Bryant Heating & Cooling Service Experts Reviews

"Very quick Inn coming out to check my AC. Technician was very helpful and knowledgeable"

"No Entry A/C maintenance -Jason was very accommodating , wore mask & gloves. He explained what he did and what he found ( had to replace a part ). HE WAS VERY THOROUGH ."

"Bruce was friendly, and did his job quickly and professionally."

"Serviceman was prompt arriving at the appointed time. He was efficient and explained everything he was doing. He made suggestions about things I can do to prolong life of my equipment"

"friendly, knowledgeable, on time,"

"On time, did everything needed and air conditioner is holding up well in this heat"

"The technician was professional knowledgeable and careful of his comings and goings in my house"

"polite, efficient, knowledgeable"

"Would have liked at time of consult warranty documentation to review or further information on it. Would have also been helpful for us to know in advance that we had to remove our plants in order to fit the new pad (we had to remove them day of install when we could have had that done)."

"Technician Mike was very thorough. Straight forward and honest in his diagnosis of the issue. Gave me different options to consider to resolve issues"

"Quick Response and thorougheffort"

"On time, polite, answered my questions, Diligent worker, friendly and pleasant to deal with"

"Service was fast and affordable"

"Had the Mitsu been installed correctly in first place, the exhaust for water would not have leaked This is the 2nd major leak in past two years. However Bruce did a good job cleaning it thoroughly & tried to repair the leak."

"Great service"

"Mike was very good to explain what the issue was. He walked us though and showed us the problem/s."

"Clean, quiet , knowledgable, respectful service techs and sales."

"All around very professional and easy to work with."

"On time and professional"

"everything was done well and professionally"

"Explained the services, answered questions, very friendly, helpful and maintained professionalism."

"He was pleasant and thorough"

"Friendly and knowledgeable. He didn't 'scare' me into saving money, because of the possibility of the original unit dying out."

"Everything went as anticipated."

"Bruce is prompt, friendly and efficient. He explains his work and the reasoning behind his recommendations."

"On time, friendly, explained what he did and why."

"Efficient, kept me up to date on what he was doing."

"On time, courteous, considerate and efficient"

"Always good service"

"Dante is very efficient, kind and a gentleman.I would love to have Dante for every service. He is a gem."

"Bruce was very cordial and polite."

"Problem was correctly recognized and corrected."

"Dante was very pleasant, easy to talk to, answered all my questions."

"Mike was very helpful and explained what he was doing and why. Gave good advice to maintain furnace and air conditionier"

"Matthew arrived at a good time, he was polite, prompt, used covers on his shoes and explained everything he was doing."

"Incredibly fast response to our requests from analysis of our problem, to suggested replacements for our furnace and ac, to installation!"

"didnt sell us something we didnt need"

"Pleasant, friendly. Arrived early."

"answered all my questions"

"Prompt and polite service rep"

"The problem is still not fixed, we have had this problem for a very long time and still don't get fixed. The Unit don't work if its really hot or really cold out. I keep calling and still don't get fixed."

"On time. Called before arrival. Professional"

"I was forgotten or not kept informed twice and had to call and then write."

"Prompt, courteous and thorough"

"Very professional and courteous. Did his work in a timely manner. Very pleasant and he also answered any and all questions asked."

"Technician was thorough, knowledgeable and respectful of our home"

"The technician did a thorough job and met my expectations."

"he got right to work, gave me some tips for the thermostat"

"Jason was polite, considerate of the home in terms of covering his shoes. He was very friendly with our two dogs."

"Prompt, friendly and timely!!"

"The technician was very professional and answered all my questions"

"Mathew is a great technician"

"Very professional and very thorough. Very polite. Protected himself while he was here."

"Pleasant to deal with, and very informative."

"On time and went about his business"

"Gord was a fantastic guy and made sure everything was perfect before he left."

"On time and well prepared and equipment top notch. Covered all the necessary items professionally."

"Polite, courteous, helpful with suggestions for good maintenance"

"2 visits have not detected the issue, a third visit is required. First visit refrigerant was put in, second visit was for dye to be put in. Now third visit is for leak teat"

"Installers came on time and respected distancing. Installed quickly and explained how to operate. Left yard and basement tidy."

"Quick service, qualified tech, professional presentation and follow-up as well as fair price."

"Bruce made us aware of a piece of equipment that was in need of replacement and he had the equipment on his truck. The air conditioner was repaired."

"Service expert was very considerate of social distancing. Also wore a mask and gloves."

"Employee very professional, polite"

"friendly,efficient,considerate,knowledgable.."

"Politeness, efficiency,competence"

"Dante was very professional & friendly. Took great care in keeping our home clean... I feel bad he had to go down into the crawl space though."

"He did a great job with our air conditioning system and letting us know what he had done!!"

"Friendly, fast and explained things well. Very good experience."

"Very professional young man who performed the service with care and a detailed inspection. He informed me of his findings clearly. Wore his mask, and covered his work boots while checking the thermostat. You must be proud of this employee. Pauline is very pleasant to deal with on the phone."

"They came out and temporarily solved my air conditioning problem"

"Your service techs are always on time polite, and informative"

"Your technician was on time, completed his job thoroughly in decent time, and was very personable. Excellent experience, as always!"

"Tech was very pleasant, polite and efficient."

"As always, the technician was on time and very competent."

"Very friendly, quick and punctual service."

"Your Service Expert was very courteous. He wore a mask due to COVID and asked if it was OK if he entered our home. He explained what he found, what he did to ensure our air conditioner works as efficiently as possible."

"Bryant installed an A/C unit that still does NOT WORK. Going on day 5 trying to help my tenets (and their 1 month old baby) get a break from the heat. With all that is going I never guessed I'd be wasting time on a A/C unit. FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Tech was nice, had PPE, and explained what he did and was available earlier than scheduled."

"Found Bruce to be very knowledgeable and willing to take the time to explain things to us. We upgraded our air filter based on the information he shared with us."

"Technician was on time and did a thorough job."

"Paul came on time, early in fact, wearing all the protection gear to keep both of us safe. He worked alone and professionally and completed the job quickly."

"Quick. Polite. Efficient serviceperson."

"was very thorough and informative"

"Lovely and very professional"

"I have been dealing with Bryant for over 10 years! When I call Bryant for an appointment I speak with Pauline, she is the nicest lady. Twice a year I have my A/C and Furnace maintained, for the past 7 or 8 years Jason has been coming to my house, he is such a knowledgeable and nice man. Last month I decided to replace my A/C and hot water tank, Mark and Geoff installed my hot water tank and A/C, both gentlemen were very nice, courteous, my basement was very clean when they left."

"On time, thorough and gave explanation."

"On time Professional Polite Excellent technical knowledge including ability to discuss equipment issues Thorough Left premises clean Followed COVID guidelines, discussed logistics around COVID and premises Summarized findings clearly"

"The tech showed respect for my home and myself,taking precautions because of the covid-19 virus. He was actually earlier than expected but called ahead to let me know,and was very courteous."

"tech was very friendly"

"timely arrival, courteous, thorough"

"The did very thorough job"

"Dante was very efficient and courteous, I was very pleased with the entire service call."

"Dante was very polite and pleasant. He actually called ahead to see if he could arrive a little early and this worked out very well for me. He completed the checks on our AC and explained some of the possible future problems we might face as freon is no longer available. A good heads up but not a hard sell."

"Very pleasant technician; explained what he was doing. Answered our questions about our furnace which we are thinking about replacing."

"because this young man is just plain good ."

"Nick, is always courteous, polite, knows his stuff, and relays his diagnosis. I have had Nick many times."

"Service provider has been here before and is familiar with my equipment. Always friendly and informative"

"He was very thorough and gave us some good tips!!"

"I am always impressed with the prompt service and professional attitude of the workers who maintain my heating and cooling unit. I ave been a customer for may years because of the excellent service. I also appreciate the professional attitude of the Customer Service Representatives who work in the office. They are always most helpful."

"Had some problems at the start when system was installed in 2018. Since then service has been excellent."

"Excellent service"

"Was courteous a d efficient."

"good service"

"Mike was very personable , explained everything including showing mr some new ideas and gauge readings"

"Under the present circumstances the technician took all the safety precautions, was very efficient and explained everything."

"The technician was efficient and seemed knowledgeable. Let me know there was a problem and would return in 3 weeks to check on it."

"very satisfactory...found out that my contract does not include my ductless AC...it was going to cost an additional $139 just to clean it...declined...would consider paying a little more to have the ductless included in the contract."

"Punctuality Professional"

"James was 110% at everything he did. He was very courteous and told him deserved a raise. Excellent worker!"

"He was very polite and informative"

"Tech explained call fully and offered energy saving tips"

"Tech. was on time, courteous, friendly and informative.."

"on time and very professional."

"Tony & Jeff were here for about 6 hrs and did the removal/installation and also some tweaking."

"James was on time. Very thorough and efficient. Just a great experience."

"All my questions were answered. He checked more than he was scheduled for and made suggestions for me to do."

"He was very accommodating re covis-19 issues. We communicated through an open window and it went well. A very polite and efficient man."

"Jason was excellent. We were fully confident in Jason and the services he provided. Our furnace is NOT in a fun place and he handled it well."

"Jason was friendly and efficient .He did his job well.Very polite and courteous."

"James has been the Technician doing the maintenance on our heating and cooling systems for over 7 years. He is very knowledgeable and very thorough. His customer service is excellent."

"Prompt, courteous service"

"Jason was polite professional respectful and reassuring as my furnace and AC is 12 yrs old"

"The technician took all safety precautions and respected our social distancing requests. He took all the time needed to complete his inspections and found creative ways to check interior issues without entering the house."

"Installation was smooth and trouble free. Clean. Everything was tidy and professional. Sales experience was smooth. No issues at all."

"Technician was fast & efficient"

"FRIENDLY, RESPECTFUL OF THE CURRENT PRECAUTIONS"

"He was very polite, wore his mask and booties in our home, told me what he was working on when he was going to do it. Showed us how to change batteries in our thermostat"

"Great and very courteous service"

"Friendly professional"

"He was thorough and replaced the dirty filter."

"Excellent service. Answered my questions. Showed me how things worked as I am taking over the reins from my husband who has Alzheimers."

"your tecs are all great"

"Paul was very knowledgeable, professional, clean and efficient."

"Annual air condition check.On time followed previous routines Satisfied."

"called for a pro got sent someone who still dont know what was wrong so he says. He found a way to get it running saying its the control board. Called another company pro instantly showed me my water pump broke an backed up into control board and seized the valve control board and pump is broken. This stuff was not all broken when the man arrived he changed my gas valve and then put old one back on somehow got furnace to run an when it broke down many issues are now happening. How can a professional take 3 hours down there not knowing what the problem was an then a new guy see this all in 3 minutes. Basically either your guy caused more failures by rigging it to run temporarly while waiting on a part. Or left three items broke an never knew they were broke bryant guy first geuss gas valve then control board. He never evan looked at the water pump or he caused it to break down from getting it running. He was respectful but I felt he was not a pro or playing on my dollar I only went to you as my mom got use to do new furnace recently. I deep down feel he made it worse. each problem he said hed fix he said flat out it may not evan work cuz he dont really know whats wrong. Now I have to replace three things not just the board an its just sad. In three hours the bryant guy sweres he never changed anything but he got it running made many adjustments. To be fare I dont know furnaces I just know when it stopped working after he fiddled it had zero response to thermastat. When he was called here furnace started an before it would fire up an blow it shut off. Whatever he did made its entire response to thermastat break Unless im being credited the cost of parts im paying someone else to replace other then the control board I dont wanna here from yous at all."

"Bill is a true professional...and a credit to your company"

"he was kind and helpful, I call for service very early in the morning and man that answered was so sweet nd gave me a time then called back with an earlier, which was house was getting cold"

"Quick service tecniction was very qualified and curtios"

"Professional from start to finish. From sales to install. Questions answered quickly, install techs polite, communicated well and left all spaces spotless."

"Fast, knowledgeable and courteous,"

"The work was very thorough. They passed on information about the furnace that we needed (model #, size of filter, etc.). They took the time to explain what they found and things like how to prevent leaves from getting into the intake. This was fantastic."

"I wanted my furnace system to be checked to make sure the whole system was working properly and hooked up properly. I can only get technician, that can turn it on, look at the filter, and clean it. I also signed up for maintenance program because I could receive 20% off products. I have a broken drawer with UV lights that needs to be replaced and after expressing this two times to the company, I've had no response, follow up or quote for these items. The frustration I have dealing with customer service is that everyone has a separate domain and nobody is able to do a comprehensive overview."

"polite, pleasant. knowledgeable. answered our questions. asked if we had any more. knew what they were doing and acted on it. no dilly dallying. in a good mood."

"Dan was very polite and efficient servicing my furnace."

"Technician was competent and honest on pricing and what needed to be repaired"

"The technician had to totally dismantle the lower end of our fireplace. He worked long and hard at it with a successful conclusion!"

"They were very polite, friendly and professional"

"The weather was very cold and our furnace was struggling, contacted Bryant and they were at our home by 8am the next morning, with excellent service and our home back to warm!"

"No advanced phone call to let us know they we coming!! Came at a very bad time for us! Booked this appointment a year ago, expect and require a reminder call!"

"The service from Bryant is always top quality. The Tech Mike was friendly, very knowledgeable and respectful of my time. He explained the issue I had with my furnace and even offered some helpful tips regarding reducing dust, humidity levels and even my exterior dryer vent.I recommend Bryant to anyone with heating and cooling needs."

"Very professional, quick and effective work. Lots of expertise."

"On time , diagnosed and made repairs very quickly"

"Technicians were knowledgeable, professional, thorough, and personable. Everything was explained, every question answered, and all involved were just nice, friendly people, which counts every bit as much as the expertise."

"Expert and knowledgeable repairman (Michael) and the same with Tim Bezaire. Thanks also to Lisa McCubbin for arranging a fast response."

"Service technician Dante was very informative and well trained. He did not hesitate in answering my questions and explained everything he was doing."

"Quick to respond to problem Efficient helpful polite neat working habits etc"

"Pleasant and efficient"

"always satisfied"

"Great service"

"Gord came in and after looking over the furnace knew what had to be done to correct the problem.He was very polite and answered my questions as best he could.My furnace is under my house and he never complained about having to work in such a confined space.Kudos Gord and thanks."

"Great service, very professional."

"I was advised that they would remove, clean and re-tube the condensation exit/tubing for the AC unit that is above the furnace. The salesman and the service tech that were at the house informed me of this was included in the service and guaranteed me that this would be done. The service people that came later to install the new furnace said they wouldn't do it and gave me all kinds of excuses for why they couldn't do it. I found this to be very disappointing and frustrating. At least I have a functional furnace but wonder if the reason they couldn't fix the old one is because they just wanted to get this over quickly and get a quick sale. It makes it very hard for me to highly recommend you. The work itself appears to be of good quality but if I would have known this I would have fought a shit load harder on the price. I had already invested over $900.00 in service calls and unnecessary repairs on the old furnace and was only given a credit of $400.00 which I have been told is not the norm. Oh well I was the one that was in a hurry."

"The installers came in very professional."

"Matt was very knowledgeable and answered any questions I had. He also provided information I may not have been aware I needed to know."

"Excellent service."

"Work was done well and in a timely and professional manner."

"Furnace stopped at 3 a;m service rep. arrived at 9 a;m and furnace operational at 9;30 a;m."

"Both Mark and Geoff were cordial, professional and top notch representatives of Bryant"

"very neat & tidy.. super friendly.. pleasant ..polite.. all service people should take lessons from him"

"Quick friendly and helpful service!"

"On time. Explained everything. Very patient and polite"

"Jason notified me when he was close by then from the driveway. I have mobility problems and he was very thoughtful to give me time to open the door."

"The technician was extremely helpful and knowledgeable. True professional. Lots of explanations and tips."

"First time someone vacuumed out my furnace and stayed over an hour to check everything. Very pleasant and polite. Did things no other technician has done."

"Prompt efficient and professional"

"Honest guy very clear with furnace issues"

"He was very informative, friendly and got right to the job."

"He listened to the problem and tried to find the root cause. He admitted that he was uncertain if covering the bare wire would solve the issue and gave constructive follow up advice."

"He explained a lotta things."

"Dante did an excellent job and explained everything."

"Arrived very promptly. Technician was very knowledgeable and courteous. Performed tune up and addressed all issues."

"Prompt excellent service. Technician very knowledgeable & polite. Fixed the problem."

"James was great at resolving the no hot water issue...it's still a bit slow to come on (like the recirculation pump is not on) but at least we can shower now."

"James was very cordial and professional. Did a great job. Would have scored higher except that later in the evening the same problem with our fireplace system going out happened again. System was on and then just shut down and pilot light went out. Called for return visit which is in process of being scheduled to my understanding as of 9am, December 20, 2019."

"I liked the prompt service"

"The service from Nick was top notch . The only complaint we have is with tome response from time of call to when tech arrived. 12 hrs we had no heat! We were fine but it seems a long time to wait for this. But over all we love Bryant"

"Again as in each previous service they didn't have the right filters ( need 2 1"× 18"# 20" ) other than that all is good."

"They explained everything very well with the new equipment and were spotless. Left my house very clean."

"on time ---friendly ---"

"Polite, professional, helpful, informative !!"

"We never heard what the problem was or any sort of communication.. the only thing we received was this survey.. Im a past customer and I have mutilple properties as I am a landlord.. I think it is unreasonable to ask for a credit card before you attend any one of my properties.."

"Technician was friendly and prompt."

"Very knowledgeable and thorough"

"ARRIVED ON TIME, GOT RIGHT TO WORK, WAS PLEASANT AND THOROUGH."

"Friendly and competent"

"He was very efficient and explained what was done."

"Your technicians are always polite, courteous, efficient and knowledgeable."

"Same day service was exceptional as was the service representative who took care of my furnace problem!"

"very thorough-answered questions"

"Very knowledgeable and pleasant"

"Bruce was very thorough & friendly."

"Knowledgeable, pleasant all around good guy"

"Customer service was top notch"

"On time,very accommodating,polite and went right to work.Explained to me what I should buy asa filter"

"Matthew was very knowledgeable and courteoous."

"Very respectful and friendly.very knowledgeable..Answered all my questions and very informative"

"Bruce is very thorough and an expert in performing my nesasary needed inspection and tuneup on my furnace"

"The service technician was very professional and knowledgeable."

"Aaron has been out to my house twice in the last few months for plumbing jobs. Both times he was friendly and professional. He took the time to explain everything that he was doing, and what to expect ever step of the way. I would highly recommend him, and Bryant (Service Experts)"

"Michael (319-00162) was so helpful and very professional in the service. I was totally impressed with his attention to details which he explained to me throughout the service."

"We enjoyed meeting, Mike. He was straight forward and honest. We enjoyed hearing about the history of Bryant and how the training is done."

"Both of the workers arrived in the timeline specified. One of the workers even brought a coffee which I thought was nice. They resolved the issue with my furnace quickly and efficiently. Both were friendly and informed me what options I had to maintain my furnace and what Byant could help me with in future. When my budget allows I will be contacting Byant to replace my furnace as I am now aware that it would need to be done in the future. They both did a good job :)"

"Technician totally missed diagnosed problem with furnace. I mentioned the gas valve maybe problem. He was adamant pressure switch was issue in under 10 -15 min. I was quoted $ 245 to replace a switch which is a $45 dollar part which takes less than 5 minutes to replace. I refused to pay that inflated price. Purchased a replacement switch and furnace still failed to run!!! I did my own troubleshooting and found the real issue to be a faulty wire connection at the gas valve, which I repaired. Furnace is running trouble free, your diagnostic fee was a total waste of my money."

"Very patient and pleasant and made us feel like it was ok to ask questions. He repeated the instructions and made sure we understood what had to be done!"

"Always accommodating. On time. Quality and promotion service"

"Respected the property and was competent."

"Dante was very knowledgeable and very good in answering our questions."

"As always, your technician was professional, respectful and friendly."

"He was polite on time and answered our questions."

"Cody was very efficient and pleasant to talk to."

"The Tech fried my thermostat & had to replace it ,no charge, but when he had left the thermostat did not work, I dint realize that until the evening & it got a little cold for us old folks. Bv"

"Informative, polite, professional."

"He was very thorough and made sure I understood everything that was taking place"

"answered my questions & did as I asked. Pulled out my stored items & put them all back again. Polite & shook my hand as he left"

"Professional pleasant,timely."

"He was prompt. He answered all questions. He was a pleasant person"

"Matt very nice explained what he was doing."

"arrived on time and was pleasant and professional"

"Matt went about his business in a very professional manner and in addition was extremely friendly"

"Fast efficient service. Service man was very professional"

"The technician was nice, personable, helpful and made sure he explained the maintenance to my husband as he was working."

"Technician was very friendly and knowledgeable"

"Very professional...spent the most time ever with me on a routine seasonal call. Explained precisely what we should be doing and recommending better filters, suppliers etc. Was not comfortable with the furnace pump tried to fix it...called office and found pump was replaceable at no cost to us. Saved us well over $ 300.00. As well took extra steps to review everything. Will definitely ask for him again...over the moon satisfied"

"What was done was explained in detail"

"knowledgeable and excellent work done."

"The service man was very good in explaining what he was checking on the furnace."

"Your serviceman was very polite, friendly and sociable and did his job very well. We have noticed that all your people are very good at their job and know how to be friendly with people. Thank you!"

"Dante provided great service"

"The young man was excellent, polite andupsold me to a contract."

"Gordon the technician was very knowledgeable and professional but the price and availability of parts was extremely expensive."

"Fast, efficient"

"Very courteous and professional service"

"Bruce is very thorough and polite."

"He was on time, thorough, very cordial. I liked the service man. I think his name was Bruce."

"I found the technician very knowledgeable and professional. He answered all my questions clearly and patiently. This gentleman is the type of person who help companies get such top ratings."

"Dante is always on time, respectful and efficient in his work. He was even kind enough to bring in my recycle boxes from the curb as he walked by them on his way in. He always asks if i have any questions or concerns."

"Always get a thorough inspection on system, tech is always polite and answers questions if they arise."

"The technician was friendly, informative and efficient"

"Bill Cole the installer/service technician was exceptional installing my new furnace, and showing me all the functions of the programmable thermostat."

"Matthew was prompt, pleasant and efficient"

"The tech was professional, well spoken and explained everything he was doing. He looked me directly in the eye and made me feel important as a customer."

"Technician came on time, very pleasant attitude, worked steadily to get the appointment done, helpful in many ways."

"Dante is an excellent service technician. He has been the technician to our home on a few occasions. On each visit he is professional and courteous. He always takes the time to explain information and recommendations. It is a pleasure to have him in our home. I would highly recommend Dante to others. I would appreciate it if you would share this review with Dante. Too often we get consumed with our day to day tasks and forget to say thank you. Dante should be aware that he is appreciated."

"Gord provided money saving tips and explained all that he did"

"tech was thorough"

"Very thorough with clear details of work done. Very professional and personable."

"Dante was on time, very polite and efficient!"

"Dante was very polite and professional. Asked if I had any questions ,which he answered for me."

"-0-"

"On time Pleasant Efficient"

"Tech by experience offered suggestions to help us use our system efficiently"

"Very prompt and dependable service"

"Jason was professional and courteous. He explained what he was doing and took extra care to resolve the issues."

"The tech did not look to see what was wrong with the furnace. Reliance tech said I needed a new furnace, but another company came & tech started it up & it works. Might just need a couple of parts. It would be great if all techs went the extra effort to remedy the issues."

"Friendly professional"

"Dante was very friendly and helpful. He provided me with sensible answers to my questions. He not only checked the batteries in my carbon monoxide detectors, but changed them at no cost to me. I was very impressed by this young man."

"Bruce was excellent. Very thorough."

"Well done job."

"Dan was very careful with equipment and explained what he was doing and gave me a few things to watch for in the operation of the furnace. He was very careful not to damage my furniture around the area where he was working . I appreciated the things he told me to be aware of."

"Quick response, technician pleasant, effective and willing to explain problem & resolution."

"Bruce was one of the most thorough technicians we've ever had in our home."

"courteous, proficient"

"Technician was on time, was friendly, courteous, and explained the service he provided and condition of our equipment."

"James was: Professional Efficient Not Rushed Respectfully answered all my questions"

"arrive within the specified time frame; courteous"

"Pleasant. Good communication."

"Prompt service, technician (Paul) was efficient, pleasant and very helpful."

"Pleasant informative service people arrive on time"

"In the 30 plus years of this service I have always had great service from Bryant people"

"Gord is an amazing technician."

"Technician arrived on time,covered his shoes and was very respectful. He was professional and offered to answer any quetions that we may have concerning the service call."

"Punctuality &profesional"