outside because it is still dirty on the inside"

"great service"

"very pleasant and helpful young man. My wife and I remarked how eager to help your entire staff has been."

"friendly, professional, knowledgeable"

"Shelby was very knowledgeable, professional and personable. Smooth operation, minimal distraction."

"The service person was very efficient in doing what he came here to do. He did a clean job and showed respect to us. He would be welcome here again any time that we would need a service call."

"Very courteous and co-operative ( called ahead, mask, side door, shoe coverings Briefly told me what he was going to do. Once finished explained what he did. He satisfactorily answered my questions and told me about the condition of my A/C."

"very thorough and knowledgeable about inspection."

"Very thorough, polite"

"The technician came in and did his job professionally."

"The technician arrived quickly and was able to resolve the problem."

"SHELBY the techniction was great certainly an asset to your company"

"The technician, Bruce, went above and beyond what was to be done to service our AC."

"Bruce (technician) was exceedingly respectful of my myself and my home. Appropriately wore a mask and boot covers. He took time to exlain what he was doing in terms of the service call."

"Because"

"Very knowledgeable"

"on time and straightforward"

"Im satisfied with the service that was quick and professional."

"A call was made and a technician was quickly sent out since we had no heat. A sales consultant made themselves available within a couple of hours."

"The technician was very through, friendly, and informative"

"very thorough"

"technician was very efficient and did good work"

"Excellent service. A very nice technician, very courteous."

"Good service / focused on what I need"

"Geoff, Craig and my salesman Nevin were all very helpful, professional."

"Anthony was very courteous and informative when I asked questions about my humidifier."

"Very professional and knew the problem within minutes"

"very efficient"

"Cody and Rachel were a fantastic team that made the entire experience enjoyable"

"Excellent service!"

"The technician and assistant were very professional and answered all of our questions so that we could understand."

"Tech was on time, knowledgable, efficient (fast), friendly."

"Chris was here before & this was his second time to work this unit & wasn't working well since installed. He finally worked on & now are running so far so go & hopefully that's is from now on......"

"Josh was at my house within 20 minutes of me calling. He was able to fix the problem and I have heat again. Very happy. Josh did an awesome job."

"On time , and great technician"

"pleasant, informative service person"

"Shelby was more thorough then any technician that has ever come out. In addition her knowledge and friendliness made me feel at ease. Very hard worker, went above and beyond ensuring my next appts. Made and setting them up around my work schedule."

"So grateful for everyone responding to my concern so promptly and working so efficiently. I cannot say enough positive things about Shelby my technician who was so respectful and helpful."

"They were on time and got the job done"

"Tech was polite, experienced and knew what he was doing"

"I love that Bryant contacted me ahead of time to schedule the service. I didnt have to contact them. The service technician was very friendly and accommodating. I really appreciate the excellent service."

"problem fixed, part was available. only issue, water heater temperature was dialed down and then not put back to proper position"

"I did that because they cheated me with the price and when I called the manger was really rude"

"Very expensive for such a small job ."

"both Mike and Shelby were personable and kept us informed about their arrival time and delays in arriving. They were terrific."

"Friendly,prompt"

"Tech all always prompt and professional. Knowledgeable and friendly."

"On time and very clean and neat job"

"The technician came even earlier than I was told which was great because we had no hot water; service was prompt, courteous, and professional (reception on the phone, manager Bill Gauchi who called, and the technician who cameall friendly and professional). The technician explained things to me as he worked, to show me where the problem was, and he was thorough."

"Service guy was polite, helpful & personable"

"Josh was so Polite and friendly"

"Tech was awesome"

"Tech was on time and did a very professional job."

"came and took care of the issue; so far no more problems"

"Checked out the furnace well"

"Jason was friendly, courteous and very knowledgeable. He explained everything he was doing and why. Gave us some tips on keeping our furnace in the best shape."

"Efficiency"

"we had the technition try to sell us a new furnace well try to get to rent one which is a super rip off. He claimed when he came back the following day to fix it that it couldnt be fixed that we needed an electritiin in order to word and again proveeded to try and get a eal3sman over. My husband told him he wqsnt troubleshooting the problem well enough and he can just go...then he proceeded to fix the problem for 180$. So we feel he waslying to us in order to sell us a new furnace."

"Technician called ahead, arrived when they said they would and was professional and courteous."

"Friendly and knowledgeable"

"Shelby was excellent with knowledge and being professional."

"Fast and fixed the issue"

"Technician (Shelby) very knowable at her job,left work site clean & tidy."

"Service Personnel arrived earlier then expected Courteous Industrious workers Efficient Cleaned all debris and old equipment from home Friendly"

"Anthony Ricci was very very thorough and professional. He pointed out some things that I should take care of."

"Although the technician who cams, tried to help, I was told once again theres nothing to be done. The very next day, no hot water again!! I had to shower in the winter with cold water. I am angry and frustrated. This is the second time in a year with no help and the problem is getting worse"

"The estimator was thorough and I xcellent"

"On time. Efficient! Updated me on state of my furnace"

"technician was very kind, answer all the question professionally and finish the job really well."

"I placed the call for service after 1.00 pm and we had a service tech before 5pm the same day and the problem was corrected."

"The technician called after each visit to the property to inform me of the situation."

"Did not have parts in stock had to go night without heat"

"Showed up on time and got the job completed in a timely fashion."

"Came on time and completed the maintenance efficiently."

"Polite, knowledgeable ,efficient"

"Flap for humidifier left closed"

"Issue resolved. Team professional. Took a total of three visits though - but everyone was prompt and courteous."

"Very quick and efficient service"

"Shelby went above and beyond to assure our furnace was back working."

"Vey efficient. Very clean. Explained everything that were going to do and throughout"

"we are always satisfied with the service. we had a lady named Shelby and she was very professional and very pleasant to talk with. hope we get her again. thanks again."

"Great deals with great service. high quality staff and work done by experts."

"Excellent staff, great knowledge and friendly.."

"Pleasant technician"

"The technician was very informative to correct the problem."

"the service expert was very professional and seemed to be very knowledgeable."

"SHELBY WAS EFFICIENT. FOUND THE BEES IN FURNACE & REMOVED. SHE WAS EXTREMELY PLEASANT. EXPLAINED EVERYTHING TO ME. MADE SUGGESTIONS HOW TO GET RID OF BEES IN FURNACE IN SUMMER. BEAUTIFUL PERSONALITY. HOPE I GET HER FOR MY SUMMER SERVICE."

"Prompt, courteous, thourough"

"He didn't complete the job."

"The service provided was very efficient and well done. Nothing to add that would make it better."

"i was very satisfied with the Service. Jason is always respectful and very professional."

"Ur guys have been great on the2 jobs I needed done. Will call again if need Help with heating & plumbing... Paul &aaron are good guys & workers!"

"He arrived in a timely fashion, was professional and knowledgable"

"Service tech went above and beyond! Awesome service!"

"Always on time with fast and excellent services."

"Geoff arrived promptly on time. He completed the humidifier installation in a professional manner and explained the systems operation."

"Worker was professional and pleasant"

"Tech was very professional and knowledgeable"

"Jose was really knowledgeable and explained everything as usual"

"He was very courteous and tried hard to find the solution."

"The problem was fixed, but I pay 100 dollars for them to show up, in five-10 minutes they diagnosed the problem. The problem was the replacement of a 40 dollar part but I was charged for 250 onto of the 100 dollar fee. The charge out rate seems off. It took 10 min to put in the part in. The part left behind- pressure switch when you blow into it still seems to do its job, you can hear the switch move. In addition, coming from a marketing background I was told that the part would cost me less if I was a member - the cost of the membership is similar to the total of the bill- So why not get another visit included. So I did but now I have future commitment to your company - as I said coming from marketing for you - brilliant- a repeating customer that you may not have had otherwise. For the customer Ok here we go again the up sell- sure I'll take it. Not the way I would want to incur a new customer. Other companies that showed up and were done quick went through a whole maintenance process for the 100 dollar visit- as I can see from your check list this was not done. A customer wants to feel that they made the right decision with choosing a company, and that comes through price structures that are straight forward and value based, not motivated by marketing structures. Like I said the job got fixed- so I'm not freezing. Your techs were professional and courteous and here quickly, but you asked for feedback so here it is. About the quality dependable work question- n/a is because time must pass to determine the answer to that. Tech did what they needed to do and the system works again."

"Prompt, responsive service."

"came on time and did his job well"

"My appointment was scheduled for between 12 and 2pm, but the technician arrived at 9am while I was sleeping. He called me twice and woke me so I got ready very quickly. The technician was extremely pleasant and efficient and I would have rated a 10 if the timing had been what I expected. It was not his fault but the mistake of the one who told him to come at 9am since he was in the neighborhood."

"Paul was friendly, wore shoe covers and a quality face mask, all without being asked. He was efficient. The only down side was parts availability."

"I appreciate good customer service and you guys delivered that."

"I needed my humidity level to go up from 26%to at least 40 instead it keeps going down now at 21%. The service guy said to not go by what the thermostat reads and assumed it was ok . Do I need a new thermostat?It has been going down steadily.I"

"Bryant Rec.did great job ."

"Jason is always very thorough!"

"Friendly and efficient"

"Josue was prompt both days and diagnosed the problem on the first day and returned to correct it. He spent 1.5 hrs or so testing after the repair to confirm that the problem had been resolved."

"Efficient, courteous, explained everything, personable, timely"

"Mike provided a very straight forward and rational answer. I truly appreciate that."

"The tech who came was very professional. Answered questions when asked"

"Great friendly service"

"curteous quick. answered any questions."

"Technician was on time and worked hard at determining the issue."

"Friendly and courteous; cost saving suggestions and heating/cooling solutions."

"Technician did a through check of unit"

"Jay Was Very knowledgeable and Took the time to Explain what He Was Doing and Why"

"Service was well done and thorough."

"did not appreciate having 2 different technicians for service"

"Both technicians were very professional and followed Covid guidelines as required. Their explanation of how the furnace humidifier works was very helpful. I am completely satisfied."

"We watched the technician and talked to him about what waxs going on."

"Service very satisfactory"

"I was very thankful to have such experts like Shawn the plumber and especially Paul. Thank you so much!"

"Scott & Cody, very good, left the premises clean and made sure the furnace was running correctly. I noticed last night the furnace is doing it again, I hear it in the middle of the night because my bed is under the furnace. It was start and stop, start and stop, finally on the 3rd try it will run."

"Usually a 9 or 10 here, however this time around after 5 years of service I required a replacement filter ($20 value) for the first time and had to pay for it."

"Very professional, friendly and efficient."

"Very Suffficient, did a good job,EXCELLENT."

"very personable individual ...answered our questions....very patient."

"Technician was on time and very polite."

"professional service call was taken right away and james was at my house that morning"

"The technicians were professional, polite, knowledgeable, and very accommodating."

"Polite, informed me of process and timeline"

"On time. Helpful answers to questions. Good recommendation for efficient home air flow"

"Jason (tech) who came to the house was excellent ( 10 rating ) The person (man) who took my emergency call at 8:00 p,m, was not very understanding and definitely not very reassuring. During this time of panic (being elderly ) needed more of a compassionate approach."

"Always satisfied. The technicians always informs us on how well the furnace & A/C is working & its condition. Also informs us of any tips. Friendly service."

"He was polite, very personable and professional. My furnace uses a very odd filter (14x25) and i have written into the notes for the technician to bring this exact filter along. While he had not read the notes and so brought the wrong filter he went out, got the 14x25 and came back. I was impressed w that. In terms of servicing the furnace he did the job, did it in a timely manner and let me know the condition of the furnace. He made the visit seamless and comfortable for me. I always find visits w service people stressful bc you don't know what to expect and you hope it won't be too anxiety-provoking. Everything about this visit was done in a way that was stress-free and easy. I think the technician did an excellent job. Represents your company well."

"Josh corrected total program,made thermostate easier to understand, gr eat guy"

"he was on time did a thorough job"

"Was able to find an error made when the furnace was put in. Apparently something was way too high. Was able to lower it to save me $$$."

"Efficient and polite ."

"All aspects performed well"

"Shelby was great. Knowledgeable, friendly and courteous."

"Very respectful , friendly, efficient Staff"

"SHELBY was amazing, thorough, knowledgeable, forthright with information and help. Shelby, so hard working! Thank you for an amazing part of your team to do the work."

"Everything was done properly not half ass . The only thing that would be awesome is if the Tec would have something to wear over the shoes . When walking through the house ."

"the person know what to do"

"Courteous,service, answered my questions Came earlier than scheduled."

"Professional"

"very polite, answered all questions, great guy"

"Angelo was terrific professional, thorough, took the time required and answered all my questions."

"Technician did a great job looking after the problem as well as explaining the cause. Technician also took the time to answer my questions, very polite and professional."

"Excellent service"

"prompt, courteous, professional"

"Furnace working as should good job"

"Good technician, very thorough and explained everything , just a nice guy"

"Young fellow was excellent and helpful"

"Interaction and thoroughness"

"very polite, knew what he was doing,"

"pleasant service man, and very neat and tidy"

"Scott & Matt did a very good job!"

"Very polite and efficient."

"service was thorough"

"Very friendly technician. He answered all of my questions and I 2qw very confident in his work."

"Shelby was very thorough and personable. We felt confident in her work."

"Well mannered ,very informative serviceman."

"Technician did all that was required, in a tight space. Observed all the COVID requirements. Tidied up the furnace including getting rid of cobwebs. Cheerful, confident, competent."

"Bruce was at my house on Monday because my furnace wasn't working. He spent the time to diagnose the problem for which, unfortunately, the only solution was to get a new furnace because of leaking carbon monoxide. Because it was urgent and I was going away in a few days, Tim the salesman was on my doorstep while Bruce was even still at my house (I had already decided I was going to get a furnace from Bryant with the Advantage program). Everything was dealt with efficiently and 2 days later I had a new furnace installed by Scott and Craig! Scott and Craig were great! They arrived right on time, were professional, very nice, and got the job done and cleaned up. I've been with Bryant for 21 years now and have been a happy customer!"

"Tech was very knowledgeable and very professional. Also he was kind and right on time as scheduled."

"Nice job done with important advise. Questions answered."

"I wanted to phone in with my compliments on this technician."

"Quick. On time. Efficient."

"Friendly, knowledgable, on time."

"The technician was very efficient. She only changed the batteries in our thermostat. She investigated other items which could have been hazardous."

"Very informative and professional"

"Very efficient and friendly."

"The representative was very polite, wore a mask, wore protective booties and was organized. She came into the house once with everything she needed to do the work."

"Job well done, Anthony!"

"Great customer service and knowledgeable technicians"

"Give this service lady (Shelby) 5 / 5 Stars. Everything regarding her service call was just perfect. From COVID rule observation to cleaning the units to cleansing the filters (in the utility tub, not our kitchen sink) to finding the source of the eternal squeaking noise all night long and eliminating it, everything regarding the sevice visit was exemplary."

"The team that showed up to do install were great. Geoff Rachel and Matt"

"The fellow was professional, very knowledgeable and gave good advice."

"Excellent service"

"Technician was prompt, efficient, and explained all the questions we had."

"Ive always been told there is room for improvement. Working for 35 years"

"The service was good but we had to call back because they failed to call us with a quote on a condensate pump. The pump installation was expensive even at the members price."

"technician Anthony was very thorough in his inspection of the furnace and explained his findings to me"

"Anthony was very polite and courteous. Took extra time to help resolve questions about programming my thermostat and adjusted settings."

"The technician was prompt, and took time to answer my questions and solve some issues."

"He was on time polite and wore his mask"

"Efficient and knowledgeable tech. Diagnosed problem last week and resolved issue this week in timely manner."

"Shelby was very efficient and friendly. She offered advice to my questions. She did not arrive during the expected time frame however she was apologetic as it was beyond her control and was glad Bryants had called us to advise us of the change"

"The technician was very polite. He explained the results of his inspection fully."

"Technician was prompt, and thoroughly professional."

"you have the best people from your office staff too your tec."

"Technician was very through and polite"

"Very Good Technician"

"Prompt and professional"

"Quick service. Stuck to the appointment time. Got a quote for a new furnace quickly. Got the old motor running on 2nd appointment."

"The technician was very friendly, knowledgeable, did many checks and cleaning of system to make sure we have a great winter. She also changed the batteries in our thermostat which was very kind."

"good. prompt"

"Happy at the time because it seemed that the problem was fixed but problem has returned. Will be calling you again."

"Technician was on time very polite and courteous."

"Prompt, efficient service. Technical knowledge."

"From the service technician Paul, to Tim Bezaire in Sales and then Scott and Matt the installers of our new furnace they were amazing."

"Tech was very good at what she was doing, seemed to care about the job at hand."

"Friendly and efficient"

"no reason not to"

"Friendly service. And thorough job done."

"Great technician"

"Serviceman was prompt and courteous and efficient."

"Jason was informative, courteous and pleasant"

"The repair service would have ranked higher, but I had to deduct points due to the fact that the service was even required. Surely the technician who installed the tankless water heater should have known about the potential problem he created by not attaching a hose for condensation release."

"He is always very courteous, friendly and knowledgeable about the job. Informs of work completed and condition of unit serviced. Patient when answering questions and explains well and in detail."