What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Bryant Heating & Cooling Service Experts, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we think we can offer greater value by separating the two.

What Exactly Is a Trip Charge?

A trip charge handles the cost for a licensed plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this cost is the standard rate for sending our technicians, equipment and expertise to your front door. If you want to cut out the trip charges in the future, you can consider joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services needed to determine the root of a problem. In plumbing, this may consist of scoping. In HVAC repairs, it could involve inspecting the inside of your unit. If you decide to use Bryant Heating & Cooling Service Experts for any repairs, the diagnostic fee is rolled into the repair costs. That said, you will be charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with evaluating the problem and working up a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee since it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Some other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services together, we have two separate fees. This helps us to price our services in the fairest achievable manner.

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